<p>We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage, eRooms, Confluence, and Jira.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Administer, maintain, and support business-critical applications including iManage, eRooms, Confluence, and Jira.</p><p>· Perform system configuration, upgrades, patching, and ongoing maintenance activities.</p><p>· Monitor application health, performance metrics, logs, and system availability.</p><p>· Troubleshoot and resolve issues related to application functionality, integrations, user access, and performance.</p><p>· Manage user accounts, permissions, and role-based access controls.</p><p>· Optimize system performance and implement enhancements to improve reliability and user experience.</p><p>· Support backup, recovery, and disaster recovery processes for business applications.</p><p>· Configure and maintain workflows, automations, and integrations within Jira and Confluence.</p><p>· Create and maintain technical documentation, operational procedures, and troubleshooting guides.</p><p>· Apply security updates and ensure applications remain compliant with organizational standards.</p><p>· Participate in change management activities and support system implementation initiatives.</p>