We are looking for a detail-oriented Data Entry Clerk to join our team in Providence, Rhode Island. In this long-term contract position, you will play a key role in maintaining accurate records, supporting administrative functions, and ensuring efficient data management processes. This is a great opportunity for someone with strong organizational skills who thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Enter and manage data with precision and speed across multiple systems.<br>• Maintain and update provider databases to ensure accuracy and completeness.<br>• Create and organize departmental filing systems to enhance accessibility and efficiency.<br>• Provide clerical support to network recruiters and relations representatives focused on attention to detail.<br>• Input credentialing information into designated systems and ensure proper documentation.<br>• Utilize Microsoft Excel and other tools for data entry and reporting tasks.<br>• Learn and adapt to new systems and processes as required.<br>• Transfer information between systems while ensuring consistency and accuracy.<br>• Collaborate with team members to support various administrative tasks as needed.
We are looking for an Accounting Clerk to join our team in Cranston, Rhode Island, on a contract basis. This role requires a detail-oriented individual with expertise in managing financial transactions and maintaining accurate records. The ideal candidate will have strong proficiency in QuickBooks and Excel, as well as experience in accounts payable and receivable.<br><br>Responsibilities:<br>• Process and manage accounts payable transactions, ensuring timely and accurate payments.<br>• Handle accounts receivable tasks, including invoicing and tracking payments.<br>• Utilize QuickBooks to record, organize, and reconcile financial data.<br>• Perform precise data entry to maintain up-to-date financial records.<br>• Prepare and process invoices, ensuring compliance with company policies.<br>• Analyze and apply Excel formulas to generate accurate financial reports.<br>• Monitor and resolve discrepancies in financial documentation.<br>• Support the accounting team with additional administrative tasks as needed.<br>• Ensure compliance with financial regulations and company standards.
We are seeking a detail-oriented Accounting Clerk to join our team on a short-term contract basis in Newton, Massachusetts. This role focuses on supporting accounts payable tasks, including invoice processing and data entry, while assisting with general accounting operations. The position is fully onsite, providing the opportunity to work closely with the team and gain valuable hands-on experience.<br><br>Responsibilities:<br>• Accurately process and enter accounts payable invoices into the system.<br>• Match invoices with check stubs and ensure proper filing for record-keeping.<br>• Collaborate with team members to complete the accounts payable cycle efficiently.<br>• Assist in verifying and reconciling financial data to ensure accuracy.<br>• Provide direct support to the accounts payable team during peak workloads.<br>• Utilize accounting software, such as Great Plains or Microsoft Dynamics, to manage financial records.<br>• Maintain organized and up-to-date documentation for audits and reporting.<br>• Communicate with vendors and internal departments to resolve payment discrepancies.<br>• Ensure compliance with organizational policies and accounting standards.<br>• Support the Controller and other team members with ad hoc accounting tasks as needed.
