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2 results for Learning Specialist in Washington, DC
- Baltimore, MD
- onsite
- Temporary to Hire
- 22.74 - 25.02 USD / Hourly
- <p>We are looking for a Collections Specialist to join a organization in Baltimore, Maryland. This contract opportunity with potential for a permanent position is ideal for someone who brings strong business-to-business collections experience and a customer-centered approach to resolving receivables issues. The role supports accounts receivable activities connected to newly onboarded clients and acquired accounts, with a focus on accurate billing, timely payment resolution, and a smooth post-invoice experience. You will work closely with internal partners to remove payment obstacles, strengthen account transitions, and help improve overall collection outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of receivables related to customer accounts, ensuring outstanding balances are addressed efficiently.</p><p>• Communicate with customers by phone and other channels to discuss delinquent invoices, clarify account concerns, and guide issues toward resolution with professionalism.</p><p>• Arrange and record payment plans or negotiated settlements when appropriate, balancing collection goals with a positive customer experience.</p><p>• Investigate billing disputes, legacy account concerns, and other barriers to payment, then drive follow-up actions to support timely collections.</p><p>• Maintain detailed records of customer interactions, commitments, dispute activity, and resolution steps within internal receivables and CRM systems.</p><p>• Support unapplied cash research by identifying unmatched payments and coordinating with internal stakeholders to reconcile account activity.</p><p>• Escalate complex or high-risk accounts with clear documentation, status updates, and practical recommendations for next steps.</p><p>• Share observations from account activity to help improve onboarding practices, billing accuracy, and future accounts receivable performance.</p>
- 2026-09-28T00:00:00Z
- Severna Park, MD
- onsite
- Temporary to Hire
- 19.95 - 23.1 USD / Hourly
- We are looking for a Collections Specialist to join a growing community association law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position focuses on supporting collection efforts for condominium and homeowners association accounts while working closely with clients, residents, and internal legal staff. The ideal candidate brings a calm, service-minded approach to challenging conversations and is comfortable balancing administrative accuracy with customer-facing communication. This role begins fully onsite and offers the potential for a hybrid schedule after an initial training period.<br><br>Responsibilities:<br>• Manage delinquent association accounts by reviewing balances, following up on outstanding payments, and advancing files through the collections process.<br>• Prepare and coordinate legal collection actions such as lien filings, court-related documentation, and wage garnishment paperwork in partnership with the team.<br>• Use internal collections software to generate notices and legal documents while verifying that client-provided information is complete and accurate.<br>• Respond to inbound calls from property owners regarding overdue accounts and guide discussions toward practical payment arrangements when appropriate.<br>• Maintain organized records, update account activity, and ensure documentation is properly tracked for legal and administrative purposes.<br>• Communicate professionally with clients, residents, and colleagues while handling sensitive situations that may require patience and de-escalation.<br>• Support the collections department with day-to-day administrative tasks and contribute to efficient file movement across a growing caseload.
- 2026-10-02T00:00:00Z