We are looking for a skilled Revenue Manager to oversee and optimize billing operations within a dynamic healthcare environment. This role requires someone with strong attention to detail who can manage accounts receivable, ensure compliance with revenue recognition standards, and provide support to billing staff. The ideal candidate will have expertise in healthcare revenue cycles and a solid understanding of financial processes.<br><br>Responsibilities:<br>• Supervise day-to-day billing activities, ensuring accurate and timely processing of all transactions.<br>• Act as a resource for staff inquiries regarding billing procedures and address operational challenges.<br>• Oversee the electronic billing setup and implement necessary changes to improve efficiency.<br>• Conduct month-end reviews of accounts receivable balances and prepare related financial reports.<br>• Manage the entry and verification of resident charges into the billing system, ensuring accuracy.<br>• Analyze resident accounts and initiate adjustments or credits where necessary.<br>• Assist families in establishing and maintaining benefits through Wisconsin Medical Assistance, Medicare, and insurance providers.<br>• Lead and mentor select billing staff to enhance team performance and productivity.<br>• Ensure compliance with revenue recognition standards, including ASC 606.<br>• Collaborate with healthcare teams to optimize the revenue cycle and improve financial outcomes.
Key Responsibilities:<br>• Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.<br>• Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.<br>• Implement and support cloud services such as Azure, M365, and SharePoint.<br>• Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).<br>• Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.<br>• Conduct proactive maintenance and infrastructure health checks.<br>• Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).<br>• Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.<br>• Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.<br>________________________________________<br>Required Qualifications:<br>• 4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment.<br>• Strong technical proficiency in:<br>o Windows Server/Desktop (2019+)<br>o Microsoft 365, Azure, SharePoint<br>o Firewalls, VLANs, VPNs, switching (Meraki/Cisco)<br>o Backup and DR platforms (Veeam, Datto, ArcServe)<br>o Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)<br>• Hands-on experience with virtualization (VMware, Hyper-V).<br>• Expert understanding of ITSM/ITIL processes and methodology and incident/change management.<br>• Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.<br>• Excellent documentation, time management, and client communication skills.<br>• Deep curiosity that leads to positive business outcomes for both clients and SSR.<br>• Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!<br>________________________________________<br>Preferred Qualifications:<br>• IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.<br>• ITIL/ITSM certification.<br>• Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).<br>• Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
<p>We are looking for a skilled Systems Engineer II to join our team in Germantown, Wisconsin. In this role, you will contribute to the development, maintenance, and optimization of IT systems, ensuring they operate efficiently and securely. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to support organizational objectives. This role requires candidates to be onsite (hybrid) - local candidates are preferred. Also, no third-party candidates will be considered. </p><p><br></p><p>Responsibilities:</p><p>• Configure and maintain Active Directory environments to ensure optimal performance and security.</p><p>• Administer and troubleshoot Microsoft Windows Server systems to support business operations.</p><p>• Manage Azure Active Directory to facilitate seamless integration with cloud-based services.</p><p>• Oversee Citrix technologies to provide efficient virtual desktop and application solutions.</p><p>• Perform updates and maintenance tasks on Microsoft Exchange to ensure reliable email communication.</p><p>• Monitor system performance and implement improvements to enhance reliability and scalability.</p><p>• Collaborate with cross-functional teams to design and implement IT solutions.</p><p>• Develop and maintain documentation for system configurations and procedures.</p><p>• Identify and resolve technical issues promptly to minimize downtime.</p><p>• Stay informed about emerging technologies and recommend enhancements to current systems.</p>
