We are looking for a Systems Engineer to support and enhance a mixed infrastructure environment in Baltimore, Maryland. This role focuses on maintaining stable server operations, strengthening security and access controls, and contributing to cloud-connected solutions across on-premises and Microsoft platforms. The ideal candidate brings hands-on experience with Windows-based systems administration, a strong understanding of core infrastructure services, and a practical approach to reliability and continuous improvement.<br><br>Responsibilities:<br>• Oversee daily administration of Windows and Linux servers to ensure dependable performance, availability, and system health.<br>• Manage core identity and policy services, including Active Directory and Group Policy, while maintaining secure and consistent access controls.<br>• Support and maintain virtual infrastructure across platforms such as VMware and Hyper-V to meet operational and business needs.<br>• Provide technical support for Azure and Microsoft 365 environments, helping maintain connectivity and functionality across hybrid systems.<br>• Contribute to cloud adoption efforts by assisting with hybrid deployments and migration-related infrastructure tasks.<br>• Monitor server performance, patch compliance, and overall platform reliability, taking action to resolve issues before they impact users.<br>• Handle complex troubleshooting for escalated server and infrastructure incidents, identifying root causes and restoring service efficiently.<br>• Strengthen operational resilience by improving automation, backup procedures, and disaster recovery readiness.<br>• Keep technical documentation current and establish configuration standards that promote consistency, security, and scalability.
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
<p>We are seeking a motivated and analytically driven <strong>Policy Analyst</strong> to join a growing public policy team. This role is ideal for professionals with <strong>2–3 years of experience</strong> who are interested in tracking global regulatory and legislative developments and providing strategic policy insights that support business decision-making.</p>