24 Results for Operations Specialist Jobs in Washington, DC

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Accounts Payable Specialist

Bethesda, MD
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for an Accounts Payable Specialist to join a waste and environmental services organization in Bethesda, Maryland. This contract opportunity is ideal for someone who brings strong full-cycle accounts payable experience and enjoys working in a structured, on-site setting. The person in this role will help keep vendor payments accurate, timely, and well-documented while supporting daily accounting operations. Responsibilities: • Manage the full accounts payable cycle, from receiving invoices through final payment processing and record maintenance. • Review invoices for accuracy, assign proper general ledger coding, and ensure expenses are entered in the correct accounts. • Process vendor payments through ACH and check runs while following internal controls and established deadlines. • Reconcile payable records, research discrepancies, and work with internal teams or vendors to resolve outstanding issues. • Maintain accurate documentation for approvals, payment activity, and vendor account updates within the accounting system. • Use Lawson to enter, track, and monitor accounts payable transactions and related financial data. • Support audit readiness by organizing payment records and ensuring transactions are properly documented and easy to retrieve.
2026-09-25T15:18:48Z

Payroll Specialist

Baltimore, MD
onsite
Temporary / Contract
33.29 - 36.04 USD / Hourly
We are looking for a Payroll Specialist to support payroll operations in Baltimore, Maryland. This Long-term Contract position combines hands-on payroll processing with training, guidance, and employee relations support, making it ideal for someone who can balance accuracy, communication, and service. Responsibilities:• Manage payroll activities from start to finish, including accurate bi-weekly processing.• Design and update instructional materials for payroll and timekeeping education, including orientation sessions, leadership meetings, and group learning events.• Assist the employee relations function by preparing and distributing documentation connected to leave administration, accommodation matters, and employment separations.• Maintain and revise HR reference materials and agency manuals stored in shared digital files to ensure information remains current and accessible.• Contribute to tracking and reporting activities by helping complete performance indicator documentation and related administrative records.• Partner with internal teams to address payroll questions, resolve timekeeping issues, and provide general operational support as needed.
2026-09-30T14:04:44Z

Accounting Specialist

Brentwood, MD
onsite
Permanent / Full Time
65000.00 - 80000.00 USD / Yearly
We are looking for an Accounting Specialist to support day-to-day financial operations for a growing team in Hyattsville, Maryland. This role focuses on maintaining accurate records, processing transactions efficiently, and helping ensure timely payment and billing activity. The ideal candidate brings strong attention to detail, hands-on accounting support experience, and confidence working with QuickBooks in a fast-paced environment. Responsibilities:• Process vendor bills and employee reimbursement requests with accuracy and timely follow-through• Prepare and issue customer invoices while monitoring account activity to support prompt collections• Record financial transactions and maintain organized accounting data for reporting and audit readiness• Reconcile accounts, investigate discrepancies, and resolve payment or billing issues efficiently• Enter high volumes of financial information into accounting systems while preserving data accuracy• Use QuickBooks to update records, track transactions, and assist with routine bookkeeping functions• Communicate with internal teams, vendors, and customers regarding invoice status, payments, and account questions All interested candidates in the Staff Accountant opportunity and other full-time opportunities in Accounting Specialist please send your resume to Justin Decker via LinkedIn.
2026-09-11T18:23:44Z

Senior Billing Specialist

Washington, DC
onsite
Permanent / Full Time
100000.00 - 115000.00 USD / Yearly
We are looking for an experienced Senior Billing Specialist to support accurate and timely invoicing operations for a growing law firm in Washington, District of Columbia. This role is ideal for someone who can manage complex billing activity, maintain strong follow-through on collections, and ensure billing records are complete and dependable. The successful candidate will bring strong attention to detail, confidence working with electronic billing platforms, and the ability to partner effectively with internal teams to resolve billing issues. Responsibilities:• Prepare, review, and finalize client invoices to ensure charges are accurate, complete, and submitted within required deadlines.• Monitor outstanding balances, follow up on past-due accounts, and support collection efforts through clear and timely communication.• Generate and distribute billing statements while verifying that supporting details align with client guidelines and internal records.• Maintain billing data within computerized billing platforms and update account information to support consistent and reliable reporting.• Process electronic billing submissions and address rejections, edits, or resubmission needs to keep invoices moving efficiently.• Work with attorneys and internal stakeholders to resolve billing discrepancies, clarify charge details, and respond to client inquiries.• Use Aderant and other billing software to manage day-to-day billing activities, track status updates, and support month-end processes. All interested candidates in this Senior Billing Specialist role and permanent opportunities across the D.C. area send your resume to Justin Decker via LinkedIn.
2026-09-18T12:38:41Z

