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2 results for Senior Business Systems Analyst in Waterloo, IA

Product Owner, 3 Senior

Cedar Rapids, IA
remote
Temporary / Contract
- USD / Hourly
We are looking for an experienced Product Owner to join a fast-moving Agile environment supporting operational workflow initiatives in Cedar Rapids, Iowa. This Long-term Contract position requires someone who can manage competing priorities, maintain visibility across interdependent work, and communicate risks and decisions clearly to stakeholders and leadership. The role is well suited for someone who is detail oriented and brings strong backlog management expertise, sharp organizational skills, and the ability to support both product ownership and business analysis activities within operations-focused teams. Responsibilities: • Drive product ownership activities for an Agile team by shaping priorities, clarifying scope, and keeping work aligned with business objectives. • Create and maintain user stories, acceptance criteria, and backlog items to ensure development teams have clear and actionable requirements. • Lead backlog refinement sessions and contribute actively to sprint planning, standups, reviews, and other Agile ceremonies. • Monitor dependencies, surface emerging risks early, and escalate concerns to leadership to help keep delivery on track. • Partner with operational stakeholders to gather, analyze, and document business needs tied to process improvements and workflow changes. • Support workflow-related initiatives involving Appian and related operational tools, including efforts connected to changes in existing operating platforms. • Coordinate across cross-functional teams to translate business priorities into deliverable product increments with measurable value. • Maintain organized documentation and communication channels using tools such as JIRA and other collaboration platforms. • Provide insight into life insurance or annuity operations workflows to help ensure solutions reflect real business processes and user needs.
2026-05-15T13:53:46Z

Software Support Analyst - PERM FTE

Cedar Rapids, IA
onsite
Permanent / Full Time
45000.00 - 55000.00 USD / Yearly
Software Support Analyst (PERM DIRECT HIRE) Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY ! WHY APPLY?We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K What You’ll Do!:• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications• Troubleshoot and resolve software, system, and user issues in a service desk environment• Support clients through remote connections and direct user interaction• Analyze client data files & troubleshoot• Assist users with Windows-based software and Microsoft Office applications, particularly Excel• Support software connected to paper scanning devices and related workflows• Document issues, resolutions, and support activity through ticketing systems• Collaborate with peers on the service desk and escalate issues when neededSupport Environment• 90% external client support• 10% internal support• Service desk structure includes Tier 1, Tier 2, and Tier 3What We’re Looking For• Experience in application support, technical support, or service desk support• Background supporting proprietary software or third-party software applications• Strong knowledge of:o Windows operating systemso SQL Servero Microsoft Office, esp. Excel• Ability to review and interpret client data files for troubleshooting• Strong communication skills & a customer-service mindsetNice to Have• Experience supporting document imaging, scanning software, or hardware-integrated applicationWhy Join UsThis is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.
2026-05-03T21:23:38Z