8 results for Help Desk Analyst Iii in Wilmington, DE

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-24T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, DE
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards. Responsibilities: • Configure, deploy, and update mobile devices to support organizational needs. • Enforce security policies and ensure compliance across all mobile platforms. • Provide technical troubleshooting and support for mobile device issues. • Monitor device usage and performance, generating reports to inform decision-making. • Develop and deliver user training materials and documentation on mobile device usage. • Procure and manage inventory for mobile devices and related equipment. • Stay informed on the latest iOS and Android enterprise features and industry trends. • Manage relationships with third-party vendors, ensuring service level agreements are met.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Camden, NJ
onsite
Contract / Temporary to Hire
25 - 28 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users. Responsibilities: • Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange. • Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware. • Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices. • Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies. • Offer technical assistance to end users by diagnosing and resolving software and hardware issues. • Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations. • Assist with technical setups and troubleshooting for after-hours events and meetings. • Respond to service desk tickets efficiently and provide solutions to reported problems. • Collaborate with team members to ensure smooth and uninterrupted IT operations.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment. Responsibilities: • Support the migration to Windows 11 by assisting with computer installations and breakdowns. • Respond to incoming IT support calls and resolve technical issues as needed. • Handle and transport IT equipment to various locations within the building. • Provide basic troubleshooting and problem resolution for hardware and software concerns. • Utilize Active Directory to manage user accounts and permissions. • Address service desk tickets promptly to ensure minimal disruption to operations. • Collaborate with team members to identify and implement solutions for recurring IT challenges. • Maintain accurate documentation of resolved issues and equipment movements. • Ensure compliance with organizational IT policies and procedures. • Deliver exceptional customer service while addressing technical concerns.
2026-03-23T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Financial Crimes Analyst II

Newark, DE
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Financial Crimes Analyst II for a client of ours. In this long-term contract role, you will play a pivotal part in ensuring the organization’s compliance with financial crime regulations, including AML, BSA, and the Patriot Act. Your expertise will support internal controls testing, risk assessments, and policy development to mitigate potential compliance gaps and risks. Responsibilities:• Conduct periodic testing of internal controls related to the organization’s risk assessment program, ensuring compliance with regulatory standards.• Monitor, analyze, and escalate issues related to AML, BSA, OFAC, and the Patriot Act components of the compliance program.• Collaborate with business units to develop risk self-assessment programs and enhance overall compliance processes.• Evaluate compliance risks and recommend updates to policies, procedures, and processes to strengthen internal controls.• Assist in creating and revising policies and procedures across the organization to align with financial crime regulations.• Act as a liaison with internal departments and external stakeholders to address compliance concerns and ensure consistent communication.• Maintain detailed logs of audit follow-ups and open compliance issues, ensuring timely resolutions and accurate tracking.• Participate in organization-wide projects to implement best practices and improve operational efficiency.• Provide technical expertise and guidance to resolve complex compliance issues and support customer service excellence.
2026-03-20T00:00:00Z

Wireless Lab Test Engineer III

Philadelphia, PA
onsite
Temporary
40 - 52 USD / Hourly
Work Mix: ~80–90% lab / ~10–20% fieldOverviewWe’re seeking a hands-on Wireless Lab Test Engineer III to support device, stack, and protocol testing across Wi‑Fi and 4G/5G. This role is lab-heavy and centers on call flow analysis (RRC/NAS/IMS), log collection/triage, test reporting, and KPI evaluation. You’ll work with iOS and Android devices, capture/analyze traces with industry tools, and clearly communicate defects and insights to cross-functional partners (including OEMs/chipset teams as needed). What You’ll Do<ul><li>Create, execute, and maintain manual-first test cases for Wi‑Fi + LTE/5G device and protocol behavior; contribute to automation over time.</li><li>Validate 4G/LTE and 5G (SA/NSA; mmWave exposure a plus) protocol stack behavior, including call/message flows.</li><li>Perform device/stack/protocol testing on iOS and Android devices in a lab environment; support light field testing as needed.</li><li>Capture and analyze logs/traces (e.g., QXDM/QCAT, XCAL/XCAP) and summarize findings with clear, concise defect narratives.</li><li>Evaluate and report test KPIs; produce test reports that are accurate, reproducible, and stakeholder-friendly.</li><li>Triage issues: isolate root cause indicators at the signaling level and communicate findings to internal teams and external partners (OEMs/chipset makers).</li><li>Manage day-to-day lab activities, configurations, devices, and network simulator setups (e.g., Keysight UXM).</li><li>Collaborate with test engineers and product/engineering partners; operate with ownership and minimal hand-holding.</li></ul>
2026-03-11T00:00:00Z