<p>We are looking for an Administrative Assistant to join a non-profit organization. This is a contract position requiring on-site work, with responsibilities focused on supporting clients and ensuring efficient administrative operations. The ideal candidate will be bilingual in English and Spanish and possess excellent organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients by addressing inquiries and ensuring a welcoming experience.</p><p>• Assist with the client intake process, including gathering relevant information and documentation.</p><p>• Obtain and manage medical records from clients as part of case preparation.</p><p>• Help clients with completing applications for Social Security disability benefits.</p><p>• Answer inbound and outbound calls, addressing client needs and scheduling appointments.</p><p>• Maintain accurate records through data entry and document management.</p><p>• Coordinate and manage email correspondence in a timely and organized manner.</p><p>• Use Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, for various administrative tasks.</p><p>• Ensure schedules are organized and appointments are confirmed for clients and staff.</p>
Qualifications:<br>• Associate degree, preferably in finance, health, business administration or a related field<br>• Fluency in applicable office technology and software, including Microsoft 365 and its <br>component parts<br>• Written and verbal communication skills<br>• Excellent interpersonal skills<br>• Experience in quality improvement, compliance, and/or insurance preferred<br>• Aflexible schedule to accommodate communicationwith working families<br>• Bi-lingual English/Spanish preferred<br>Core Competencies:<br>• Conveys ideas and facts, both verbally and in writing, using language that others will <br>best understand; listens with undivided attention while seeking to understand<br>• Makes decisions with knowledge of facts, goals, constraints, and risks within the <br>scope of their position, including consideration of the health and safety of all <br>stakeholders<br>• Develops solution-focused and creative ideas when problem solving and working to <br>achieve goals<br>• Takes personal responsibility for the quality and timeliness of work, is resourceful <br>and achieves results with little oversight<br>• Adapts to changing business needs, conditions, andwork responsibilities<br>• Displays an on-going commitmentto learning and professional development; <br>responds positively to coaching and feedback<br>• Facilitates collaborative, professional, and productive relationships with all agency <br>stakeholders<br>• Supports a work environment that embraces and appreciates diversity<br>• Strong ability to work independently, manage multiple complex and high priority <br>assignments<br>2 August 2025<br>Responsibilities and Skills Required:<br>• Communicate with families via phone to ensure the timeliness and quality of service <br>delivery is provided in accordance with contracted standards; skills include<br>o A true interest in and enthusiasm for direct communication with the families <br>we serve<br>o Effective communication with families whose healthcare system knowledge <br>may be limited<br>o Troubleshooting<br>o Ability to process complaints<br>o De-escalation<br>o Directitems of concern to the appropriate staff member for follow-up<br>o Record details of family contacts and actions taken if any<br>o Develop quarterly reports based on the data collected<br>• Complete monthly auditing youth charts, including:<br>o Review of family and youth charts to ensure the amount, timeliness and <br>quality of service delivery is provided in accordance with contracted <br>standards; skills include<br> Attention to detail<br> Efficient use of resources<br> Efficienttime management<br> Strong organizational skills<br>• At the instruction of the Compliance Supervisor, process family medical records requests<br>• Maintain strict confidentiality of all compliance matters, including<br>information and processes<br>• Provide additional data reporting and
