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2 results for Owner Support Services Specialist in Woburn, MA

Service Coordinator Specialist

Lowell, MA
onsite
Temporary
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-04-03T00:00:00Z

Operations Specialist

Littleton, MA
onsite
Temporary
40 - 45 USD / Hourly
We are looking for a detail-oriented Operations Specialist to manage and maintain the facilities and operations of a banking institution in Littleton, Massachusetts. This long-term contract position involves overseeing building systems, grounds upkeep, and vendor relationships to ensure smooth operations across all credit union locations. The role requires a proactive approach to compliance, maintenance planning, and project management. Responsibilities: • Oversee the maintenance and functionality of mechanical, electrical, and plumbing systems across multiple facilities. • Manage repair and renovation projects, ensuring they are completed within budget and on schedule. • Coordinate physical security measures, including alarm systems and key access protocols. • Develop and implement a comprehensive five-year facilities and preventative maintenance plan. • Supervise vendor relationships for services such as janitorial work, landscaping, and snow removal. • Ensure compliance with local, state, and federal safety regulations, maintaining accurate documentation. • Act as the primary liaison for construction and renovation projects, collaborating with contractors to meet deadlines and budgetary requirements. • Negotiate and manage contracts with vendors, maintaining detailed records of agreements and equipment. • Administer office supply procurement systems and ensure operational efficiency. • Conduct occasional physical activities related to facilities inspections and maintenance.
2026-04-13T00:00:00Z