<p>Our client is seeking a<strong> Customer Service Representative</strong> to support their finance department during the rollout of a new payment system, Snap Pay. In this 1–2 month temporary role, you will assist U.S. customers with accessing the Snap Pay portal, including login support, payment setup, instructions, and troubleshooting. The position requires providing guidance and education to customers via phone, email, or chat, ensuring a seamless adoption of the new platform. Ideal candidates will have strong communication skills and previous experience in customer service and/or finance support. Monday - Friday: 9am - 5pm. Fort Lauderdale - 33309.</p>
<p>We are looking for a Customer Service Representative to support clients in Fort Lauderdale, Florida through each stage of the arbitration experience. This position is ideal for someone who communicates calmly, stays organized in a fast-paced service environment, and can provide clear guidance over the phone and through case-related follow-up. The person in this role will help clients understand their case progress, coordinate hearing preparation needs, and ensure every interaction is documented accurately and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming client calls and provide timely, accurate updates regarding case progress and next steps.</p><p>• Guide clients through hearing preparation by explaining expectations, confirming schedules, and assisting with virtual meeting access such as Zoom.</p><p>• Support individuals in locating and understanding case-related details, documents, and available resources.</p><p>• Deliver courteous and compassionate service while helping clients navigate sensitive situations throughout the arbitration process.</p><p>• Record conversations, follow-up actions, and case notes with a high level of accuracy in Zoho or a comparable CRM platform.</p><p>• Coordinate with internal teams as needed to ensure client questions are addressed and service issues are resolved efficiently.</p><p>• Maintain organized records and uphold quality standards for all customer interactions and case communications.</p>
<p>The Early Career Help Desk Technician provides first‑level technical support to end users by resolving common hardware, software, and access issues. This role is ideal for individuals beginning their IT career who are eager to learn, grow technical skills, and build experience in a professional support environment. The technician will work closely with IT team members to ensure timely issue resolution and a positive user experience.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for desktops, laptops, mobile devices, and peripherals</li><li>Respond to tickets, emails, and phone requests in a timely and professional manner</li><li>Troubleshoot basic hardware, software, and connectivity issues</li><li>Assist with user account setup, password resets, and access requests</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document issues, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate complex issues to Tier 2 or specialized IT teams as needed</li><li>Assist with onboarding/offboarding tasks and workstation setup</li><li>Follow IT procedures, security policies, and service standards</li></ul>