<p>We are looking for a dedicated Accounting Clerk in Salem, New Hampshire. This long-term contract position offers an opportunity to contribute to essential purchasing, planning, and negotiation activities while working collaboratively with various departments. The ideal candidate will bring strong organizational skills and attention to detail to ensure efficiency and accuracy in all accounting-related tasks.</p><p><br></p><p>Responsibilities:</p><p>• Procure essential supplies and materials to support operational needs.</p><p>• Coordinate production schedules to align with inventory and manufacturing requirements.</p><p>• Negotiate supplier contracts to achieve cost savings while maintaining quality standards.</p><p>• Build and maintain effective relationships with suppliers to ensure reliable sourcing.</p><p>• Collaborate closely with Manufacturing, Accounting, and Inventory Control teams to streamline processes.</p><p>• Perform accurate data entry to maintain up-to-date records of transactions.</p><p>• Process invoices promptly and ensure compliance with established guidelines.</p><p>• Utilize Excel and other tools to analyze data and support reporting requirements.</p><p>• Assist in resolving discrepancies related to procurement and supplier accounts.</p><p>• Maintain attention to detail in all tasks to ensure accuracy and compliance.</p>
<p>Our client is seeking a detail-oriented and organized Accounting Clerk to join their team. This role is ideal for someone who enjoys working with numbers, ensuring accuracy in financial records, and supporting a collaborative finance department.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process accounts payable and accounts receivable transactions</li><li>Reconcile invoices and resolve discrepancies</li><li>Assist with month-end closing activities</li><li>Maintain accurate and up-to-date financial records</li><li>Prepare bank deposits and post financial data</li><li>Provide administrative support for the accounting team as needed</li></ul><p><strong>Requirements:</strong></p><ul><li>Prior experience in an accounting or clerical role preferred</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Excel and accounting software</li><li>Ability to work independently and as part of a team</li><li>Associates degree in Accounting, Finance, or related field preferred, or equivalent experience</li></ul><p><br></p>
We are looking for a detail-oriented Accounting Clerk to join our team on a Contract basis in Framingham, Massachusetts. This role involves managing financial transactions, maintaining accurate records, and supporting essential accounting operations. If you have a keen eye for detail and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Process accounts payable and accounts receivable transactions with accuracy and efficiency.<br>• Perform thorough bank reconciliations to ensure financial records align with statements.<br>• Prepare and post journal entries to support the organization's accounting processes.<br>• Utilize Ramp and QuickBooks software to manage and maintain financial data.<br>• Handle invoice processing and ensure timely payments to vendors.<br>• Conduct data entry tasks to keep all accounting records up-to-date.<br>• Support the finance team in resolving discrepancies and addressing inquiries.<br>• Collaborate with team members to improve workflows and ensure compliance with accounting standards.
<p>We are looking for a detail-oriented Accounting Clerk on a contract basis in Methuen, Massachusetts. In this role, you will be responsible for ensuring the accuracy of financial data and supporting essential accounting processes. This is a great opportunity to contribute to a dynamic environment while sharpening your accounting skills.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input and manage financial data in accounting systems, spreadsheets, and databases.</p><p>• Perform account reconciliations for bank statements, invoices, and vendor accounts to verify accuracy.</p><p>• Utilize Microsoft Excel to create, update, and maintain spreadsheets for financial tracking and reporting.</p><p>• Assist in the preparation of financial documents, including invoices, purchase orders, and expense reports.</p><p>• Organize and maintain financial records and filing systems to ensure easy accessibility.</p><p>• Collaborate with internal departments and external vendors to address discrepancies and respond to financial inquiries.</p><p>• Provide support during month-end closing processes by ensuring all financial data is correctly entered and reconciled.</p><p>• Ensure compliance with company policies and relevant financial regulations when recording data.</p><p>• Offer general administrative assistance to the finance team as needed.</p>
We are looking for a detail-oriented Payroll Clerk to join our team on a long-term contract basis in Warwick, Rhode Island. This role involves supporting payroll operations across multiple locations and ensuring the accuracy and efficiency of payroll processes. The ideal candidate will have strong organizational skills and a commitment to maintaining compliance with company policies and regulations.<br><br>Responsibilities:<br>• Assist in processing payroll for multiple state locations, ensuring accuracy and timely completion.<br>• Develop and implement payroll best practices to streamline operations and minimize errors.<br>• Resolve payroll-related system issues and troubleshoot discrepancies as they arise.<br>• Maintain and update employee records within the payroll system, ensuring data integrity.<br>• Review and approve payments related to payroll, such as taxes, deductions, and benefits.<br>• Ensure proper setup of tax codes and employer information within the payroll system.<br>• Adhere to company policies and procedures while handling payroll tasks.<br>• Generate scheduled and on-demand reports to support payroll and human resources needs.<br>• Perform administrative tasks such as data entry, mail processing, scanning, and filing.<br>• Collaborate with property teams to verify the accuracy of monthly invoices from providers.