Payroll Specialist

Mclean, VA
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
Part-Time Payroll Specialist - Tysons Corner, VA$29-$36/HR Our client is a growing real estate company in Tysons Corner, VA and is seeking a Part-Time Payroll Specialist to manage the semi-monthly payroll process for approximately 300 employees. This role is responsible for ensuring accurate and timely payroll processing, maintaining payroll records, reconciling payroll-related accounts, and supporting employee payroll inquiries. The ideal candidate will have hands-on payroll experience, strong attention to detail, and experience with manual payroll data entry. <ul><li>Process semi-monthly payroll for approximately 300 employees, ensuring accuracy and timeliness.</li><li>Review, verify, and manually enter payroll data including hours worked, pay adjustments, bonuses, commissions, and other compensation changes.</li><li>Audit timesheets, payroll registers, and payroll reports for accuracy prior to processing.</li><li>Maintain employee payroll records, deductions, garnishments, direct deposit information, and tax withholding elections.</li><li>Respond to employee and management inquiries regarding payroll, tax withholdings, earnings statements, and payroll discrepancies.</li><li>Support quarterly and annual payroll tax reconciliations and assist with required payroll reporting.</li><li>Ensure compliance with federal, state, and local payroll regulations.</li><li>Assist with year-end payroll activities including W-2 processing and audits.</li><li>Support benefit and retirement plan audits, including 401(k) and workers' compensation reporting.</li><li>Generate payroll-related reports for management and other internal stakeholders.</li><li>Maintain confidentiality of employee payroll and compensation information.</li></ul>
2026-09-22T20:48:45Z

Accounts Payable Specialist

Bethesda, MD
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
A well-established commercial real estate company in the Washington, DC area is seeking an experienced Accounts Payable Specialist to join its corporate accounting team. This position will be responsible for managing the day-to-day accounts payable process across a portfolio of commercial real estate properties and related business operations. The ideal candidate will have strong hands-on AP experience, excellent attention to detail, and the ability to manage a high volume of invoices and payments in a fast-paced environment. Experience within commercial or multifamily real estate is strongly preferred. Key Responsibilities<ul><li>Manage the day-to-day processing of accounts payable invoices and payments</li><li>Review, code, and process vendor invoices and employee expense reports, ensuring proper documentation, approvals, and purchase order matching</li><li>Process invoices through an automated AP system and accounting/ERP software</li><li>Prepare invoice and payment batches and ensure payments are processed accurately and on schedule</li><li>Process real estate tax payments and maintain accurate supporting documentation</li><li>Assist with month-end AP close and bank reconciliations</li><li>Respond to internal and external vendor inquiries and resolve invoice and payment discrepancies</li><li>Set up new vendors and maintain vendor records, including W-9s and required insurance documentation</li><li>Manage incoming invoices and correspondence, including scanning and routing invoices for processing</li><li>Maintain organized AP records, payment documentation, and files</li><li>Assist with year-end 1099 reconciliations and filings</li><li>Support other accounting and administrative projects as needed</li></ul>
2026-09-29T15:58:47Z

Accounting Specialist

Reston, VA
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for an Accounting Specialist to join a defense software organization in Reston, Virginia. This role supports core accounting operations by managing close activities, analyzing financial results, and helping maintain accurate reporting across the business. The position works closely with finance partners and operating teams to address accounting matters, strengthen controls, and improve the efficiency of recurring processes. Responsibilities: • Manage designated portions of the month-end, quarter-end, and year-end close by preparing entries, reconciling accounts, and assembling analysis to support reported balances. • Evaluate changes in balance sheet and income statement activity, identify underlying business drivers, and communicate findings in a clear and organized manner. • Build working knowledge of assigned accounting cycles, including related operational workflows, financial risks, and key control points. • Interpret and apply relevant U.S. accounting guidance for standard and more complex transactions, documenting conclusions where needed. • Collaborate with FP& A, Tax, Treasury, Financial Reporting, and business stakeholders to resolve accounting questions and support ongoing financial operations. • Assist with the preparation of financial statements, management reports, audit schedules, and materials requested by internal and external reviewers. • Contribute to internal control compliance efforts through documentation updates, testing support, remediation follow-up, and identification of control weaknesses or errors. • Recommend and support process enhancements that improve accuracy, shorten close timelines, and increase efficiency across accounting activities. • Maintain accounting policies, procedural documentation, and reference materials while serving as a knowledgeable resource for team members and cross-functional partners. • Participate in special assignments and other accounting initiatives while ensuring deliverables are completed accurately and on schedule with limited supervision.
2026-09-24T19:23:46Z

