8 results for Help Desk Analyst in Worcester, MA

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Malden, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
Our client on the North Shore is looking for a temp to perm Help Desk Analyst to start immediately. Responsibilities:<ul><li>Provide phone support for employees globally</li><li>Install/maintain PC hardware, software, and assist with onboarding/offboarding</li><li>Troubleshoot network and hardware issues</li><li>Support server maintenance and IT projects</li><li>Update technical/user documentation</li><li>Collaborate with IT to support business needs</li></ul>
2026-03-10T00:00:00Z

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z

Level II Support Analyst

Enfield, CT
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provide exceptional IT support for both hardware and software systems. In this role, you will assist users with technical issues, manage workstations, and troubleshoot a variety of devices and platforms. This position is based in Enfield, Connecticut, and offers a dynamic opportunity to work directly with end-users and improve IT workflows.
2026-03-04T00:00:00Z

Programmer Analyst

Boston, MA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for an IT Admin to join our client's team on contract to permanent basis in Boston, Massachusetts. In this role, you will be responsible for supporting and enhancing IT systems while providing hands-on assistance to employees. This position requires a proactive approach to problem-solving and the ability to deliver exceptional technical solutions in a dynamic environment. Responsibilities:• Deliver responsive and detail-oriented IT support to address user needs and business demands.• Administer and maintain back-office systems, including servers, storage, and networking solutions.• Manage and oversee SaaS-based applications such as Office 365, Slack, and Zoom.• Develop and document efficient processes for onboarding and offboarding employees.• Perform hardware inventory management to ensure timely availability for user needs.• Provide remote assistance for networking, storage, and systems administration tasks.• Foster strong relationships with internal stakeholders to enhance collaboration and support.• Independently resolve technical issues, conduct root cause analysis, and implement preventive measures.• Communicate effectively across teams and stakeholders to ensure clarity and alignment.• Author and share detailed documentation for both user education and IT operations.
2026-03-10T00:00:00Z

Application Support Specialist

Chelmsford, MA
onsite
Contract / Temporary to Hire
38 - 50 USD / Hourly
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management. Responsibilities: • Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues. • Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems. • Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality. • Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities. • Collaborate with internal stakeholders to identify and resolve application performance issues. • Monitor and support various software applications, ensuring they operate efficiently. • Maintain Active Directory configurations and permissions to support enterprise operations. • Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications. • Contribute to system upgrades and application enhancements to optimize user experience.
2026-02-25T00:00:00Z