We are looking for a detail-oriented Payroll Clerk to join our team on a long-term contract basis in Norwood, Massachusetts. In this role, you will provide essential support to the Payroll Manager, ensuring payroll processes run smoothly and efficiently. This position is ideal for someone who thrives in a fast-paced environment and is ready to contribute their organizational skills to a dynamic team.<br><br>Responsibilities:<br>• Enter payroll and timesheet data accurately into the system to ensure timely processing.<br>• Review and verify payroll information for completeness and compliance with company standards.<br>• Assist with full-cycle payroll tasks, including calculating and processing employee payments.<br>• Handle payroll garnishments and ensure proper documentation and processing.<br>• Collaborate with the Payroll Manager to address and resolve payroll-related issues.<br>• Utilize Paylocity software to manage payroll functions effectively.<br>• Maintain detailed records of payroll transactions and ensure data confidentiality.<br>• Support HR and benefits-related processes as needed.<br>• Respond to employee inquiries regarding payroll and benefits promptly and professionally.<br>• Assist with additional administrative tasks as assigned by the Payroll Manager.
<p>Robert Half's client in MA is looking for a Medical File Clerks to support their office on a temporary to permanent basis.</p><p><br></p><p>In this role, you will be responsible for:</p><p>- Document management</p><p>- Attention to detail</p><p>- Organizing files</p><p>- Preparing packets</p><p>- Spreadsheet management</p><p>- Working with confidential information</p><p><br></p><p>When: March 1st</p><p>Duration: 6-months + with potential to go permanent</p><p>Where: Hybrid</p><p>Hours: 8:30am-5:00pm</p><p>Pay: $18+ (depending on experience)</p><p><br></p><p>If interested, apply to this role today</p>
<p>We are seeking an Accounts Receivable Clerk to join our team in Westborough, Massachusetts. The role involves managing intercompany billings, processing manual invoices, and maintaining accurate customer credit records. This role is vital to our operations and requires someone with strong skills in Account Reconciliation, Accounts Receivable (AR), Billing, Cash Applications, and Microsoft Excel.</p><p><br></p><p>For immediate consideration please call Allison Brown at 508.205.2121</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle a high volume of intercompany billings through an automated system</p><p>• Maintain and update billing files for various divisions</p><p>• Generate new charge out files for new billings and distribute backup for invoices to sites via email</p><p>• Process manual invoices and credit memos in a timely and accurate manner</p><p>• Post cash receipts on a daily basis, including wires, ACH, and checks</p><p>• Prepare deposits and scan all cash receipts for record-keeping</p><p>• Enter intercompany paper transfers and follow up with sites on any questions about paper transfers</p><p>• Regularly update intercompany balances and distribution lists</p><p>• Review and prepare consolidated Sales and Bookings reports for all sites on a weekly basis</p><p>• Assist with other projects as they arise, particularly those related to Quarter and Year End reporting and month-end reporting.</p>
<p>Position Summary</p><p><br></p><p>Our exclusive client, a national organization in the healthcare industry is seeking a detail-oriented Cash Application Specialist to join a growing finance team. This role is responsible for accurately applying customer payments, reconciling cash receipts, and ensuring the integrity of accounts receivable records. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and understands how accurate cash posting supports overall financial operations.</p><p><br></p><p><br></p><p><br></p><p>For immediate consideration as a Cash Application Specialist, candidates can reach out directly to Thiago de Matos (508) 213-1192</p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Post daily customer payments (ACH, wire transfers, checks, credit cards, and lockbox transactions) to the appropriate customer accounts and invoices.</p><p>Review remittance information and research discrepancies to ensure accurate application of funds.</p><p>Reconcile bank deposits to the accounts receivable subledger and investigate variances.</p><p>Resolve unapplied cash, short payments, deductions, and overpayments in a timely manner.</p><p>Partner with Billing, Collections, and Customer Service teams to clarify payment details and resolve account issues.</p><p>Maintain accurate customer account balances to support effective collections and reporting.</p><p>Prepare daily and monthly cash posting reports and assist with AR aging analysis.</p><p>Support month-end close by ensuring all cash activity is recorded and reconciled.</p><p>Assist with audit requests and documentation related to cash receipts and AR transactions.</p><p>Identify opportunities to improve processes, accuracy, and efficiency within the cash application function.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.</p><p>2+ years of experience in cash application, accounts receivable, or transactional accounting.