Accounts Payable Specialist

Washington, DC
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for an Accounts Payable Specialist to support day-to-day payables operations for a team in Washington, District of Columbia. This Long-term Contract position is ideal for someone who brings strong invoice processing experience, sound judgment, and a careful approach to financial accuracy. The person in this role will help maintain timely payments, organize expense activity, and contribute to efficient accounting workflows in a fast-paced office environment. Responsibilities: • Review incoming invoices, assign accurate coding, and prepare them for entry and payment processing. • Handle accounts payable transactions from receipt through completion while maintaining organized and auditable records. • Process ACH payments and other disbursements in accordance with established timelines and approval procedures. • Examine employee expense submissions for completeness, policy alignment, and proper documentation before reimbursement. • Enter and update vendor and invoice information within Sage Intacct with close attention to detail. • Reconcile payment activity and resolve discrepancies by coordinating with internal stakeholders and external vendors. • Support ongoing improvements to payable operations, including tasks tied to accounting tools or workflow updates when needed.
2026-09-30T18:38:49Z

Accounts Payable /Accounts Receivables Specialist

Bethesda, MD
onsite
Permanent / Full Time
55000.00 - 66000.00 USD / Yearly
We are looking for an Accounts Payable / Accounts Receivable Specialist to join a respected services organization in Bethesda, Maryland. This position supports daily accounting operations with a focus on payables, receivables, billing support, and financial record accuracy. The role offers the opportunity to contribute to a collaborative finance team while building a strong foundation for long-term career growth. Responsibilities:• Manage vendor invoices, employee reimbursements, and payment processing in a timely and accurate manner.• Prepare client invoices, record incoming payments, and help maintain current and organized billing records.• Provide day-to-day support to the accounting team and assist with accounts receivable activities and client billing coordination.• Help administer year-end vendor reporting, including 1099 preparation, while maintaining positive vendor communication.• Reconcile credit card activity and other account balances to ensure financial records remain complete and accurate.• Maintain and update vendor profiles and accounting data within internal systems.• Serve as a point of coordination between administrative staff and accounting to help resolve payment and documentation questions. All interested candidates in this Accounts Payable /Accounts Receivables Specialist opportunity and other fulltime opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.
2026-10-02T13:43:47Z

Payroll Specialist

Silver Spring, MD
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Payroll Specialist to support payroll operations in Silver Spring, Maryland through a Contract assignment. This position will independently manage end-to-end payroll activities for a workforce of approximately 150 employees, including both hourly and salaried team members. The role requires strong attention to detail, sound judgment, and a commitment to accurate, timely, and compliant payroll processing on a bi-weekly schedule. Responsibilities: • Administer complete payroll processing for approximately 150 employees, ensuring each bi-weekly cycle is completed accurately and on schedule. • Review time records for hourly staff, including overtime and scheduled hours, to confirm pay calculations align with approved data. • Maintain payroll records and supporting documentation to meet internal standards and regulatory requirements. • Resolve payroll discrepancies by researching issues, validating data, and coordinating with appropriate stakeholders when needed. • Process payroll for both exempt and non-exempt employees while applying relevant wage, tax, and deduction rules. • Support compliance with multi-state payroll requirements and help ensure payroll practices follow applicable laws and company policies. • Work within payroll platforms such as Paychex and contribute to payroll-related system updates or transition activities as assigned. • Prepare payroll reports and summaries to support auditing, reconciliation, and management review.
2026-09-29T14:53:44Z

