We are looking for a Systems Engineer to support and enhance a mixed infrastructure environment in Baltimore, Maryland. This role focuses on maintaining stable server operations, strengthening security and access controls, and contributing to cloud-connected solutions across on-premises and Microsoft platforms. The ideal candidate brings hands-on experience with Windows-based systems administration, a strong understanding of core infrastructure services, and a practical approach to reliability and continuous improvement.<br><br>Responsibilities:<br>• Oversee daily administration of Windows and Linux servers to ensure dependable performance, availability, and system health.<br>• Manage core identity and policy services, including Active Directory and Group Policy, while maintaining secure and consistent access controls.<br>• Support and maintain virtual infrastructure across platforms such as VMware and Hyper-V to meet operational and business needs.<br>• Provide technical support for Azure and Microsoft 365 environments, helping maintain connectivity and functionality across hybrid systems.<br>• Contribute to cloud adoption efforts by assisting with hybrid deployments and migration-related infrastructure tasks.<br>• Monitor server performance, patch compliance, and overall platform reliability, taking action to resolve issues before they impact users.<br>• Handle complex troubleshooting for escalated server and infrastructure incidents, identifying root causes and restoring service efficiently.<br>• Strengthen operational resilience by improving automation, backup procedures, and disaster recovery readiness.<br>• Keep technical documentation current and establish configuration standards that promote consistency, security, and scalability.
<p>We are looking for a FIPS 140 Security Engineer to join the client’s Accredited Testing & Evaluation team supporting cybersecurity initiatives critical to national defense. This role focuses on evaluating, testing, and validating cryptographic products and security solutions against FIPS 140 and NIST standards. The role will perform security assessments, entropy analysis, vulnerability testing, cryptographic validation activities, and technical reporting within a hands-on laboratory environment supporting secure communications technologies.</p><p>The ideal candidate will have experience with cryptographic technologies, FIPS 140 validation processes, entropy assessments, scripting, and security testing methodologies.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Support FIPS 140 validation and security evaluation projects for cryptographic products and systems.</p><p>· Perform security architecture reviews, product design analysis, and system-level security assessments.</p><p>· Conduct cryptographic and Public Key Infrastructure (PKI) testing.</p><p>· Analyze entropy sources in accordance with NIST SP 800-90B requirements and evaluate SP 800-90C random bit generator constructions.</p><p>· Perform statistical and heuristic analysis of noise datasets.</p><p>· Create and review Entropy Assessment Reports (EAR) and Public Use Documents (PUD).</p><p>· Prepare and submit Entropy Source Validation (ESV) packages through the NIST ESVTS platform.</p><p>· Conduct vulnerability assessments, logical security analysis, and physical security testing.</p><p>· Review source code and develop scripts or tools to automate testing activities.</p><p>· Build testing environments, execute test plans, document findings, and produce technical reports.</p><p>· Evaluate products against applicable security standards and technology-type requirements.</p>
<p>Overview</p><p>We are seeking a <strong>Senior Cloud & Infrastructure Engineer (Azure)</strong> to lead the design, implementation, and support of secure, scalable, and resilient cloud infrastructure environments. This role is ideal for a hands-on engineer with deep Microsoft Azure expertise and a strong background in production cloud operations, infrastructure reliability, and disaster recovery.</p><p>The Senior Cloud & Infrastructure Engineer will play a key role in building and maintaining modern Azure environments, with a focus on networking, security, identity, backup, and recovery strategies. This individual will collaborate closely with cross-functional teams to ensure cloud platforms are optimized, secure, and aligned with business needs.</p><p>Key Responsibilities</p><ul><li>Design, implement, and support Azure-based infrastructure solutions for production environments</li><li>Manage and optimize cloud infrastructure with a focus on performance, availability, scalability, and security</li><li>Support Azure networking, identity, and security configurations, including private and hybrid connectivity models</li><li>Maintain and enhance backup, recovery, and disaster recovery solutions across cloud infrastructure</li><li>Troubleshoot complex infrastructure and cloud-related issues in production environments</li><li>Partner with application, security, and operations teams to support modern platforms hosted in Azure</li><li>Contribute to infrastructure standards, architecture decisions, and operational best practices</li><li>Implement and support secure cloud designs that align with organizational compliance and security requirements</li><li>Develop and maintain infrastructure automation and repeatable deployment processes where applicable</li><li>Provide technical leadership and guidance on cloud infrastructure strategy and operational excellence</li></ul><p><br></p>
<p>Opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.</p><p>You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment.</p><p> </p><p>Primary Responsibilities</p><ul><li>Amazon Connect application development and configuration: </li><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li><li>AI orchestration and backend services: </li><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li><li>Data safety and compliance: </li><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li><li>Web and chat integration: </li><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul>