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1 result for Customer Success Manager in West Palm Beach, FL
- Davie, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Position Overview</p><p>We are seeking an experienced Customer Service Manager to lead client service operations, drive customer satisfaction, and develop high-performing service teams throughout South Florida. This role is responsible for improving service delivery, managing client relationships, resolving escalated issues, and implementing processes that enhance the overall customer experience.</p><p>Key Responsibilities</p><ul><li>Lead and develop a customer service team, providing coaching, training, and performance management.</li><li>Ensure exceptional customer experiences through timely issue resolution and proactive communication.</li><li>Manage escalated customer concerns and implement solutions that strengthen client relationships.</li><li>Develop and monitor service KPIs, including response times, customer satisfaction, and resolution metrics.</li><li>Collaborate with sales, operations, and recruiting teams to ensure seamless service delivery.</li><li>Identify opportunities to improve customer service processes, workflows, and efficiencies.</li><li>Analyze customer feedback, trends, and service data to drive continuous improvement initiatives.</li><li>Build and maintain strong relationships with key stakeholders and clients.</li><li>Conduct regular team meetings, performance reviews, and training sessions.</li><li>Maintain accurate reporting, documentation, and CRM records.</li></ul><p><br></p>
- 2026-07-15T00:00:00Z