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8 results for Product Support Specialist in Wheaton, IL

Sales Support

Wonder Lake, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused Sales Support specialist to join a tree nursery operation in Wonder Lake, Illinois. This Long-term Contract position will serve as a key point of contact for customers while helping drive quote preparation, order processing, and day-to-day sales coordination. The role is ideal for someone who enjoys working in a fast-paced office environment, communicates well across teams, and brings energy to both service and sales activities. Responsibilities: • Welcome and assist customers in person, providing a helpful and attentive experience during each interaction. • Prepare pricing information, generate quotes, and enter customer orders accurately to support timely fulfillment. • Partner with sales and account management teams to help maintain customer relationships and support ongoing business needs. • Respond to questions about products, availability, and order status through clear and courteous communication. • Coordinate with internal departments to keep information aligned and ensure smooth handling of customer requests. • Contribute to daily office operations by managing administrative and sales support tasks as needed. • Support both inbound and outbound sales efforts by identifying customer needs and helping move opportunities forward.
2026-06-25T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Gary, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving end-user issues, maintaining reliable local technology operations, and serving as a trusted IT presence on site. The role begins fully onsite and may transition to a hybrid schedule after the first 90 days based on business needs. Responsibilities: • Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site. • Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed. • Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting. • Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service. • Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability. • Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting. • Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.
2026-07-01T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-06-05T00:00:00Z

Help Desk/Desktop Support Analyst

Merrillville, IN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation. Responsibilities: • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests. • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting. • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities. • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption. • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency. • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary. • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through. • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures. • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID. • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-06-29T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-06-05T00:00:00Z

Benefits Specialist

Chicago, IL
onsite
Temporary / Contract
31.35 - 36.3 USD / Hourly
We are looking for a Benefits Specialist to support compensation and benefits operations for a mission-driven non-profit organization in Chicago, Illinois. This Long-term Contract position focuses on administering employee benefit programs, coordinating leave-related processes, and providing accurate analysis to support informed decisions. The ideal candidate brings strong attention to detail, a service-oriented mindset, and experience handling benefits activities with consistency and care. Responsibilities: • Administer day-to-day employee benefit programs and help ensure accurate enrollment, updates, and ongoing plan support. • Coordinate benefits-related activities across employees, vendors, and internal stakeholders to maintain smooth program delivery. • Review benefits data and prepare analysis that helps identify trends, resolve discrepancies, and support reporting needs. • Assist with compensation and benefits administration by maintaining records and helping ensure information is current and reliable. • Support FMLA and other leave-related processes by tracking documentation, monitoring timelines, and responding to employee questions. • Address benefits inquiries professionally and provide clear guidance on plan options, eligibility, and required actions. • Audit benefits information regularly to improve accuracy, reduce errors, and support compliance with applicable policies. • Partner with relevant teams to help implement process updates or operational changes affecting benefits administration when needed.
2026-06-16T00:00:00Z