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2 results for Help Desk Analyst I in West Valley City, UT
- Salt Lake City, UT
- onsite
- Permanent / Full Time
- 50000 - 52000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.<br><br>Responsibilities:<br>• Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity.<br>• Set up, configure, and maintain Windows-based workstations and required business software to support daily operations.<br>• Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly.<br>• Investigate and remediate security threats such as viruses and malware while following established support and protection practices.<br>• Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current.<br>• Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users.<br>• Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs.<br>• Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations.<br>• Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.
- 2026-04-24T00:00:00Z
- Draper, UT
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively.<br><br>Responsibilities:<br>• Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle.<br>• Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users.<br>• Configure and deploy corporate workstations for new hires and existing staff upgrades.<br>• Assist employees with resolving hardware, software, and networking concerns, both locally and remotely.<br>• Maintain and troubleshoot office meeting room technologies, including audiovisual equipment.<br>• Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements.<br>• Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently.<br>• Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier.<br>• Contribute to automation initiatives to streamline IT operations and improve system efficiency.
- 2026-04-23T00:00:00Z