Add your latest resume to match with open positions.

11 results for Product Support Specialist in Washington, DC

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Sales Support

Bethesda, MD
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Gaithersburg, MD
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our team is seeking a detail-oriented Sales Support Specialist to provide essential administrative and operational support to our sales department. This position is critical in ensuring the efficiency of our sales processes and an excellent client experience. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Hyattsville, MD
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our company is seeking a detail-oriented Sales Support Specialist to join our dynamic sales team. This role is responsible for assisting account managers and sales executives in driving revenue growth by streamlining processes, managing customer inquiries, and supporting sales operations. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities: • Prepare sales reports, proposals, and presentations. • Maintain CRM databases and update client information. • Process sales orders and ensure accuracy in documentation. • Coordinate communication between sales, marketing, and operations teams. • Assist with client follow-ups and post-sale support.
2026-04-01T00:00:00Z

Sales Support

Rockville, MD
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our company is seeking a detail-oriented and proactive Sales Support Specialist to join our growing team. This role will play a vital part in supporting the sales department and ensuring a seamless client experience from prospecting through post-sale. This position requires organizational skills, attention to detail, and a customer-focused attitude. Responsibilities:• Prepare sales reports, proposals, and presentations.• Maintain CRM databases and update client information.• Process sales orders and ensure accuracy in documentation.• Coordinate communication between sales, marketing, and operations teams.• Assist with client follow-ups and post-sale support
2026-04-01T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T00:00:00Z

Order Management Specialist

Herndon, VA
remote
Temporary / Contract
34 - 37 USD / Hourly
We are looking for a detail-oriented Order Management Specialist to join a contract assignment supporting order management activities for a three-month engagement. This is a FULLY REMOTE opportuntity and will focus on ensuring customer orders move accurately from quote review through final delivery confirmation. The ideal candidate brings prior experience in post-sales support and order processing, with the ability to manage approvals, maintain compliance, and coordinate efficiently across internal teams. Prior experience with Salesforce is required. Responsibilities:<ul><li>Review incoming Purchase Orders for accurate alignment with Quote information (Subscription Term, Products, Prices, Quantities), correct buying/selling entities (End User/Reseller/Distributor/Systems Integrator), EXIM requirements, DPAS ratings, etc.</li><li>Manual Order and Order Product creation in SFDC</li><li>Cross-functional handoff (communication, data entry) to Fulfillment teams and follow-up to update SFDC fields once fulfilled</li><li>Assess non-standard scenarios and manage internal Approvals based on Quote/PO attributes</li><li>Document and potentially send Proof of Delivery to Customers</li></ul>
2026-04-22T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary / Contract
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z