We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.<br><br>Responsibilities:<br>• Install, configure, and maintain computer hardware and software across the organization.<br>• Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.<br>• Document resolutions and maintain detailed records to support knowledge sharing and process improvement.<br>• Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.<br>• Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.<br>• Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.<br>• Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.<br>• Adhere to and update organizational policies to align with best practices and compliance standards.<br>• Engage in skill development by attending conferences, webinars, and networking with peers.<br>• Participate in campus activities and events to support the broader mission of the organization.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a highly skilled Systems Analyst to join our team in Stamford, Connecticut. This long-term contract position offers an excellent opportunity to leverage your expertise in system analysis, Active Directory, and compliance within an enterprise environment. The ideal candidate will bring a strong understanding of federal regulations and technical proficiency to help drive solutions and improve processes.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with organizational goals.<br>• Manage and maintain Active Directory systems, ensuring security and functionality.<br>• Collaborate with stakeholders to design and implement technical solutions.<br>• Perform detailed system analysis to identify areas for improvement and optimization.<br>• Ensure compliance with federal regulations and organizational policies.<br>• Utilize SIEM tools to monitor and enhance system security.<br>• Work with Microsoft SQL Server to support database-related tasks and processes.<br>• Provide technical expertise and troubleshooting support for IBM systems.<br>• Create clear and comprehensive documentation for systems and processes.<br>• Coordinate with cross-functional teams to support project delivery and system integration.
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
<p>We are looking for a skilled Billing Analyst to join our team! This role offers an exciting opportunity to contribute to the successful management of billing processes and ensure accuracy in financial operations. The ideal candidate will possess strong analytical skills and a detail-oriented mindset to support the transition to a new billing system. Great growth opportunity beyond with a fast growing, reputable company!</p><p><br></p><p>Responsibilities:</p><p>• Review and analyze customer contracts to accurately input billing specifications into the new system.</p><p>• Investigate and resolve discrepancies in returned invoices by identifying their root causes and implementing corrective measures.</p><p>• Collaborate with team members to address issues and enhance billing efficiency.</p><p><br></p>
<p>We are looking for an experienced Manager of Network Technology to lead and oversee the development, installation, and optimization of systems within our organization. Based in New Haven County, Connecticut, this role requires a strong background in technology management and a deep understanding of industry-specific network solutions. The ideal candidate will ensure seamless integration and functionality of systems while fostering collaboration across departments.</p><p><br></p><p>Responsibilities:</p><p>• Manage the implementation and maintenance of network systems to ensure optimal performance and reliability.</p><p>• Oversee the installation and integration of advanced technologies, including radiology systems and durable medical equipment.</p><p>• Coordinate with internal teams to address technical challenges and streamline operations.</p><p>• Configure and maintain network enterprise environment consisting of FortiGate, firewalls, Aruba Wi-Fi, and Meraki access points.</p><p>• Develop and negotiate contracts related to technology procurement and vendor services.</p><p>• Provide guidance and support to technical staff, encouraging growth and development.</p><p>• Monitor system functionality and initiate improvements to enhance operational efficiency.</p><p>• Collaborate with stakeholders to identify and implement innovative solutions for business needs.</p><p>• Manage budgets and resource allocation to support technology-driven projects.</p><p>• Prepare detailed reports on network operations and system performance for executive review.</p>
