<p>This is a Tuesday through Saturday shift, 10am to 6pm in Ashburn, leading infrastructure and operations for a data center site. There is opportunity for long term contract and possible conversion to permanent </p><p>· Manages infrastructure installation requests from initiation to closure</p><p>· Reports to the Infrastructure Manager.</p><p>· Supports building Power Downs/Single Sided Events.</p><p>· Certify infrastructure network connections and peripherals prior to handing off to DCS.</p><p>· Interface with the BAU team to provide any additional infrastructure</p><p>· Interface with the BU’s, Hines engineering.</p><p>· Coordinates work requests with electrical contractor to ensure all Service Levels are met.</p><p>· Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Project Management team as well as interpretation of schematics and drawings.</p><p>· Create Tickets/TCMs & monitor for approval, Closeout/Cancel them once work is complete.</p><p>· Coordinate power remediation from start to completion.</p><p>· Assist with rack level capacity management and MOA monitoring.</p><p>· Participate in any and all meetings pertaining to BAU or projects INF work.</p><p>· Provides Root Cause Analysis reports regarding power issues.</p><p>· Understanding of the Power and Cooling of a 2N+1 Data Center.</p><p>· Management of M&E Vendors.</p><p>· RPP surveys for Single sided events.</p><p>· Creation of GPC notifications.</p><p>· Incident Management</p><p>· Coordinate the Infrastructure Installs including but not limited to the following:</p><ul><li>Survey for Power installs.</li><li>Infrastructure & Rack installs.</li><li>Survey for Infrastructure Cabling (Fiber and copper).</li><li>New Data Center Build-outs.</li><li>Responsible for the ordering of all infrastructure materials.</li><li>Responsible for tracking Purchase Orders.</li><li>Tracking Infrastructure Stock.</li><li>Storeroom Management.</li></ul>
<p>Role Overview</p><p>We are seeking experienced <strong>Mail Engineers</strong> to support enterprise‑level messaging and mobile device management services within a <strong>highly regulated, government‑facing environment</strong>. This role is responsible for the <strong>design, configuration, integration, testing, release, maintenance, and operational support</strong> of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, configure, integrate, test, release, maintain, and support <strong>Microsoft O365 Cloud services</strong>, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support <strong>Enterprise Messaging and MDM services</strong> in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to <strong>urgency, impact, priority, and SLAs</strong>, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate <strong>change and release management</strong> activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through <strong>root‑cause analysis</strong>, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul><p><br></p>