Web Content Specialist

Washington, DC
onsite
Temporary to Hire
35.63 - 41.25 USD / Hourly
We are looking for a Web Content Specialist to support digital publishing and website content operations for a team based in Washington, District of Columbia. This contract opportunity with permanent potential is ideal for someone with strong experience managing web updates, maintaining content accuracy, and working confidently within WordPress and other CMS environments. The person in this role will help ensure online content is organized, user-friendly, and aligned with brand and communication standards. Responsibilities: • Publish, update, and maintain website content within WordPress and other content management systems. • Review web pages for accuracy, consistency, formatting, and functionality before and after publishing. • Organize digital content to improve usability, readability, and overall site experience. • Partner with internal stakeholders to gather content updates and implement changes in a timely manner. • Monitor existing pages and make revisions to keep information current and relevant. • Apply established web content standards, editorial guidelines, and brand requirements across site updates. • Troubleshoot routine content display or formatting issues within the CMS environment. • Support content-related administrative tasks, including page maintenance and documentation of updates.
2026-09-22T13:08:42Z

Medical Payment Poster Specialist

Baltimore, MD
remote
Temporary / Contract
23.88 - 27.00 USD / Hourly
We are seeking a detail-oriented Medical Payment Poster Specialist to support revenue cycle operations in a fast-paced healthcare setting. This contract role is expected to last approximately 4 months and will focus on accurate payment posting, account reconciliation, and timely resolution of discrepancies. The ideal candidate will have hands-on experience in medical billing and payment posting, along with the ability to manage competing priorities effectively.Responsibilities:<ul><li>Retrieve electronic and manual remittance documents daily to support timely deposit processing and payment application.</li><li>Accurately post insurance, paper check, lockbox, and credit card payments to patient accounts.</li><li>Research unapplied cash, credit balances, and overpayments to ensure proper resolution and account assignment.</li><li>Post complex remittance activity, including zero-pay, negative balance, and forward balance transactions.</li><li>Reconcile daily and monthly payment activity against reports and deposits, identifying and correcting discrepancies as needed.</li><li>Route balances appropriately to secondary or tertiary payers, or to self-pay status, based on account activity and coverage information.</li><li>Assign denial codes and account indicators to support follow-up, reporting, and payment accuracy.</li><li>Work closely with leadership and finance teams to resolve paid-not-posted items, unapplied remittances, and ledger discrepancies.</li><li>Support departmental productivity goals and assist with special payment posting projects as needed.</li></ul>
2026-09-28T12:13:44Z

Sales Support Specialist

Rosedale, MD
onsite
Temporary to Hire
20.90 - 27.00 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-03T19:43:57Z

Accounts Payable Specialist

Baltimore, MD
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for an Accounts Payable Specialist to join a non-profit organization in Baltimore, Maryland in a contract capacity with the potential for a long-term opportunity. This role is ideal for a detail-oriented accounting specialist who can manage invoice processing, vendor payments, and expense reimbursements with accuracy and consistency. The position supports day-to-day payables operations while partnering with internal teams to maintain strong purchasing controls, organized records, and timely month-end activities. Responsibilities: • Manage end-to-end accounts payable activities, including reviewing invoices for accuracy, matching documentation, and entering vouchers in alignment with purchasing guidelines. • Prepare and process weekly payment runs, including checks and ACH transactions, while ensuring disbursements are completed accurately and on schedule. • Monitor recurring vendor obligations and maintain payment tracking schedules to help ensure monthly invoices are settled by their due dates. • Review accounts payable aging reports each month, investigate outstanding balances, and follow up on unresolved items to clear overdue invoices. • Process Concur expense batches and support timely employee reimbursements while assisting users with questions related to expense submissions and travel matters. • Maintain vendor and merchant records by updating account details as needed and preserving accurate information within the payables system. • Oversee purchase order administration by confirming required approvals, updating logs, maintaining records, and communicating PO status and remaining balances to staff. • Keep accounts payable files, supporting documentation, policy references, and procedural materials organized and current, including annual 1099 preparation. • Assist with monthly close activities by preparing journal entries, updating schedules, and completing account reconciliations as assigned.
2026-10-05T20:28:45Z

