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3 results for Medical Customer Service Rep in Waterbury, CT

Customer Service Representative

Westbrook, CT
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
osition OverviewWe are seeking a professional, customer-focused Customer Service Representative to join our team. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate is a strong communicator, organized, and committed to delivering excellent service.Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, chat, or in person</li><li>Resolve customer concerns in a timely, courteous, and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions and maintain accurate records in internal systems</li><li>Escalate complex issues to the appropriate department as needed</li><li>Follow up with customers to confirm issue resolution and satisfaction</li><li>Support team goals related to response time, quality, and customer satisfaction</li></ul>Qualifications<ul><li>Prior customer service, call center, or administrative support experience preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Proficiency with Microsoft Office and customer relationship management systems</li><li>Strong attention to detail and organizational skills</li></ul>Preferred Qualifications<ul><li>Experience working in a high-volume customer support environment</li><li>Bilingual skills are a plus</li><li>Familiarity with CRM platforms and order entry systems</li></ul>
2026-06-23T00:00:00Z

Customer Service Representative

Collinsville, CT
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Provide prompt, professional support to customers via phone, email, and other communication channels</li><li>Respond to inquiries related to orders, products, account information, and service issues</li><li>Resolve customer concerns efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Process orders, track shipments, and coordinate with internal departments as needed</li><li>Maintain detailed records of customer interactions and follow-up activities</li><li>Support general administrative and customer service functions as assigned</li></ul>
2026-06-19T00:00:00Z

Patient Financial Access Facilitator

New Haven, CT
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Patient Financial Access Facilitator to support front-end patient access operations for a healthcare organization in New Haven, Connecticut. This Long-term Contract position focuses on delivering a smooth registration and scheduling experience while maintaining accurate demographic, insurance, and financial records for each visit. The ideal candidate is comfortable working in a fast-paced clinical setting, communicates clearly with patients and care teams, and applies payer and compliance guidelines to help ensure timely service and clean billing outcomes. Responsibilities: • Manage patient check-in and check-out activities by entering, reviewing, and updating demographic, coverage, and account details with a high level of accuracy. • Schedule and adjust appointments based on provider availability, visit type, timing requirements, and patient needs while coordinating closely with clinical staff. • Confirm patient identity and follow established safety and fraud-prevention procedures to protect patients and maintain compliance standards. • Verify insurance eligibility, enter coverage information correctly, and support billing readiness by securing complete and accurate financial data. • Collect co-pays, outstanding balances, and required documentation, including signatures and authorizations, in line with departmental policies. • Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to help ensure an inclusive registration experience. • Monitor wait lists, recalls, and open appointment slots to improve scheduling efficiency and help maximize clinic utilization. • Document visit-related details thoroughly in the appropriate systems and maintain organized records that support operational and reimbursement requirements.
2026-06-16T00:00:00Z