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7 results for Product Support Specialist in Wheaton, IL

Sales Support

Harvey, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Illinois. This contract opportunity is ideal for someone who enjoys assisting customers, processing sales-related information accurately, and keeping communication organized across multiple channels. The role supports post-sale activities, order handling, and day-to-day coordination to help ensure a smooth customer experience. Responsibilities:• Enter and maintain customer orders, purchase details, and related sales information with a high level of accuracy.• Respond to incoming customer inquiries and provide timely support through email and other communication channels.• Assist with post-sale follow-up activities to help ensure orders are tracked, updated, and completed properly.• Review purchase orders and confirm that order information is complete, accurate, and aligned with customer requests.• Support inbound sales efforts by helping route requests, preparing documentation, and coordinating next steps.• Maintain organized records in spreadsheets and email systems to support reporting and daily sales operations.• Work with internal teams to resolve order issues, clarify customer needs, and improve overall service responsiveness. The salary range for this position is $22 to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-09-02T00:00:00Z

Order Entry Specialist

Naperville, IL
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
Order Entry / Invoicing / Customer Service RepresentativeWe are seeking a detail-oriented Order Entry / Invoicing / Customer Service Representative to join a growing team in Naperville, Illinois, on a Contract-to-Hire basis. This position plays a critical role in supporting daily customer operations by processing orders, generating invoices, coordinating deliveries, and providing exceptional customer service. The ideal candidate will be highly organized, thrive in a fast-paced environment, and possess strong communication and problem-solving skills. Responsibilities<ul><li>Accurately enter customer orders into the company ERP system and ensure all order details, pricing, and shipping information are correct.</li><li>Generate and process invoices in a timely manner, ensuring billing accuracy and resolving any discrepancies as they arise.</li><li>Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, product availability, and account information.</li><li>Coordinate with internal departments, including sales, purchasing, warehouse, and logistics teams, to ensure seamless order fulfillment and customer satisfaction.</li><li>Monitor open orders and proactively communicate updates regarding order status, shipping schedules, backorders, and delivery timelines.</li><li>Track shipments and coordinate with carriers to resolve delivery issues and ensure products arrive as expected.</li><li>Review and maintain customer records, pricing information, and order documentation to ensure accuracy and completeness.</li><li>Investigate and resolve customer concerns, billing questions, and invoice discrepancies in a professional and timely manner.</li><li>Process customer returns, credits, and adjustments while coordinating with internal teams and vendors when necessary.</li><li>Support sales initiatives by preparing quotes, processing customer requests, and assisting with account management activities.</li><li>Maintain a high level of customer service by responding promptly to phone calls, emails, and other customer communications.</li><li>Assist with reporting, data entry, and administrative tasks related to customer orders, invoicing, and account maintenance.</li></ul>The salary range for this position is $20 to $26. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-09-04T00:00:00Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance at a distribution and operations facility in Romeoville, Illinois. This Long-term Contract position is well suited for someone who enjoys resolving day-to-day user issues, supporting a wide range of devices and applications, and working independently while partnering with a broader IT organization. The role offers a mix of frontline support, equipment setup, user account administration, and participation in technology improvement efforts across the business. Responsibilities: • Deliver first-level technical support for employees across office and operational environments, addressing issues related to computers, software, printers, mobile hardware, and connectivity. • Diagnose and resolve incidents involving Windows systems, standard business applications, peripheral devices, and network access in a timely manner. • Support operational technology used in warehouse and distribution settings, including handheld Android equipment and document or label printing tools. • Monitor and manage service requests through the ticketing system, ensuring issues are properly prioritized, documented, and completed. • Coordinate employee onboarding and separation tasks by preparing equipment, configuring access, and handling account-related updates. • Install, configure, maintain, and replace desktops, laptops, printers, and other endpoint devices as needed for business operations. • Partner with internal infrastructure teams and external vendors when issues require escalation or additional technical expertise. • Contribute to IT initiatives such as hardware refreshes, software deployments, system upgrades, and other planned technology changes. • Provide support outside normal business hours on occasion when urgent issues or project needs arise.
2026-08-14T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Benefits Specialist

Des Plaines, IL
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Benefits Specialist to support employee benefits administration for a Contract position based in Illinois. This role focuses on coordinating benefit programs, resolving employee inquiries, and helping ensure accurate processing across compensation and benefits activities. The ideal candidate brings hands-on experience with leave administration, benefits analysis, and open enrollment support, along with the ability to work effectively in Dayforce. Responsibilities: • Administer day-to-day benefits activities, including enrollment changes, eligibility updates, and routine issue resolution for employees. • Coordinate benefit program operations by partnering with internal teams, vendors, and employees to maintain accurate and timely service. • Support open enrollment planning and execution by preparing materials, answering questions, and validating elections. • Manage FMLA and related leave processes by tracking documentation, monitoring timelines, and communicating next steps to employees. • Review benefits data for accuracy, identify discrepancies, and recommend corrective actions to improve administration. • Assist with compensation and benefits reporting by compiling information and helping maintain reliable records in Dayforce. • Respond to employee questions regarding coverage, plan options, and benefits procedures in a clear and thorough manner.
2026-08-31T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z