</p><p>Strong understanding of AR processes and basic accounting principles.</p><p>Experience working with ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).</p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Marlboro, Massachusetts. This long-term contract position offers an excellent opportunity to manage essential financial operations, including invoice processing, payment handling, and other accounts payable tasks. The ideal candidate will thrive in a fast-paced environment, ensuring accuracy and efficiency in all aspects of the role.<br><br>Responsibilities:<br>• Process and verify invoices to ensure accurate coding and proper documentation.<br>• Manage payment workflows, including check runs and electronic transfers.<br>• Review and resolve discrepancies in invoices and payments with vendors.<br>• Maintain organized records of transactions and accounts payable files.<br>• Assist in tracking and reconciling financial records to support month-end reporting.<br>• Collaborate with team members to streamline accounts payable procedures.<br>• Address inquiries from vendors and internal staff regarding payment issues.<br>• Support special projects related to accounts payable and financial operations.<br>• Ensure compliance with company policies and regulations during all financial processes.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Wilmington, Massachusetts. In this long-term contract position, you will play a key role in managing invoice processing and coding, ensuring timely and accurate payment transactions. This role is ideal for someone with strong organizational skills and a commitment to maintaining financial accuracy.<br><br>Responsibilities:<br>• Process invoices promptly and ensure accurate coding for financial records.<br>• Conduct regular check runs to ensure timely payments to vendors and suppliers.<br>• Verify invoice details for accuracy and address any discrepancies efficiently.<br>• Maintain organized records of accounts payable transactions for reporting purposes.<br>• Collaborate with internal teams to obtain necessary approvals for payment processing.<br>• Reconcile vendor statements and resolve outstanding payment issues.<br>• Assist with month-end closing tasks related to accounts payable.<br>• Ensure compliance with company policies and financial regulations in all payment activities.<br>• Respond to inquiries from vendors regarding payment status and documentation.
<p>Our client is seeking a detail-oriented <strong>Accounts Payable Analyst</strong> to join their team! This position is ideal for someone who enjoys working independently, takes initiative, and has a strong eye for accuracy and organization.</p><p><br></p><p><strong>Responsibilities include:</strong></p><p>The Accounts Payable Analyst will be responsible for the accurate and timely processing of invoices and payments. Daily duties include reviewing and matching invoices and check requests, verifying vendor codes, invoice numbers, and dates, and ensuring all required approvals are in place. You’ll process and prepare accounts payable checks, coordinate with internal teams for payment releases, and ensure all checks are matched and mailed correctly. Additional responsibilities include monitoring accounts to ensure payments are current, resolving invoice discrepancies, processing refunds, and corresponding with vendors regarding payment inquiries or new vendor setup.</p><p><br></p><p>For <strong>immediate consideration</strong>, please call Allison Brown @ 508.205.2121</p><p><br></p><p><br></p><p><strong>Qualifications:</strong></p><ul><li>2+ years of hands-on Accounts Payable experience</li><li>Strong attention to detail, accuracy, and organizational skills</li><li>Ability to work independently and manage multiple priorities</li><li>Proficiency with accounting systems</li></ul><p>This is a great opportunity to join a professional, team-oriented environment that values accuracy and efficiency</p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Rockland, Massachusetts. This long-term contract position offers an excellent opportunity to contribute to the efficient management of financial transactions and vendor relationships. The ideal candidate will have a strong background in accounts payable processes and a commitment to accuracy and timeliness.<br><br>Responsibilities:<br>• Process invoices accurately and efficiently while ensuring proper coding and compliance with company policies.<br>• Perform three-way matching to verify purchase orders, invoices, and receiving documents.<br>• Execute regular check runs to facilitate timely payment to vendors.<br>• Maintain accurate records of payments and invoices in the system.<br>• Collaborate with internal teams to resolve discrepancies and issues related to invoices.<br>• Communicate effectively with vendors to address inquiries and payment concerns.<br>• Assist in month-end and year-end accounts payable close processes.<br>• Ensure compliance with all relevant accounting regulations and company policies.<br>• Identify opportunities to improve accounts payable processes and implement solutions.<br>• Provide support for audits by preparing and organizing necessary documentation.
