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14 results for Customer Experience Specialist in West Chester, PA

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
24 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for an experienced Customer Service Representative to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team. Responsibilities:• Engage with prospective customers to understand their goals and recommend services that align with their needs• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests• Enter and manage customer orders accurately using company systems and standard workflows• Maintain complete and up-to-date client information to support service accuracy and ongoing communication• Partner with colleagues across the team to create a consistent and seamless customer journey• Keep current on service offerings, product details, and relevant industry information to support informed conversations• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting
2026-07-30T00:00:00Z

Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed. Responsibilities:• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.• Manage credit and rebill activities with close attention to detail and established procedures.• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.
2026-07-30T00:00:00Z

Customer Service Representative

Center Valley, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Process orders, returns, account updates, and related service requests</li><li>Collaborate with internal teams to address customer needs and improve service delivery</li><li>Educate customers on products, services, and company policies</li><li>Identify opportunities to enhance customer satisfaction and streamline support processes</li></ul>
2026-07-31T00:00:00Z

Call Center Specialist

Wescosville, PA
onsite
Temporary to Hire
18 - 21 USD / Hourly
Robert Half is partnering with a respected local financial organization to hire a Call Center Specialist. This is an excellent opportunity for a customer-focused professional who enjoys helping others, solving problems, and providing exceptional service in a fast-paced environment. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for delivering a positive customer experience. Bilingual candidates are highly encouraged to apply. Responsibilities<ul><li>Answer a high volume of inbound customer calls professionally and efficiently</li><li>Assist customers with account inquiries, payment questions, and general service requests</li><li>Research and resolve customer concerns while ensuring accuracy and compliance</li><li>Document all customer interactions in the company's system</li><li>Provide clear explanations regarding products, services, and account information</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet established quality, productivity, and customer satisfaction goals</li><li>Maintain confidentiality of sensitive customer and financial information</li></ul>
2026-07-31T00:00:00Z

Customer Account Coordinator

Bethlehem, PA
onsite
Temporary / Contract
25 - 27 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Customer Account Coordinator to support client relationships, manage account activity, and ensure a high level of service throughout the customer lifecycle. This role serves as a key point of contact for customers, helping to coordinate requests, resolve issues, maintain accurate records, and collaborate with internal teams to support smooth day-to-day account management. Key Responsibilities:<ul><li>Serve as a primary contact for customer account inquiries and service requests</li><li>Coordinate account setup, updates, order processing, and ongoing account maintenance</li><li>Build and maintain positive relationships with customers through timely, professional communication</li><li>Monitor account activity and ensure information is accurate and up to date in internal systems</li><li>Partner with sales, operations, billing, and customer service teams to address customer needs</li><li>Track open issues, follow up on outstanding items, and help ensure prompt resolution</li><li>Prepare reports, account documentation, and correspondence as needed</li><li>Assist with scheduling meetings, managing account-related deadlines, and supporting special projects</li><li>Identify process improvement opportunities to enhance the customer experience</li><li>Maintain confidentiality and handle sensitive customer information with professionalism</li></ul>
2026-07-27T00:00:00Z

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
A growing organization in the Lehigh Valley is seeking a Call Center Representative to join its customer support team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service over the phone.Unlike traditional call center environments that focus heavily on outbound sales, the majority of calls in this position are inbound, assisting customers with questions, account inquiries, service requests, and issue resolution. Key Responsibilities<ul><li>Answer a high volume of inbound customer calls in a professional and friendly manner</li><li>Assist customers with account information, service inquiries, and general questions</li><li>Research and resolve customer concerns while providing timely follow-up as needed</li><li>Accurately document interactions and update customer records within company systems</li><li>Escalate complex issues to the appropriate departments when necessary</li><li>Maintain a positive customer experience with every interaction</li><li>Meet established quality, productivity, and attendance expectations</li></ul>
2026-07-23T00:00:00Z

Account Specialist

Lancaster, PA
onsite
Temporary to Hire
20 - 25 USD / Hourly
We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery. Responsibilities: • Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication. • Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion. • Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned. • Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach. • Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions. • Maintain organized and up-to-date account documentation, including order activity, communications, and status updates. • Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service.
2026-07-29T00:00:00Z

Order Entry Specialist

Bethlehem, PA
onsite
Temporary / Contract
23 - 26 USD / Hourly
Robert Half is seeking a detail-oriented Order Entry Specialist to support daily order processing and help ensure a smooth customer experience. This role is responsible for accurately entering customer orders, reviewing order details, coordinating with internal teams, and helping resolve discrepancies in a timely manner. Key Responsibilities<ul><li>Enter customer orders into internal systems accurately and efficiently. </li><li>Review orders for completeness, pricing, product details, and shipping information.</li><li>Verify order data and resolve discrepancies with customers, sales teams, or internal departments. </li><li>Maintain accurate records of orders, updates, cancellations, and returns. </li><li>Coordinate with shipping, warehouse, customer service, and sales teams to support order fulfillment. </li><li>Respond to order-related inquiries and provide timely status updates. </li><li>Assist with documentation, reporting, and other administrative tasks as needed. </li></ul>
2026-07-20T00:00:00Z

