<p>Customer Service / Procurement Specialist</p><p>Our global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.</p><p>Key Responsibilities:</p><ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul><p> </p><p>Requirements:</p><ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul><p> </p><p>This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.</p><p>Apply today or send your resume to Kelsey.Ryan@roberthalf(.com) </p>
We are looking for a detail-oriented Purchasing Agent to support procurement operations and client service for a growing team in Stratford, Connecticut. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor coordination, quote preparation, and fast-moving service needs while maintaining accuracy and responsiveness. The person in this role will work closely with technicians, internal stakeholders, and suppliers to secure parts on time, support follow-up work, and help deliver a reliable customer experience.<br><br>Responsibilities:<br>• Prepare specialized client quotes based on technician input and deliver complete, accurate pricing information within one business day.<br>• Compare supplier proposals, verify pricing and details, and select cost-effective purchasing options that align with job requirements.<br>• Place orders early enough to support scheduled service work and confirm that materials for upcoming jobs are received on time.<br>• Track open purchase orders, monitor part status, and maintain clear records for items assigned to technicians.<br>• Partner with technicians to confirm scope, clarify part needs, and obtain approval before moving forward with substitute products recommended by vendors.<br>• Review technician follow-up recommendations, create new work orders when needed, and coordinate with internal contacts to communicate next steps and estimates promptly.<br>• Support warehouse planning by helping verify inventory and job materials for work scheduled at least one week in advance.<br>• Respond to client and internal inquiries the same day whenever possible, provide regular updates, and escalate recurring service concerns to the appropriate technical resources.<br>• Build strong vendor relationships, investigate recurring purchasing issues, and identify new supply sources and market trends that can improve service and retention.
<p><strong>Purchasing Agent (Full-Time, Permanent) – Greater New Haven Area</strong></p><p><br></p><p>An established and growing organization in the Greater New Haven area is seeking a Purchasing Agent to support ongoing purchasing and sourcing operations. This individual will play a key role in building and maintaining a dependable supply chain, with a focus on cost efficiency, quality, and supplier performance.</p><p><br></p><p><strong>Key Responsibilities (Day-to-Day)</strong></p><ul><li>Identify and source components from both domestic and international suppliers</li><li>Assess vendors based on cost, quality standards, delivery timelines, and consistency</li><li>Negotiate pricing, contract terms, and volume-based agreements</li><li>Develop and maintain strong supplier relationships while monitoring ongoing performance</li><li>Track and evaluate total landed cost, including tariffs, duties, and freight considerations</li><li>Coordinate inbound logistics, including international shipping and customs processes</li><li>Partner cross-functionally with internal teams to align purchasing with demand forecasts</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Demonstrated experience in purchasing or procurement within a mechanical related industry</li><li>Working knowledge of global sourcing, including import/export regulations and international trade practices</li><li>Familiarity with tariffs and cost structures associated with overseas procurement</li><li>Strong negotiation skills with a focus on cost optimization and value</li><li>Ability to operate effectively in a fast-paced, collaborative environment</li></ul><p><strong>Additional Details</strong></p><ul><li>Compensation: $70,000 – $90,000 annually, depending on experience</li><li>Schedule: Full-time, onsite</li><li>Benefits package included</li></ul><p>**if you meet the above qualifications, please apply today to Daniele.Zavarella@roberthalf(com)</p>