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2 results for Desktop Support Analyst in Waukesha, WI

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-06-29T00:00:00Z

Help Desk Analyst I

Milwaukee, WI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion. Responsibilities: • Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner. • Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments. • Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs. • Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues. • Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity. • Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities. • Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service. • Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.
2026-06-22T00:00:00Z