We are looking for a dedicated Help Desk Analyst I to join our team in Reston, Virginia. This role involves providing Tier 1.5 technical support to address both hardware and software issues, ensuring smooth day-to-day operations. As part of a long-term contract position, you will play a vital role in delivering reliable assistance to end-users while escalating complex issues to higher support levels.<br><br>Responsibilities:<br>• Respond promptly to user inquiries, resolving hardware and software issues with professionalism and efficiency.<br>• Troubleshoot Wi-Fi connectivity problems and ensure stable network access for end-users.<br>• Perform password resets and manage user accounts within Active Directory.<br>• Analyze and triage support tickets, escalating advanced issues to the appropriate team.<br>• Document resolutions and maintain accurate records of service requests.<br>• Collaborate with team members to identify recurring issues and recommend improvements to processes.<br>• Provide clear technical guidance to users, ensuring they understand solutions to their problems.<br>• Monitor and prioritize incoming tickets to meet response time standards.<br>• Assist with basic network troubleshooting to address connectivity challenges.<br>• Maintain up-to-date knowledge of systems and tools to deliver effective support.
<p><strong>SOC Engineer</strong></p><p><strong>Location</strong>: Washington DC</p><p><strong>Clearance: Public Trust (Must be eligible)</strong></p><p><strong>Duration: </strong>6-month Contract to Hire</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a skilled and motivated SOC Engineer to join our cybersecurity operations team. This role is focused on engineering data feed solutions for the Security Operations Center (SOC), implementing SOAR capabilities, and ensuring the health and performance of data integrations through collaboration across technical teams.</p><p>The ideal candidate will bring deep cybersecurity expertise, particularly in network security, SIEM/SOAR platforms, incident response, and threat detection. This position also serves as the backup SOC Lead, stepping in to manage operations, escalations, and leadership communications during critical incidents when the primary lead is unavailable.</p><p><strong>Key Responsibilities</strong></p><ul><li>Microsoft Sentinel Engineering: Maintain and optimize Microsoft Sentinel SIEM/SOAR solutions in accordance with client needs and federal compliance standards.</li><li>Data Integration: Configure and manage log/data feeds from various sources including Fluent Bit, Windows Events, M365, cloud services, and endpoint/security platforms.</li><li>Parsing & Normalization: Develop and refine log parsing rules using Regex, DCRs, and custom transformations to ensure accurate data ingestion.</li><li>SOAR Development: Build automation and orchestration workflows using Microsoft Logic Apps, Azure Functions, and PowerShell/Python scripting.</li><li>Threat Detection Engineering: Design and tune analytic rules, UEBA, dashboards, and reports to enhance threat detection and response capabilities.</li><li>Cross-Team Collaboration: Work closely with network, endpoint, cloud, and IT operations teams to onboard new data sources and improve SOC functionality.</li><li>Documentation & Training: Create and maintain documentation for SOC architecture, onboarding processes, and automation playbooks; train SOC analysts on new tools and procedures.</li><li>Process Improvement: Conduct gap analyses and recommend enhancements to SOC capabilities and maturity.</li><li>Incident Response Support: Provide Tier 3 support and assist in complex investigations as needed.</li></ul>
Position Overview The Project Support Specialist will provide essential assistance to ensure the seamless planning, implementation, and management of various organizational projects and programs. In this role, you’ll collaborate closely with project leaders, department heads, and external stakeholders to support initiatives that advance our nonprofit mission. This opportunity is ideal for a highly organized detail oriented with an eye for detail and passion for contributing to a greater cause. Key Responsibilities · Provide operational and logistical support for projects and programs, including tracking key milestones, deliverables, and budgets. · Assist in maintaining project documentation, such as progress reports, spreadsheets, and presentations, ensuring accuracy and timeliness. · Coordinate project meetings, including scheduling, preparing agendas, taking minutes, and tracking action items. · Serve as a point of contact for internal and external communications, ensuring stakeholders are kept informed and aligned. · Assist in identifying and mitigating potential risks or challenges to ensure project success. · Support planning, execution, and follow-up for project-related events, community outreach initiatives, and organizational activities. · Contribute to the development of workflows, tools, and other processes to improve project efficiency.
