2 results for Client Intake Specialist in Wilmington, DE

Conshohocken, PA
onsite
Permanent
55000 - 75000 USD / Yearly
We are looking for a proactive and detail-oriented Client Services Coordinator to join our team in Conshohocken, Pennsylvania. In this role, you will serve as the first point of contact for our Managed IT Services team, ensuring smooth communication with clients and efficient handling of support requests. If you excel at multitasking, scheduling, and providing exceptional customer service, we encourage you to apply. Responsibilities: • Respond promptly to incoming client calls, addressing inquiries and creating support tickets in the system. • Manage and update support tickets, ensuring accurate documentation and timely resolutions. • Communicate clear next steps, schedules, and expectations to clients throughout the service process. • Assign tickets to technicians based on urgency, skill requirements, and availability. • Coordinate remote and onsite appointments with clients to ensure services are delivered efficiently. • Monitor ticket queues, ensuring timely responses and adherence to service protocols. • Escalate complex issues when necessary to maintain high service standards. • Track and report on service metrics, such as ticket volume and response times, to improve operational efficiency. • Identify recurring issues and provide recommendations to enhance client experiences. • Collaborate with leadership to analyze workload trends and optimize technician utilization.
2026-03-11T00:00:00Z

Philadelphia, PA
remote
Temporary
21 - 22 USD / Hourly
We are looking for a meticulous Credentialing Specialist to join our team located in the Greater Philadelphia Region. In this Credentialing Specialist contract role, you will play a critical part in ensuring that healthcare providers meet all necessary legal and detailed requirements. Your expertise will help maintain compliance and uphold high standards within the credentialing process. Here’s how you’ll contribute each day: • Manage the credentialing and re-credentialing processes for healthcare providers, ensuring compliance with all regulations.• Verify and validate the qualifications, certifications, and licenses of physicians and other providers.• Maintain accurate and up-to-date records in the credentialing database.• Collaborate with internal teams and external organizations to resolve any credentialing-related issues.• Prepare and review applications for credentialing and re-credentialing.• Ensure timely submission of documentation to meet deadlines and regulatory requirements.• Monitor changes in credentialing standards and implement updates as needed.• Provide support during audits and inspections related to credentialing.• Communicate effectively with providers to address inquiries and clarify credentialing requirements.• Ensure adherence to organizational policies and procedures throughout the credentialing process.
2026-03-27T00:00:00Z