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5 results for It Support Engineer in Woodland Hills, UT

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent
70000 - 80000 USD / Yearly
The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope. Key Responsibilities Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate. Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close. Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement. Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop entry level technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance. Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership. Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively. Responsibilities: • Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle. • Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users. • Configure and deploy corporate workstations for new hires and existing staff upgrades. • Assist employees with resolving hardware, software, and networking concerns, both locally and remotely. • Maintain and troubleshoot office meeting room technologies, including audiovisual equipment. • Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements. • Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently. • Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier. • Contribute to automation initiatives to streamline IT operations and improve system efficiency.
2026-04-15T00:00:00Z

DevOps Software Engineer

Orem, UT
remote
Permanent
110000 - 130000 USD / Yearly
We are looking for an experienced DevOps Engineer to join our team in Orem, Utah. In this role, you will collaborate with cross-functional teams to build, deploy, and maintain scalable and reliable systems, ensuring seamless integration and automation of workflows. You will work with cutting-edge technologies to enhance the infrastructure and optimize the development lifecycle. Responsibilities: • Design, implement, and maintain infrastructure-as-code solutions using tools like Terraform or AWS CDK. • Develop and optimize containerized deployments using Docker and Kubernetes. • Collaborate with software developers to integrate DevOps practices into the software development lifecycle. • Set up and manage CI/CD pipelines using Bitbucket Pipelines or similar tools. • Monitor and troubleshoot system performance using AWS services such as CloudWatch. • Build scalable backend systems using .NET Core and C#, ensuring efficient data handling with PostgreSQL and Entity Framework Core. • Develop and maintain frontend systems with React, TypeScript, and state management libraries like Redux Toolkit. • Implement authentication and authorization solutions using AWS Cognito. • Enhance testing frameworks and tools, including Vitest, Playwright, and React Testing Library. • Support microservices architecture and ensure seamless communication between components.
2026-03-23T00:00:00Z

Help Desk Tier I

Draper, UT
onsite
Temporary
34 - 39 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply. Responsibilities:• Provide timely and effective technical support for hardware, software, and system issues.• Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.• Assist users with basic troubleshooting for system errors and software applications.• Ensure proper setup and maintenance of workstations and peripheral devices.• Collaborate with team members to address recurring technical challenges.• Deliver excellent customer service and maintain clear communication with end-users.• Monitor system performance and escalate issues as needed.• Follow established protocols and procedures to ensure compliance with IT standards
2026-04-15T00:00:00Z

Customer Success and Implementation Specialist

South Jordan, UT
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for a dedicated Customer Success and Implementation Specialist to ensure exceptional post-sale experiences for our clients. This role focuses on fostering customer adoption, retention, and long-term value through strategic onboarding, training, and proactive engagement. Based in South Jordan, Utah, this position plays a vital role in driving customer satisfaction and identifying growth opportunities. Responsibilities: • Build and maintain strong, long-term relationships with customers, acting as a trusted advisor to guide them toward successful outcomes. • Develop and implement tailored success plans that align with customer goals and safety objectives. • Monitor customer health metrics, usage patterns, and engagement levels to proactively address potential risks. • Conduct regular check-ins and business reviews to reinforce value and uncover opportunities for growth. • Assist in renewal processes by providing insights into performance metrics and adoption progress. • Collaborate with sales teams to identify and support upsell and cross-sell opportunities. • Lead comprehensive onboarding processes, including system configuration, environment setup, and go-live preparations. • Deliver engaging training sessions for administrators and users, supported by clear and accessible enablement materials. • Maintain detailed onboarding documentation and timelines using internal systems and tools. • Contribute to the development of scalable processes, playbooks, and resources to enhance customer success initiatives.
2026-03-31T00:00:00Z