8 results for Help Desk Manager in Washington, DC

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Office Manager

Landover, MD
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a highly organized and detail-oriented Office Manager to oversee day-to-day administrative operations in our office located in Hyattsville, Maryland. This is a contract to permanent position, offering the opportunity to transition into a long-term role based on performance. The ideal candidate will ensure smooth office functionality while managing supplies, accounts payable, and receptionist duties. Responsibilities: • Manage daily administrative tasks to ensure the office runs efficiently. • Coordinate the ordering and replenishment of office supplies to maintain adequate stock levels. • Oversee the organization and maintenance of office supplies and equipment. • Process accounts payable transactions with accuracy and timeliness. • Serve as the first point of contact for visitors and callers, handling receptionist duties with attention to detail. • Assist in organizing office workflows and documentation. • Maintain a clean, organized, and orderly office environment. • Support team members with administrative needs and requests. • Ensure compliance with company policies and procedures in all office operations. • Collaborate with other departments to facilitate smooth communication and coordination.
2026-03-13T00:00:00Z

Office manager

McLean, VA
onsite
Temporary
22 - 25 USD / Hourly
Are you an organized and proactive professional seeking your next opportunity? We’re searching for an experienced Office Manager to join our team and ensure seamless day-to-day operations. As a key member of our administrative staff, you will support senior level leadership, coordinate office activities, and maintain an efficient, positive workplace. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Oversee daily office operations, including facility management, vendor coordination, and supply procurement</li><li>Manage calendars, schedule meetings, and arrange travel for team members</li><li>Coordinate visitor management, including issuing badges and welcoming guests to the office.</li><li>Answer incoming phone calls and professionally manage a multi-line phone system.</li><li>Handling vendor management, calendar schedule,</li><li>Coordinate events- example holiday parties</li><li>Coordinate company events and meetings, both in-person and virtual</li><li>Maintain office records, handle confidential information, and ensure compliance with company policies</li><li>Address inquiries and resolve issues to keep the office running smoothly</li></ul>
2026-02-26T00:00:00Z

Office Manager

Rockville, MD
onsite
Temporary
28 - 37 USD / Hourly
We are seeking a Office Manager for our client based in Rockville, Maryland. The Office Manager oversees day-to-day office operations to ensure an efficient and professional workplace environment. Key Responsibilities: <ul><li>Manage office supplies, vendor relationships, and facility coordination. </li><li>Support scheduling, meetings, and administrative workflows. </li><li>Assist with document management and general office administration. </li><li>Coordinate internal events and office communications. </li></ul>
2026-03-12T00:00:00Z

Office Manager

Herndon, VA
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a detail-oriented Office Manager to join our team in Herndon, Virginia. The Office Manager oversees administrative functions and ensures smooth day-to-day office operations. As part of this contract position, you will oversee daily office operations, ensuring seamless functionality and a well-organized workspace. This role requires a proactive individual who can manage supplies, and assist with administrative tasks. You will be working onsite. Responsibilities:• Oversee front office operations, including welcoming visitors and managing incoming calls.• Manage inventory and order office supplies while maintaining relationships with vendors.• Supervise administrative staff and delegate responsibilities.• Maintain records, reports, and office systems.• Support HR functions such as onboarding and timesheet approval.• Coordinate meetings, events, and communication between departments.
2026-02-13T00:00:00Z

Office Manager

Linthicum Heights, MD
onsite
Temporary
24 - 32 USD / Hourly
We are seeking an Office Manager to lead day-to-day office operations, vendor management, facilities coordination, meeting logistics, and light HR administrative support. Key Responsibilities:<ul><li>Oversee front office, supplies, equipment, and vendor coordination.</li><li>Coordinate facilities, maintenance tickets, and safety/compliance tasks.</li><li>Manage calendars for shared spaces; support leadership with meeting logistics.</li><li>Assist with onboarding checklists and expense tracking.</li></ul>Software/Tools:<ul><li>Productivity: Microsoft 365 (Outlook/Excel/Word/Teams), SharePoint</li><li>Facilities/Ticketing: Jira/ServiceNow or FM systems</li><li>Scheduling/Visitors: Outlook Rooms, Envoy or similar</li></ul>
2026-02-24T00:00:00Z

Front Desk Coordinator

Silver Spring, MD
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service. In this role, you will be the first point of contact for guests and callers, ensuring smooth office operations and delivering a positive experience for all visitors. Responsibilities: • Manage incoming calls efficiently, including triaging and routing them to the correct team members. • Greet guests warmly and assist them with inquiries or direct them to the appropriate person. • Handle conflict resolution with composure and poise. • Coordinate office tasks such as distributing mail and maintaining a welcoming front desk environment. • Perform light administrative duties to support the team’s daily operations. • Ensure the seamless flow of communication within the office by handling a multi-line phone system. • Provide concierge-like services to enhance the experience of visitors and callers. • Maintain high standards of politeness and sharp attention to detail.
2026-03-12T00:00:00Z