Patient Service Representative

Blue Bell, PA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support patients and care teams through responsive, accurate service in a fast-paced healthcare environment. This is a contract position based in the Greater Philadelphia Region with remote work available after the initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings prior experience in appointment coordination, comfort working within a medical setting, and confidence using Epic to manage patient-related tasks. Here’s how you’ll contribute each day: • Coordinate patient appointments and adjust schedules as needed while maintaining accuracy and efficiency.• Respond to incoming patient inquiries with professionalism, providing clear information and timely follow-up.• Use Epic and related systems to update records, review appointment details, and document interactions.• Verify key patient information and help ensure administrative data is complete and current.• Support clinical offices or hospital-based teams by handling service requests in alignment with healthcare workflows.• Manage assigned shifts with flexibility, including weekday schedules and occasional weekend coverage.• Attend initial on-site orientation and complete equipment pickup before transitioning to remote work.• Escalate complex patient concerns or scheduling issues to the appropriate team members when needed.
2026-07-29T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Patient Service Rep Needed! Robert Half is partnering with a respected healthcare organization to identify a Patient Service Representative for a busy primary care practice in Plumsteadville, PA. This position serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience through appointment scheduling, front desk operations, registration, insurance verification, and patient support. The ideal candidate will have strong customer service skills, previous medical office experience, and the ability to thrive in a fast-paced healthcare environment. Experience with Epic/EPIC is highly preferred. Key Responsibilities Patient Registration & Scheduling Answer incoming patient calls and respond to inquiries professionally and efficiently Schedule, reschedule, and cancel patient appointments while maintaining accuracy Register patients and update demographic and insurance information in the electronic medical record (EMR) Manage patient check-in and check-out processes Collect copayments and required patient documentation, including insurance cards, referrals, and signatures Communicate appointment delays and patient flow updates to patients and clinical staff Insurance & Administrative Support Verify insurance eligibility, benefits, and patient demographics Obtain referrals, authorizations, and coordinate benefits as needed Maintain accurate patient records and documentation Support daily administrative functions to ensure efficient office operations Customer Service Deliver an exceptional patient experience through professional and compassionate interactions Anticipate patient needs and resolve concerns promptly Build positive relationships with patients, visitors, providers, and office staff Compliance & Confidentiality Adhere to HIPAA guidelines and organizational policies Maintain patient confidentiality and privacy at all times Ensure compliance with federal, state, and healthcare regulatory requirements Qualifications 1+ years of medical office, patient access, patient registration, medical receptionist, or healthcare customer service experience preferred Experience scheduling patient appointments in a healthcare setting Insurance verification and authorization experience strongly preferred Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask and work effectively in a fast-paced environment EPIC experience highly preferred High school diploma or equivalent required Schedule Typical weekly schedule includes: One late shift per week: 12:00 PM - 8:30 PM Three daytime shifts between 7:45 AM - 5:30 PM Rotating Saturday coverage every fourth week (8:00 AM - 12:00 PM) Schedules are released approximately two weeks in advance Example schedule: Monday: 7:45 AM - 4:15 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 12:00 PM - 8:30 PM Thursday: 9:00 AM - 5:30 PM Friday: 7:45 AM - 4:15 PM Training Four-day EPIC training program (Tuesday-Friday, 9:00 AM - 5:00 PM) Successful completion of EPIC assessment required HIPAA compliance training provided For immediate consideration please call the Bucks County office of Robert Half at 215-244-1551. Thank you!
2026-07-29T00:00:00Z

Digital Marketing Specialist

Philadelphia, PA
onsite
Permanent / Full Time
70000 - 110000 USD / Yearly
We are looking for a Digital Marketing Specialist to help accelerate customer acquisition for a fast-growing consumer eCommerce brand in Philadelphia, Pennsylvania. This role blends performance marketing, creative development, and analytics, making it a strong fit for someone who enjoys turning insights into campaigns that drive measurable growth. You will work across paid social channels, evaluate results closely, and partner with cross-functional teams to improve conversion outcomes and expand testing opportunities. Responsibilities: • Develop paid social campaign concepts, prepare clear creative direction, and guide structured experimentation designed to improve acquisition results. • Translate campaign data, audience behavior, and market signals into practical recommendations for messaging, creative formats, and targeting strategies. • Manage and refine paid media initiatives across platforms such as Meta, TikTok, Pinterest, and Reddit to improve efficiency and return on investment. • Review performance trends regularly, make informed optimizations, and adjust budgets, audiences, and creative approaches based on results. • Partner with internal stakeholders and external collaborators to produce and improve static, video, and user-generated assets that support growth goals. • Create reporting dashboards and recurring summaries that highlight channel performance, customer acquisition trends, and emerging opportunities. • Conduct deeper analysis on audience segments, creative themes, and conversion performance to identify scalable marketing opportunities. • Apply attribution methods and testing frameworks to evaluate incrementality and support better media and creative decision-making. • Work closely with growth, digital, and eCommerce teams to align campaign strategy with website experience and conversion objectives.
2026-07-23T00:00:00Z

Credit Collections Specialist

Morgantown, PA
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented. Responsibilities:• Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.• Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.• Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.• Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.• Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.• Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.• Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.• Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.• Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.
2026-07-30T00:00:00Z

Digital Content Specialist

Philadelphia, PA
remote
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Digital Content Specialist to support digital communications and visual content delivery for teams in Pennsylvania. This Long-term Contract position focuses on keeping app-based information current, producing high-quality creative materials, and coordinating digital display content with external partners. The ideal candidate brings strong design judgment, content management experience, and the ability to handle recurring updates with accuracy and consistency. Responsibilities: • Publish event announcements from internal communication sources to the mobile app in a timely and accurate manner. • Update app-based dining information by transferring cafeteria menu content and confirming it is presented clearly for end users. • Edit, crop, and optimize images to meet quality and formatting standards across digital channels. • Design visually engaging flyers and promotional materials using Canva for internal and audience-facing communications. • Coordinate with an external vendor to schedule and display slide content on TV screens and other digital signage. • Maintain organized content workflows to ensure routine updates are completed on schedule and aligned with brand standards. • Review digital materials for visual consistency, accuracy, and usability before publication. • Support web and content management activities by preparing assets for app, screen, and communication platform use.
2026-07-28T00:00:00Z