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5 results for It Product Manager in West Hartford, CT

IT SaaS Applications Manager

Hartford, CT
remote
Temporary to Hire
53.00 - 66.00 USD / Hourly
We are looking for an IT SaaS Applications Manager to lead the strategy, support, and continuous improvement of enterprise software services in. This contract position has the potential to become permanent and will guide a technical team responsible for SaaS platforms, strengthen service management practices, and ensure systems support organizational priorities in a higher education setting. The role combines application leadership, vendor coordination, process governance, and performance oversight to deliver reliable, secure, and well-managed technology services. Responsibilities:• Direct the administration, configuration, and ongoing enhancement of enterprise SaaS applications to support business and institutional objectives.• Supervise technical staff and foster consistent service delivery practices across application support, issue resolution, and operational maintenance.• Lead the rollout of new application features, workflows, modules, and system integrations while maintaining platform reliability and usability.• Establish and advance IT service management processes such as incident, problem, change, request, and knowledge management using ITIL-aligned practices.• Maintain process documentation, standards, and governance controls, and encourage adoption of standardized procedures across IT teams.• Build reporting dashboards and analyze service metrics to identify trends, improve performance, and guide prioritization decisions.• Partner with SaaS vendors to manage relationships, assess product capabilities, and recommend enhancements that increase platform value and maturity.• Deliver training and guidance to IT staff and end users on SaaS tools, service processes, and effective platform usage.• Support compliance with data privacy, security, audit, and institutional governance requirements across SaaS environments.• Monitor emerging technologies and recommend practical tools, methods, and improvements that strengthen application services and team effectiveness.
2026-04-28T13:48:44Z

Social Media Account Manager

Westbrook, CT
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for a Social Media Account Manager to lead organic social strategy and day-to-day channel execution for a growing brand presence in Westbrook, Connecticut. This role combines content planning, performance analysis, community engagement, and cross-functional collaboration to strengthen audience connection and support broader marketing goals. The ideal candidate brings a strong command of major social platforms, a data-informed approach to optimization, and the ability to create compelling content in both office and on-site environments. Responsibilities: • Build and manage editorial calendars across assigned social platforms, ensuring content is timely, consistent, and aligned with brand priorities. • Create, refine, and publish daily social posts that capture attention and encourage meaningful audience interaction. • Oversee community engagement by monitoring comments, messages, and activity across channels, responding in a thoughtful voice that reflects the brand. • Evaluate campaign and channel performance using analytics, testing methods, and key metrics to identify opportunities for stronger results. • Track emerging platform trends, audience behaviors, and industry developments, then recommend updates to improve social media effectiveness. • Provide coaching to store-level teams on platform standards, brand guidelines, and practical approaches for successful social media execution. • Review locally managed social accounts to confirm compliance with established policies and suggest improvements to content quality and consistency. • Use platforms such as Sprout Social and HubSpot to streamline scheduling, monitoring, reporting, and overall workflow efficiency. • Capture and develop fresh content on location at stores, events, and boat shows when needed, working closely with internal teams and external partners. • Align organic social activity with paid initiatives, while sharing progress updates and performance insights with stakeholders on a regular basis.
2026-04-22T15:18:51Z

Software Engineer II

Bloomfield, CT
remote
Temporary / Contract
52.00 - 56.00 USD / Hourly
We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning. Key Responsibilities:· Design, develop, and maintain embedded system software for commercial elevator control products.· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.· Coordinate project activities across multiple elevator control system components, including control boards and field tools.· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.· Document software requirements, design specifications, test procedures, and test results.· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.· Collaborate with cross‑functional teams while maintaining alignment across the organization.· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.
2026-04-20T20:48:42Z

Senior Systems Analyst

Hartford, CT
onsite
Permanent / Full Time
83500.00 - 125000.00 USD / Yearly
We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues. Responsibilities: • Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives. • Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes. • Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution. • Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives. • Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements. • Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed. • Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment. • Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations. • Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data. • Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed.
2026-05-03T02:23:43Z

Customer Service Representative

Marlborough, CT
onsite
Temporary / Contract
18.14 - 20.16 USD / Hourly
Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul>Preferred Skills<ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul>
2026-04-21T19:43:44Z