<p>Salesforce Application Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)</p><p>Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.</p><p>***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! ***</p><p><br></p><p>Position: Salesforce Development Technical Manager</p><p><br></p><p>Type: Direct Hire – Permanent, Full-Time</p><p><br></p><p>Location: 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, Texas</p><p><br></p><p>Work Authorization: Only EAD, Green Card, or US Citizens. No sponsorship provided.</p><p><br></p><p>What You’ll Do:</p><p><br></p><p>Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.</p><p>Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.</p><p>Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.</p><p>Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.</p><p>Collaborate with business and technical teams to translate user stories into impactful solutions.</p><p>Oversee DevOps, deployment practices, and technical documentation across projects.</p><p>What We’re Looking For:</p><p>Experience managing or supervising Salesforce technical teams (direct reports required).</p><p>Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).</p><p>Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.</p><p>Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processes.</p><p>Exposure to Data Cloud and Agentforce AI is a plus.</p><p>10+ years of Salesforce development experience in complex, large-scale settings.</p><p>Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.</p><p>Compensation:</p><p>Competitive salary of $150,000–$175,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.</p><p>People-first culture emphasizing work/life balance, flexibility, and professional growth.</p><p>Ready to Lead?</p><p>For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:</p><p>Office: 515-259-6087</p><p>Mobile: 515-991-0863</p><p>Email: (found on MY LinkedIn profile)</p><p>Your application will remain confidential; resumes will never be shared without your permission.</p><p>Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!</p><p><br></p>
<p>We are looking for an experienced Amazon Connect Developer (Telephony) to join a contract t operm opportunity supporting a life insurance organization in West Des Moines, Iowa. This role is ideal for a senior team member who can contribute immediately across cloud telephony enhancements, targeted new development, and steady production support. The position requires strong recent experience with both Amazon Connect and Salesforce Service Cloud Voice, along with the ability to communicate clearly with business users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Lead ongoing improvements to the telephony platform, including refining call flows, adjusting routing logic, improving queue performance, and updating voice prompts.</p><p>• Build and enhance integrations connecting Amazon Connect, Salesforce Service Cloud Voice, AWS Lambda, and related telephony components.</p><p>• Develop new solutions that support evolving contact center needs while maintaining alignment with existing cloud architecture.</p><p>• Investigate production issues across telephony and CRM platforms, identify root causes, and implement durable fixes to reduce repeat incidents.</p><p>• Participate in a rotating support schedule with other developers, providing user-focused assistance for agent experience issues, connectivity concerns, and device-related challenges.</p><p>• Design, update, and troubleshoot flows within Salesforce Service Cloud Voice and Omni-Channel to support efficient call handling.</p><p>• Create Lambda-based logic for telephony use cases such as external data lookups, custom decisioning, and system interactions using Node.js or Python.</p><p>• Partner with internal stakeholders to explain technical issues, gather requirements, and translate operational needs into effective platform updates.</p>
<p>The ideal candidate will bring strong hands-on QA experience, solid knowledge of testing processes and Agile delivery, and the ability to work closely with developers, business analysts, and business stakeholders to validate functionality across integrated systems. This individual should be comfortable creating and executing test cases, identifying and documenting defects, managing test data, and contributing to improvements in QA practices.</p><p><br></p><p>Experience in <strong>agency operations for annuity and life business</strong> is strongly preferred, as this role will support workflows in that domain.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Test Planning and Execution</strong></p><ul><li>Review business requirements, user stories, and technical designs to develop effective <strong>test scenarios, test cases, and test plans</strong>. </li><li>Perform <strong>manual testing</strong> across Salesforce and Salesforce Experience portals to validate functionality, usability, integration points, and end-to-end business workflows. </li><li>Execute <strong>functional, regression, integration, and end-to-end testing</strong> to ensure product quality and release readiness. </li><li>Validate data flows and integration behavior across multiple connected systems. </li></ul><p><strong>Automation Support</strong></p><ul><li>Create, maintain, and execute <strong>automated test scripts</strong> for selected business processes and regression scenarios. </li><li>Support automation initiatives using approved tools and frameworks, including <strong>ACCELQ</strong> where applicable. </li><li>Help determine which scenarios are best suited for automation versus manual testing. </li><li>Contribute to the stability, maintainability, and effectiveness of the automated test suite. </li></ul><p><strong>Defect Management and Analysis</strong></p><ul><li>Identify, document, and track defects with clear reproduction steps, expected results, and business impact. </li><li>Create bug stories and work closely with developers to support issue analysis, troubleshooting, and resolution. </li><li>Retest fixes and confirm issue resolution across impacted workflows. </li></ul><p><strong>Test Data and Acceptance Criteria</strong></p><ul><li>Define, create, locate, and manage <strong>test data</strong> needed to support the test strategy. </li><li>Partner with the team to help define <strong>acceptance criteria</strong> and translate requirements into practical test coverage. </li><li>Create and execute tests using <strong>Gherkin syntax</strong> where applicable. </li></ul><p><strong>Collaboration and Agile Delivery</strong></p><ul><li>Collaborate closely with developers, business analysts, product owners, and stakeholders to understand requirements and quality expectations. </li><li>Participate in <strong>Agile ceremonies</strong>, including sprint planning, backlog refinement, daily standups, and sprint reviews. </li><li>Communicate testing progress, risks, blockers, and quality concerns in a clear and timely manner. </li><li>Lead or facilitate meetings as needed to support testing efforts, issue review, or release readiness. </li></ul><p><br></p>