We are looking for a dedicated EHR Support Analyst to manage and enhance our Salesforce-based Electronic Health Records system. In this role, you will act as the key liaison among business stakeholders, end users, and technical teams to ensure the system remains optimized, secure, and scalable. This is a long-term contract position based in Stockbridge, Massachusetts.<br><br>Responsibilities:<br>• Serve as the primary point of accountability for the Salesforce Electronic Health Records system, ensuring its governance and stability.<br>• Oversee system maintenance tasks, including health checks, performance tuning, and user administration.<br>• Address system issues, defects, and break-fixes promptly to uphold operational efficiency.<br>• Facilitate user onboarding, training, and adoption while maintaining comprehensive documentation and guides.<br>• Gather and prioritize business requirements to implement new features and enhancements.<br>• Conduct regular evaluations of Salesforce releases and AppExchange solutions to align with business needs.<br>• Provide consistent updates to leadership on system performance, enhancements, and strategic roadmaps.<br>• Collaborate with stakeholders to host requirement workshops, demonstrations, and planning cycles.<br>• Define and maintain a multi-year roadmap for the EHR system to support organizational growth.<br>• Ensure compliance with internal IT standards, security protocols, and data privacy regulations.
<p>Essential Duties and Responsibilities:</p><p><br></p><p>• Support the following core technologies: VMware vSphere, Microsoft Windows Servers, Cisco Nexus, Cisco Catalyst, Cisco UCS, Palo Alto, Citrix, Office 365, IBM servers, and storage.</p><p>• Work with cross-functional teams including IT, Management, and consultants in the design and implementation of information technology that meets stated business objectives and service levels.</p><p>• Analyze, recommend, and evaluate new technologies including hardware, software, and communications products for network compatibility and applicability.</p><p>• Assist in the design, deployment, and maintenance of corporate LANs, WANs, and wireless networks including servers, routers, switches, VoIP, power systems, and other hardware.</p><p>• Assist in the planning, design, and implementation of security systems and their associated software, including firewalls, VPNs, intrusion detection systems, and anti-virus/malware software.</p><p>• Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment.</p><p>• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems and respond to emergency network outages in accordance with business continuity procedures.</p><p>• Perform preventative and fault isolation maintenance on the local and wide area networks.</p><p>• Perform advanced diagnostics and maintenance on all network hardware assets while troubleshooting end-user devices when additional expertise is required.</p><p>• Design and implement disaster recovery plans for operating systems, databases, networks, servers, and software applications.</p><p>• Assume contractual management responsibilities by assisting in requests for proposals/quotes, vendor selection, and contract monitoring.</p><p>• Participate in the development of system standards, short and long-term goals, project management, and strategic directions.</p><p>• Create and maintain documentation as it relates to network hardware, configuration, processes, and service records.</p><p>• Develop, maintain, and update a library of technical documentation</p><p>• Design and implement appropriate IT metrics and compliance controls.</p><p>• Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software.</p><p>• Participate in on-call rotation to ensure 24/7 operations of all critical systems.</p><p><br></p><p>Education and Experience:</p><p>• Bachelor's degree in an Information Technology field or equivalent technical experience related to systems, networking, security and communications in a corporate environment preferred.</p><p>• 5+ years of relevant hands-on experience.</p><p>• Effective communication and interpersonal skills.</p>
<p>We are looking for an experienced Epicor Administrator to join our team in New Haven County, Connecticut. In this role, you will be responsible for overseeing the management and optimization of Epicor ERP system to ensure seamless operations and enhanced system performance. This position requires a proactive individual with strong technical expertise and excellent problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain the Epicor ERP system, ensuring optimal performance and reliability.</p><p>• Manage system upgrades and transitions to Epicor Cloud, including planning and implementation.</p><p>• Collaborate with vendors to address system-related issues and coordinate necessary updates.</p><p>• Monitor system usage and troubleshoot technical problems to minimize downtime.</p><p>• Develop and implement strategies to optimize the functionality of Epicor Kinetic.</p><p>• Provide training and support to team members on the effective use of Epicor tools.</p><p>• Document system changes and maintain accurate records for future reference.</p><p>• Conduct regular audits to ensure data integrity and compliance within the ERP system.</p><p>• Work closely with cross-functional teams to align ERP processes with business goals.</p><p>• Stay updated on Epicor developments to recommend new features and improvements.</p>
