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5 results for Customer Experience Specialist in West Chicago, IL

Client Relationship Specialist

Chicago, Illinois
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-09-17T00:00:00Z

Customer Service Supervisor

Elk Grove Village, Illinois
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company near Elk Grove Village, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction. 7:30am-4:00pmCompensation: $80k-$100k + 0%-20% of the base salary based on performance3 days in office 2 days WFHMedical, Dental, Vision, 401k15 Days PTO Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Build and maintain strong relationships• Monitor and manage customer credit in collaboration• Supervise customs declarations and clearance processes• Lead and manage the assigned product team• Review sales contracts and purchase orders• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.• Identify and recommend improvements to operational procedures
2026-09-23T00:00:00Z

Customer Service Representative/Receptionist

Rockford, Illinois
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative/Receptionist to support daily customer interactions and front-office coordination in Rockford, Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order-related requests, and keeping administrative tasks organized. In this role, you will communicate with customers by phone, guide them through product options using images, and ensure order and shipping documentation is completed accurately. Responsibilities: • Manage incoming customer calls and messages, providing timely support for questions, order updates, and service needs. • Enter new orders and coordinate changes such as additions, reschedules, or cancellations while maintaining accurate records. • Use vendor portals to submit routing requests and monitor order-related activity. • Arrange replacement material orders, verify quantities and item accuracy, and send confirmations once requests are completed. • Walk customers through available choices by reviewing product images and explaining relevant options clearly. • Prepare and submit required paperwork, including shipping-related documents and service support records. • Perform receptionist and administrative duties that help keep daily office operations organized and responsive.
2026-09-25T00:00:00Z

Customer Service Lead

Des Plaines, Illinois
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Our client is looking for an experienced Customer Service Lead to guide day-to-day service operations and support a high-performing team. This role combines frontline customer support with team leadership, making it ideal for someone who can balance hands-on problem solving with process improvement. The successful candidate will strengthen service standards, build cross-functional partnerships, and help create an organized, responsive customer experience. THIS POSITION IS 100% IN-OFFICESalary: $60,000-$70,000/year (paid hourly)Benefits: Health: BCBC PPO (high deductible) or HMO. HSA with company contribution, no dental, no vision, 401K with contribution, 2 weeks PTO, 7 sick days, standard holidays*ORDER ENTRY INTO A CRM AT A MANUFACTURING COMPANY IS REQUIRED. CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED* Responsibilities:• Support a small customer service team, providing guidance that strengthens performance, consistency, and individual growth.• Contribute directly to daily service activity by responding to customer questions, resolving concerns, and assisting with routine account and order-related needs.• Set team priorities and performance expectations while reinforcing accountability for service levels, quality, and follow-through.• Review workloads, turnaround times, order accuracy, and overall service effectiveness to identify areas needing attention.• Take ownership of complex or escalated customer matters and drive practical resolutions in a timely, effective manner.• Partner with internal groups such as sales, operations, purchasing, and logistics to ensure customer requests are addressed accurately and efficiently.• Maintain complete and reliable customer and order records, ensuring documentation is up to date and aligned with business requirements.• Recognize recurring service challenges, investigate underlying causes, and implement improvements that reduce repeat issues.• Lead onboarding, coaching, and performance feedback efforts for team members while fostering a cooperative and customer-focused environment. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-08-28T00:00:00Z

Spanish Bilingual Customer Service Representative

Chicago, Illinois
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Bilingual Customer Service Representative to support a non-profit organization serving members in Chicago, Illinois. This Long-term Contract position is ideal for someone who brings a calm, service-focused approach to high-volume phone support and enjoys helping people understand policies, required documentation, and next steps. The role requires strong attention to detail, reliable attendance, and confidence working across web-based systems and standard office applications. Responsibilities:• Respond to incoming member calls in a courteous, compassionate, and detail-focused manner while resolving questions efficiently.• Record detailed and accurate notes during each interaction and enter member information into internal systems with a high level of precision.• Explain program guidelines, coverage details, policies, and follow-up actions so members clearly understand what to expect.• Guide callers on documentation requirements and practical steps needed to complete requests or move cases forward.• Process service-related updates and order entry tasks while maintaining data accuracy and timely follow-through.• Use tools such as SharePoint, web-based member platforms, and Microsoft Office applications to manage information and support daily operations.• Handle both inbound and outbound communication as needed to provide updates, clarify information, and complete service requests.• Contribute to additional customer support activities and administrative tasks assigned by leadership in support of team goals.
2026-09-24T00:00:00Z