2 results for Euc Help Deskdesktop Support Analyst in West Des Moines, IA

Help Desk Support Manager - PERM FTE DIrect

Des Moines, IA
onsite
Permanent
110000 - 135000 USD / Yearly
TITLE: Help Desk Support Manager /(Technical Player / Coach role) NOT JUST MANAGEMENT LOCATION: HYBRID IN OFFICE WEEKLY BUT YOU CAN FLEX ONSITE. SOME WEEKS 100% REMOTE. SALARY: Up to • Remote option available, but you must reside in Iowa and be able to work onsite in the Des Moines area each week with schedule flexibility.*** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***COMPENSATION:• Permanent, direct-hire position with earning potential up to $125K- $130K plus a 20% bonus (based on your years of experience).________________________________________About the Role:Step into a crucial “Player / Coach” technical leadership role where your blend of hands-on technical support and people management will directly shape the quality of IT services for our business. As Help Desk Support Manager, you’ll guide daily operational excellence, serve as a bridge between technical teams and business objectives, and ensure users receive exceptional support.________________________________________Requirements (Mashed Up):• Proven success juggling technical troubleshooting with help desk leadership—comfortable working directly on escalated issues even as you mentor and empower a focused IT support team (3 direct reports within a 10 person department).• Experience yourself doing hands on technical work: administering and supporting Windows servers, O365/cloud services, networks, routers/switches, and Citrix/VMware platforms, with a keen eye on performance and security from the ground up.• Natural ability to develop and implement new workflows, maintain responsive ticketing processes, and drive continual improvements, with thoughtful IT budget and vendor oversight.• Demonstrated strategic thinking—building and executing technical roadmaps—while staying firmly in the day-to-day support environment to address emergent needs and proactively resolve recurring pain points.• Comfort working “in the weeds” with troubleshooting, end-user support, and infrastructure issues (storage, Active Directory, MS Exchange, VOIP systems), while being able to communicate impactfully cross-departmentally.* JIRA Ticketing System • Success upskilling and developing your team—identifying technical gaps and providing coaching to build out core competencies.• BONUS if you have experience working with ERP or business application support.• Commitment to security best practices for network, data, and end-user assets, and experience maintaining vendor relationships and supporting the company’s data center operations.________________________________________If you’re equally passionate about technical problem-solving and front-line leadership—and you want to make a clear, positive impact for end users and the business—let’s talk!For immediate and confidential consideration, connect with Carrie Danger, SVP Permanent Placement, via LinkedIn or email (email address on LinkedIn profile), or call directly at 515-259-6087.Referrals are welcome; bonuses are paid for successful placements! All communication is strictly confidential.
2026-03-20T00:00:00Z

Cyber Security Operations Analyst

Ames, IA
remote
Temporary
0 - 0 USD / Yearly
Position SummaryWe are seeking an experienced Cybersecurity Operations Analyst to support security operations across a highly regulated, enterprise-scale environment. In this role, you will monitor and analyze security events, support incident response activities, and assist with maintaining compliance with internal security policies and external industry standards.You will collaborate with cross-functional teams, security leadership, and third‑party auditors to ensure the organization maintains strong security posture and follows best practices. The ideal candidate is detail‑oriented, analytical, and able to thrive in a dynamic operational environment. Key Responsibilities Monitor security events using SIEM and EDR platforms.Assist with configuration and tuning of SIEM and EDR tools.Participate in an on‑call rotation for after-hours security support.Conduct internal phishing simulations and analyze reported phishing incidents.Support threat modeling efforts by assessing business impact and analyzing vulnerabilities.Assist with internal and external audit activities as required.Participate in the organization’s Cybersecurity Incident Response Team, using established processes to detect, respond to, and recover from security incidents.Stay current on Cybersecurity trends and emerging technologies to provide informed recommendations.Perform Identity & Access Management functions, including approval of RBAC and temporary access escalations.Create and maintain internal security awareness training, including content related to incident response, phishing, and role‑based training requirements. Required Qualifications Bachelor’s degree and 2+ years of Security Operations or SOC experience— OR 3+ years of experience as a SOC Analyst, Incident Responder, or similar role.Understanding of core security controls (malware protection, firewalls, IDS/IPS, proxies, encryption, log management, etc.).Strong analytical and critical thinking skills.Excellent time management, attention to detail, and ability to adapt to changing priorities.Ability to work in a hybrid schedule and travel occasionally within the region. Preferred Skills 2+ years of hands-on experience with SIEM tools such as: QRadar, Splunk, SumoLogic, Kibana, Security Onion, ArcSight, or similar.Experience working with EDR solutions.Familiarity with Atlassian tools (Confluence, Jira).Experience analyzing Threat Intelligence, identifying IOCs, and writing detection rules.Knowledge of Palo Alto Firewalls.Exposure to cloud environments such as AWS or GCP.Experience with security automation platforms (e.g., XSOAR).Scripting or programming experience (Java, Python, C, Ruby, PowerShell, Bash, etc.).Relevant certifications (CC, SSCP, A+, Network+, Security+, GISF, GSEC, or similar).
2026-03-05T00:00:00Z