<p>*Senior Finance Associate (AP) - In this role you will join a team of 25 accounting professionals responsible for the day-to-day accounting and financial operations, utilizing Workday Financials as its primary general ledger system. The group oversees consolidated financial activities across multiple investment advisors and geographic entities, including regions such as Asia Pacific, Europe, and India. Key responsibilities include processing invoices, managing accounts payable, supporting tax accounting, and collaborating with multiple internal stakeholders like Finance, Legal, and Tax teams. Additionally, the group is involved in treasury and cash management, internal and external reporting, and driving continuous process improvements. ((Hybrid, Boston, Up to $95K))</p>
<p>We are looking for an experienced Accounts Payable Clerk to join our team in Charlestown, Massachusetts. This is a Contract to permanent position that requires a detail-oriented individual with strong organizational skills and the ability to handle high-volume invoice processing. The role is fully onsite and offers a dynamic work environment where accuracy and efficiency are highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Process full-cycle accounts payable, including invoice entry and ensuring accuracy in data input.</p><p>• Manage daily invoice processing, adhering to specific organizational guidelines for vendor information and invoice notes.</p><p>• Handle a high volume of invoices, averaging 2,000 per month, with a focus on utility and expense payments.</p><p>• Perform weekly check runs, matching checks to invoices, filing, and shredding documentation as part of a manual process.</p><p>• Collaborate closely with team members to ensure compliance with established procedures and maintain operational efficiency.</p><p>• Prepare and print labels, organize envelopes, and coordinate follow-ups through Outlook.</p><p>• Shadow and follow directions from the Accounting Supervisor to align with company standards.</p><p>• Maintain organization and accuracy in all tasks to support the accounting department.</p><p>• Monitor and address vendor inquiries or discrepancies as needed.</p>
<p>We are looking for a Billing Clerk to join our client's team. In this role, you will play a key role in ensuring smooth billing operations and supporting various administrative tasks. </p><p><br></p><p>Responsibilities:</p><p>• Manage the renewal process for service contracts to ensure timely completion.</p><p>• Identify and escalate customer account issues, including concerns related to bad debt, to management.</p><p>• Perform weekly billing tasks with accuracy and efficiency.</p><p>• Generate purchase orders to support departmental needs and operations.</p><p>• Handle the procurement of parts and materials required for business continuity.</p><p>• Coordinate and dispatch technicians to meet service demands and schedules.</p>
<p>We are looking for a detail-oriented Data Entry Clerk in Nashua, New Hampshire. In this role, you will play a key part in supporting accounts receivable operations by accurately processing and posting payments. This is a Contract to permanent position ideal for candidates who thrive in a structured, fast-paced environment and have strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process and post payments, including checks, electronic transfers, and credit card transactions, to designated accounts.</p><p>• Perform precise data entry tasks using a 10-key system to update payment and account details.</p><p>• Maintain comprehensive and well-organized records of payment transactions for reconciliation and reporting purposes.</p><p>• Collaborate with team members to investigate and resolve discrepancies or issues related to payment postings.</p><p>• Follow established procedures to ensure compliance and accuracy within accounts receivable processes.</p><p>• Utilize Microsoft Excel to manage and analyze payment data efficiently.</p><p>• Organize and file financial documents to facilitate easy access and secure storage.</p><p>• Operate scanning equipment to digitize records and improve accessibility.</p><p>• Communicate effectively with internal teams to support seamless operations.</p>
We are looking for a dedicated Inventory Clerk to join our team in Woburn, Massachusetts. This is a contract position offering an opportunity to work in a fast-paced warehouse environment where attention to detail and teamwork are essential. The role involves managing inventory, assisting with shipping and receiving, and maintaining a clean and organized workspace.<br><br>Responsibilities:<br>• Handle shipping and receiving tasks using carriers like FedEx to ensure timely processing.<br>• Perform cycle counts and inventory control to maintain accurate stock levels.<br>• Operate forklifts, with certification considered an advantage, to assist in material handling.<br>• Participate in kitting projects, assembling components as needed.<br>• Maintain cleanliness and organization within the warehouse to promote an efficient work environment.