Intake Specialist

Baltimore, MD
onsite
Temporary to Hire
23.75 - 29.90 USD / Hourly
We are looking for an Administrative Assistant to support a mission-driven nonprofit organization in Baltimore, Maryland. This role serves as a key point of contact for individuals seeking services, helping them move through intake, documentation, scheduling, and ongoing communication with professionalism and empathy. The position is ideal for someone who is organized, comfortable managing client interactions and administrative processes, and committed to supporting families through coordinated service delivery. Responsibilities:• Welcome and assist clients as an initial point of contact, guiding them through intake steps and explaining program participation requirements clearly.• Help individuals complete applications, gather required paperwork, and maintain accurate records to support timely enrollment in eligible programs.• Enter and update client information in tracking systems, ensuring documentation is complete, organized, and ready for reporting or follow-up.• Coordinate schedules and communicate with internal service teams to arrange assessments, appointments, and next steps in the client experience.• Track each client’s progress throughout service delivery and provide consistent follow-up to address questions, concerns, or barriers.• Build and maintain working relationships with referral partners such as community organizations, schools, healthcare providers, and public agencies.• Maintain knowledge of community-based resources across Maryland and connect clients with supplemental support services when appropriate.• Support outreach efforts by participating in community events, presentations, and engagement activities alongside program and education staff.• Assist with administrative office duties, inbound call handling, compliance-related documentation, and general coordination needed to keep daily operations running smoothly.
2026-10-06T01:34:04Z

Digital Accessibility Specialist

Largo, MD
remote
Temporary / Contract
45.00 - 50.00 USD / Hourly
We're seeking an experienced Digital Accessibility Specialist to support a large-scale digital accessibility compliance initiative. This role is ideal for a professional who combines accessibility expertise with project coordination, compliance monitoring, document remediation, testing, and stakeholder engagement. The Digital Accessibility Specialist will help ensure websites, digital documents, forms, and applications meet WCAG 2.1 AA, Section 508, and PDF/UA accessibility standards while partnering with internal teams, leadership, and external vendors to drive accessibility best practices across the organization. What You'll Be Doing:<ul><li>Coordinate day-to-day activities supporting a digital accessibility program. </li><li>Monitor remediation efforts, project milestones, and compliance progress. </li><li>Review accessibility deliverables and support vendor compliance efforts. </li><li>Develop and maintain accessibility dashboards, metrics, and reporting. </li><li>Create and maintain accessible document templates and workflows. </li><li>Conduct accessibility testing using both automated and manual testing methods. </li><li>Review VPATs, Accessibility Conformance Reports (ACRs), and related documentation. </li><li>Partner with stakeholders to establish SOPs, training materials, and accessibility best practices.</li></ul>
2026-10-01T13:14:08Z

Controller

Mclean, VA
onsite
Temporary / Contract
65.00 - 85.00 USD / Hourly
We are looking for an experienced Controller to support a government contracting environment. This long-term contract position is ideal for a hands-on, detail-oriented accounting specialist who can oversee full-cycle financial operations, maintain accurate records, and deliver timely reporting. The role requires strong knowledge of Deltek Costpoint, financial statement preparation, and period-end close activities to help ensure compliance and operational accuracy. Responsibilities: • Lead daily accounting operations across payables, receivables, general ledger activity, and account reconciliations. • Manage month-end and year-end close processes, ensuring deadlines are met and financial data is complete and accurate. • Prepare financial statements and supporting schedules for leadership review and organizational reporting needs. • Maintain accounting records within Deltek Costpoint and use the system to support reporting, analysis, and transaction accuracy. • Review balance sheet and income statement activity to identify discrepancies and resolve issues in a timely manner. • Oversee full-cycle accounting processes, from transaction review through final reporting and close. • Coordinate with internal stakeholders to support compliance requirements and strengthen financial controls. • Analyze accounting data and recommend process improvements that enhance efficiency and reporting reliability.
2026-09-29T18:54:07Z

Senior Staff Accountant

Arlington, VA
onsite
Temporary to Hire
33.25 - 38.50 USD / Hourly
We are looking for an experienced Senior Staff Accountant to join a healthcare organization on a contract-to-permanent basis. This role is ideal for an accounting specialist who thrives in a hands-on environment and can manage core financial operations with accuracy and consistency. The position supports day-to-day accounting activities while helping ensure timely month-end and year-end reporting. Responsibilities: • Oversee day-to-day accounting operations across payables, receivables, and general ledger activity. • Prepare and post journal entries while maintaining accurate financial records and supporting documentation. • Reconcile bank accounts and investigate discrepancies to ensure balances are complete and reliable. • Lead key close activities at month-end and year-end, helping deliver timely and accurate financial reporting. • Maintain the integrity of the general ledger by reviewing transactions and correcting variances as needed. • Use Excel and accounting platforms such as Accumatica and Bill.com to process transactions, track data, and support reporting. • Collaborate with internal stakeholders to address accounting questions and keep financial processes running smoothly.
2026-10-02T18:38:43Z

