We are looking for a Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida on a contract basis with the potential for a permanent position. This position supports device preparation and technical service activities, with a strong focus on accuracy, consistency, and timely completion of customer-related requests. The ideal candidate is comfortable working in a team-driven environment, handling detailed technical tasks, and providing practical support for hardware and software issues.<br><br>Responsibilities:<br>• Prepare hardware for customer delivery by installing required applications and completing secure configuration steps based on order specifications.<br>• Process service and repair requests by evaluating devices, performing assigned technical tasks, and documenting work accurately.<br>• Follow established security and compliance procedures while handling systems, software loads, and protected access components.<br>• Provide frontline technical support to customers and internal team members by resolving basic hardware, software, and operating system issues.<br>• Assist with inventory organization by tracking equipment locations, maintaining stock accuracy, and supporting allocation needs.<br>• Manage multiple assignments efficiently while maintaining quality standards and meeting expected turnaround times.<br>• Use internal documentation and prior knowledge to complete detail-sensitive tasks with a high degree of precision.<br>• Contribute to team operations by taking initiative, supporting shared goals, and completing additional duties as business needs require.
<p>We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to help desk tickets, phone calls, emails, and walk-up support requests</li><li>Diagnose and troubleshoot hardware, software, printer, and basic network issues</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment</li><li>Support Microsoft 365, Windows operating systems, and common business applications</li><li>Escalate complex technical issues to higher-level IT support teams as needed</li><li>Document incidents, resolutions, and recurring issues in the ticketing system</li><li>Assist with user account setup, password resets, and access requests</li><li>Maintain inventory of IT equipment and support asset tracking</li><li>Provide onboarding and offboarding technical support for employees</li><li>Deliver excellent customer service while meeting response and resolution timelines</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are seeking a <strong>Desktop Support professional</strong> to provide hands-on technical support across end-user devices, Microsoft environments, and core infrastructure. This role will support daily IT operations including <strong>Intune administration, Microsoft 365 support, device imaging, Active Directory user administration, basic network troubleshooting, and entry-level server support</strong>.</p><p>Key Responsibilities</p><ul><li>Provide desktop and laptop support for end users in onsite and remote environments</li><li>Administer and support <strong>Microsoft Intune</strong> for device enrollment, configuration, and policy management</li><li>Support the <strong>Microsoft 365</strong> environment including Outlook, Teams, OneDrive, and user account issues</li><li>Perform <strong>PC imaging, deployment, refreshes, and hardware/software installations</strong></li><li>Manage user accounts, groups, permissions, and password resets in <strong>Active Directory</strong></li><li>Troubleshoot basic connectivity issues involving <strong>routers, switches, VPNs, and wireless networks</strong></li><li>Assist with <strong>basic server support</strong>, including monitoring, patching assistance, and routine maintenance</li><li>Respond to tickets, document resolutions, and escalate more complex issues when needed</li><li>Set up and support printers, peripherals, mobile devices, and conference room technology</li><li>Maintain asset inventory and support onboarding/offboarding activities</li></ul><p><br></p>
<p>Our company is seeking a skilled <strong>Desktop Support Technician</strong> to provide hands-on technical support for end users in a Windows-based environment. This role is ideal for a technology professional with experience in desktop support, system imaging, hardware deployments, and Microsoft technologies including SCCM and Office 365.</p><p>The Desktop Support Technician will be responsible for supporting daily IT operations, troubleshooting hardware and software issues, preparing and deploying devices, and ensuring users have reliable access to the tools they need to be productive.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for Windows 10/11 laptops, desktops, and related peripherals</li><li>Perform system imaging, configuration, and deployment of new and replacement devices</li><li>Use <strong>SCCM</strong> to support software distribution, patching, operating system deployment, and endpoint management</li><li>Troubleshoot and resolve issues related to <strong>Office 365</strong>, including Outlook, Teams, OneDrive, and other Microsoft applications</li><li>Set up, install, and deploy computer hardware, monitors, docking stations, printers, and mobile devices</li><li>Support user account administration, basic access issues, and workstation configurations</li><li>Diagnose and resolve hardware, software, and connectivity problems in a timely manner</li><li>Document technical issues, resolutions, and deployment activity within the ticketing system</li><li>Assist with equipment inventory management, asset tracking, and refresh initiatives</li><li>Provide excellent customer service and communicate effectively with end users at all levels of the organization</li></ul><p><br></p>