We are looking for a detail-oriented Part-Time Bookkeeper to join our team on a contract basis. Based in Providence, Rhode Island, this role focuses on managing financial transactions and ensuring accurate data entry for various processes. If you have a strong background in bookkeeping and an understanding of payroll systems, this position offers an excellent opportunity to contribute your expertise.<br><br>Responsibilities:<br>• Manage accounts payable and accounts receivable processes, ensuring timely and accurate entries.<br>• Perform detailed bank reconciliations to maintain accurate financial records.<br>• Handle data entry tasks related to open enrollment benefits.<br>• Collaborate with team members to ensure payroll processes are understood and supported, without direct involvement in payroll processing.<br>• Maintain organized and accurate financial documentation for auditing and reporting purposes.<br>• Assist in coordinating benefits-related data and resolving discrepancies as needed.<br>• Provide support in general bookkeeping tasks to ensure smooth financial operations.
We are looking for a detail-oriented Entry Level Accountant to join our team in Nashua, New Hampshire. In this role, you will play a pivotal part in ensuring compliance, maintaining accurate financial records, and supporting project documentation processes. This position is perfect for someone eager to grow their accounting career while contributing to a collaborative and organized environment.<br><br>Responsibilities:<br>• Manage subcontractor compliance documentation, including verifying certificates of insurance, W-9s, contracts, lien waivers, and licenses.<br>• Conduct thorough reviews of documentation to ensure accuracy and completeness before projects commence and throughout their lifecycle.<br>• Track expiration dates for compliance documents and proactively communicate with subcontractors to maintain up-to-date records.<br>• Provide administrative support to project managers, particularly in contract management and compliance reporting.<br>• Organize and maintain both digital and physical records following company policies and procedures.<br>• Collaborate with accounting and legal teams to address any documentation or compliance-related concerns.<br>• Assist in audit preparation by ensuring all records align with internal controls and compliance standards.
<p>We are looking for a motivated Jr. Accountant to join our team in Dracut, Massachusetts. As part of a growing company in the construction industry, you will play a vital role in maintaining accurate financial records and supporting the accounting department's operations. This is an excellent opportunity to develop your skills in a collaborative environment that values growth and attention to detail.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Process accounts payable and accounts receivable transactions accurately and efficiently.</p><p>• Prepare and post journal entries to ensure proper financial documentation.</p><p>• Conduct bank and account reconciliations to maintain accurate financial records.</p><p>• Assist in month-end closing procedures and ensure timely completion of tasks.</p><p>• Support the tracking of job costs and project-related accounting activities.</p><p>• Collaborate with the team to prepare financial reports and conduct project cost analyses.</p><p>• Manage vendor payments, subcontractor invoices, and lien waiver documentation.</p><p>• Work closely with the accounting team to identify and implement process improvements.</p><p>• Provide assistance with maintaining organized and detailed financial documentation.</p>
<p>We are looking for a detail-oriented and organized Receptionist to join our team in Canonsburg, PA. This role involves providing essential administrative support and ensuring smooth daily operations by managing front desk responsibilities and interacting with clients and visitors. As a Long-term Contract position, this opportunity is ideal for someone who values consistency and enjoys creating a welcoming environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and guide visitors, ensuring they feel comfortable and are directed to the appropriate individual or department.</p><p>• Handle incoming and outgoing packages, coordinating deliveries and pickups with couriers.</p><p>• Maintain detailed records of visitors and calls, and issue security passes or badges as needed.</p><p>• Schedule and oversee the use of boardrooms, including ensuring equipment is ready for meetings.</p><p>• Perform general administrative tasks such as typing, filing, photocopying, binding documents, and preparing mailings.</p><p>• Answer and manage calls on a multi-line phone system, ensuring prompt and attentive communication.</p><p>• Provide assistance with switchboard operations for phone systems handling 1-10 lines.</p><p>• Address inbound calls efficiently, offering helpful responses or routing calls to the appropriate parties.</p>