Staff Accountant

Falls Church, VA
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
My client is looking to bring on a Senior Staff Accountant. They are a well established, well-known hositality group. This role is well suited to an accounting specialist with strong attention to detail, sound judgement, strong analytical ability, and a careful approach to financial accuracy. The individual in this position will help maintain reliable reporting, support period-end close activities, and contribute to continuous improvement across accounting operations. Responsibilities:• Oversee daily general ledger activity and help drive the monthly, quarterly, and annual close cycle to completion on schedule.• Prepare financial reports and supplemental schedules, then evaluate results to highlight notable trends, variances, and areas requiring follow-up.• Complete reconciliations for bank accounts and key balance sheet and income statement accounts, investigating exceptions and resolving issues promptly.• Record and post journal entries to ensure accounting transactions are captured accurately and supported by appropriate documentation.• Maintain schedules for prepaid items, fixed assets, accrued liabilities, and intercompany balances to keep records current and complete.• Compare actual performance against budget and forecast targets, providing meaningful financial analysis to support management decisions.• Assist with annual audit activities by compiling requested schedules, answering inquiries, and supplying supporting documentation.• Prepare required filings such as sales tax, business license, and other compliance-related reports in a timely and accurate manner.• Review account activity for accuracy and adherence to accounting standards while recommending process enhancements and stronger internal controls.• Partner with cross-functional teams and use advanced Excel tools, including PivotTables and lookup formulas, to analyze data and support special projects.
2026-09-23T18:13:45Z

Change Management Lead

Baltimore, MD
onsite
Temporary to Hire
55.00 - 90.00 USD / Hourly
Key ResponsibilitiesStrategic Implementation Leadership<ul><li>Develop and execute comprehensive change management strategies for the city-wide deployment and upgrade of Salesforce 311, ensuring alignment with organizational goals and objectives.</li><li>Lead change management initiatives to address resistance, enhance user adoption, and ensure smooth transitions across all City departments and agencies impacted by 311 modernization.</li><li>Champion organizational change through structured methodologies (e.g., ADKAR, Bridges’ Transition Model) to facilitate system adoption and minimize resistance.</li></ul>Cross-Functional Coordination & Stakeholder Management<ul><li>Serve as the primary liaison between 311 operations, IT, CityWorks, BGE, CHIP, and other partner agencies to ensure seamless integration and optimization of Salesforce functionalities.</li><li>Facilitate strategic workshops and stakeholder discussions to gather requirements, develop innovative solutions, and refine business processes related to 311 service delivery.</li></ul>Training Program Development & User Support<ul><li>Design and manage user-centric training programs, system documentation, and performance support tools for staff and supervisors using the Salesforce 311 platform.</li><li>Monitor user experience and adoption metrics; identify and implement continuous training improvements based on feedback from field teams and customer-facing personnel.</li></ul>System Optimization & Performance Management<ul><li>Continuously assess system performance, user adoption rates, and operational efficiency, identifying opportunities for process enhancements and improvements in 311 workflows.</li><li>Proactively troubleshoot and resolve complex issues related to system functionality, data integrations, and reporting capabilities within Salesforce 311.</li><li>Develop and maintain system documentation, standard operating procedures, and best practices guidelines for 311 modernization.</li></ul>Risk Management & Compliance<ul><li>Proactively identify and assess risks related to system adoption, including user resistance, technical challenges, and operational disruptions during the Salesforce 311 upgrade.</li><li>Develop and implement comprehensive risk mitigation strategies and contingency plans, especially for resident-facing changes and communications.</li><li>Maintain high standards for data integrity and compliance throughout 311 operations and processes.</li></ul>Reporting & Analytics<ul><li>Track and analyze implementation metrics (e.g., user adoption rates, system utilization, training completion) to identify trends and inform strategic improvements.</li><li>Prepare regular reports on modernization progress, challenges, and successes for senior leadership and project sponsors.</li></ul>
2026-09-17T13:28:40Z

