<p><strong>Level II - IT Support Analyst (Contract-to-Hire)</strong></p><p><strong>Location:</strong> Hartford, CT 06103 (Fully Remote)</p><p><strong>Job Type:</strong> Contract-to-Hire</p><p><strong>Duration:</strong> 90-Day Contract-to-Hire</p><p><strong>Compensation:</strong> Up to $35.00/hour</p><p><strong>Schedule:</strong> Monday-Friday, 40 Hours Per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.</p><p>The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul><p><strong>Technical Environment</strong></p><p>Experience with some or all of the following technologies is preferred:</p><ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul><p><br></p>
<p><strong>Tier 2 IT Support Specialist</strong></p><p><br></p><p><strong>Location: </strong>Lee, MA (100% Onsite)</p><p><strong>Duration:</strong> 6-Month Contract with Potential Extension</p><p><strong>Compensation:</strong> Up to $31.00/hour</p><p><strong>Benefits:</strong> Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract</p><p><strong>Hours: </strong>40 Weekly, Monday through Friday </p><p><br></p><p><strong>Overview</strong></p><p><br></p><p>Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.</p><p><br></p><p>The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to end users</li><li>Troubleshoot hardware, software, and user account issues</li><li>Assist with workstation deployments, upgrades, and replacements</li><li>Support user onboarding, offboarding, and access requests</li><li>Troubleshoot connectivity, authentication, and application-related issues</li><li>Document incidents, resolutions, and support procedures</li><li>Collaborate with other IT team members to resolve complex issues</li><li>Deliver professional and customer-focused support to end users</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are looking for an experienced Solutions Architect to lead the design of secure, scalable, and maintainable technology solutions that align business priorities with enterprise architecture goals in Cheshire, Connecticut. This role serves as a key connector between business stakeholders and IT leadership, shaping solution direction while ensuring technical standards and governance are upheld. The ideal candidate will remain actively involved from initial concept through implementation, testing, deployment, and ongoing support to help drive successful outcomes across complex initiatives.</p>
<p>About the Role</p><p>Robert Half is seeking a highly analytical and detail-oriented <strong>Data Analyst</strong> for a contract opportunity with an innovative technology company in Milford, Connecticut. This position is ideal for a professional who enjoys transforming complex data into actionable insights and supporting business decisions through reporting, analysis, and data visualization.</p><p>The Data Analyst will collaborate with cross-functional teams to collect, analyze, and interpret data, helping drive operational efficiency and strategic initiatives across the organization.</p><p>Responsibilities</p><ul><li>Collect, validate, and analyze large datasets from multiple sources</li><li>Develop and maintain reports, dashboards, and data visualizations</li><li>Identify trends, patterns, and key performance indicators to support business objectives</li><li>Prepare and present findings to management and key stakeholders</li><li>Perform data cleansing and quality assurance to ensure data accuracy</li><li>Assist with forecasting, business planning, and performance analysis</li><li>Create ad hoc reports and analyses to support departmental initiatives</li><li>Collaborate with IT and business teams to improve reporting processes and data integrity</li><li>Document reporting procedures, metrics, and data definitions</li><li>Support special projects and data-driven decision-making efforts</li></ul><p><br></p>