Information Security Engineering Manager

Silver Spring, MD
onsite
Permanent / Full Time
140000.00 - 150000.00 USD / Yearly
We are looking for an experienced Information Security Engineering Manager to lead security engineering efforts in Silver Spring, Maryland. This role oversees the design, deployment, and optimization of enterprise security solutions across Microsoft-focused environments while guiding a team of technical specialists. The ideal candidate brings strong hands-on knowledge of modern security platforms and a proven ability to strengthen security operations, identity protection, and threat visibility. Responsibilities: • Lead and develop a team of security engineers, setting priorities, providing technical direction, and supporting career growth. • Design, implement, and enhance security controls across Microsoft-based infrastructure, including identity, endpoint, cloud, and monitoring technologies. • Manage and improve security capabilities related to Active Directory, Intune, Azure AD, Microsoft 365 security tools, and Azure Sentinel. • Oversee security monitoring and incident detection processes by refining SIEM use cases, alerting strategies, and response coordination. • Partner with infrastructure, application, and business teams to align security engineering initiatives with organizational risk and operational needs. • Evaluate existing security architecture and recommend improvements that strengthen enterprise, network, and application security posture. • Support the rollout, configuration, and ongoing administration of information security technologies to ensure reliable protection and visibility. • Establish engineering standards, documentation, and best practices to promote consistency, compliance, and effective security operations.
2026-09-16T18:04:38Z

Accounts Receivable Supervisor

Columbia, MD
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
Robert Half has a new direct-hire opportunity for an Accounts Receivable Supervisor in Columbia, MD. This role is responsible for overseeing the full AR cycle, with a strong emphasis on evaluating credit risk, optimizing collections strategies, and improving cash flow. The ideal candidate brings both analytical rigor and leadership capability, ensuring the team operates efficiently while maintaining strong customer relationships. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. Key ResponsibilitiesCredit Management<ul><li>Establish, review, and enforce customer credit policies and procedures</li><li>Evaluate creditworthiness of new and existing customers using financial data, credit reports, and payment history</li><li>Set and adjust credit limits based on risk assessment</li><li>Partner with Sales and Finance to balance revenue growth with risk mitigation</li></ul>Collections Oversight<ul><li>Supervise daily collections activities to ensure timely resolution of outstanding invoices</li><li>Develop and implement effective collection strategies to reduce DSO (Days Sales Outstanding)</li><li>Handle escalated collection issues and negotiate payment plans when necessary</li><li>Monitor aging reports and drive accountability for delinquent accounts</li></ul>Accounts Receivable Operations<ul><li>Ensure accuracy and timeliness of invoicing and payment posting</li><li>Maintain compliance with internal controls and audit requirements</li><li>Identify and implement process improvements and automation opportunities</li></ul>Team Leadership<ul><li>Lead, coach, and develop a team of AR specialists</li><li>Set performance goals, track KPIs, and conduct regular performance reviews</li><li>Foster a collaborative and accountable team environment</li></ul>Reporting & Analysis<ul><li>Prepare and present AR metrics, including aging, DSO, and bad debt reserves</li><li>Analyze trends and provide actionable insights to leadership</li><li>Support month-end close and financial reporting activities</li></ul>
2026-09-30T14:33:44Z

Systems Admin / Tier‑3 Support

Baltimore, MD
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability. Responsibilities: • Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes. • Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight. • Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings. • Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment. • Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards. • Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms. • Handle selected security and configuration-related activities as part of broader systems administration responsibilities. • Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
2026-09-24T20:53:45Z

Change Management Lead – Salesforce 311 Modernization

Baltimore, MD
onsite
Temporary / Contract
55.41 - 64.16 USD / Hourly
We are looking for an experienced Change Management Lead to support a major modernization initiative for a Salesforce-based 311 platform in Baltimore, Maryland. This Long-term Contract opportunity is suited for a detail-oriented individual who can unite business stakeholders, technical teams, and end users around a shared transformation strategy while promoting strong adoption and measurable outcomes. The role will guide communications, training, and process alignment to help deliver a more effective service experience for residents and a more efficient operating environment for city teams. Responsibilities: • Lead organizational change activities for the Salesforce 311 modernization program, aligning people, processes, and project goals across multiple departments. • Build and execute stakeholder engagement plans that encourage collaboration, address concerns early, and strengthen readiness for new ways of working. • Oversee communication strategies and project messaging to keep leadership, business users, and partner teams informed throughout the initiative. • Design and coordinate training materials, user support resources, and enablement sessions to improve user confidence and adoption. • Partner with project managers, business analysts, and technical leads to translate business requirement documents into practical change and readiness plans. • Monitor adoption progress, gather feedback from users and stakeholders, and recommend process improvements that increase long-term effectiveness. • Identify change-related risks, develop mitigation strategies, and help reduce operational disruption during implementation activities. • Support governance and reporting efforts by tracking milestones, readiness indicators, and change management deliverables for program leadership.
2026-09-24T21:18:49Z

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