<p>We are looking for an experienced Concierge to join our team on a contract basis in McLean, Virginia. This position requires a detail-oriented individual with relevant experience who thrives in front-of-house roles, ensuring guests and visitors feel welcomed and valued. The ideal candidate will bring exceptional customer service skills and a proactive approach to fostering a warm and inviting workplace environment. You will be working Monday to Friday 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors to create a welcoming and detail-oriented atmosphere.</p><p>• Coordinate with the site lead to plan and execute workplace events.</p><p>• Maintain a detail-oriented demeanor when interacting with guests and colleagues.</p><p>• Actively contribute to creating a team-oriented and friendly work environment.</p><p>• Anticipate needs and proactively address any issues or concerns.</p><p>• Collaborate with colleagues to ensure smooth daily operations.</p><p>• Demonstrate strong organizational skills to plan and prioritize tasks effectively.</p><p>• Provide concierge services that enhance the overall experience for guests and employees.</p>
<p>The Sr. Administrative Assistant provides comprehensive administrative and operational support to senior leadership, playing a key role in maintaining organizational efficiency. This role requires strong judgment, discretion, and the ability to manage competing priorities in a fast-paced environment. This role often serves as a central point of coordination for communications, projects, and executive workflows while ensuring accuracy, confidentiality, and professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage executive calendars, meetings, and travel arrangements</li><li>Prepare correspondence, reports, and presentations</li><li>Coordinate departmental projects and track deadlines</li><li>Maintain confidential records and files</li><li>Serve as liaison between leadership and internal/external stakeholders</li><li>Draft and edit internal communications on behalf of leadership</li><li>Organize board meetings, committees, and special events</li><li>Improve administrative processes to increase efficiency</li></ul><p><br></p>
<p>Our client is an established investment platform with a robust legal team (based in Baltimore County). They are looking to hire an Attorney who will provide broad-based legal counsel and support to the Company and its affiliated entities with respect to its real estate investments. The position requires in-depth knowledge of and experience in sophisticated real estate transactions. The Counsel will report to the General Counsel and will be based out of the Company’s Baltimore County, Maryland office where there is a hybrid in-office/remote work environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in the preparation of development agreements, construction contracts, management agreements and other related documents.</p><p>• Undertake comprehensive due diligence reviews, with a specific emphasis on title and survey review.</p><p>• Review and interpret community governance documents, such as declarations of covenants, homeowners’ association documents, and condominium documents.</p><p>• Provide legal support to various departments in the company as required.</p><p>• Draft, review, and negotiate a wide range of commercial contracts including NDAs, operating agreements, partnership agreements, employment agreements, and vendor contracts.</p><p>• Handle all documentation associated with real estate transactions including those related to acquisitions, dispositions, joint ventures, loans, development, asset management, and leasing.</p><p>• Maintain up-to-date knowledge in commercial real estate, title searches, corporate transactions, and transactional law to ensure all work is compliant with current laws and regulations.</p><p><br></p><p><br></p><p>SOME PERKS:</p><p>• Free Parking and a beautiful office that is situated in the county and walking distance from shops and restaurants</p><p>• 100% paid medical</p><p>• Potential to receive an interest in investment promotes as part of compensation</p><p>• All employees are invited to invest in the deals on an unpromoted basis.</p><p>• Extremely generous Bonus Structure</p><p>• Collegial team with flexible working hours</p><p><br></p><p>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</p>
<p>We are looking for a dedicated Administrative Assistant to join our team in Baltimore, Maryland. This is a contract opportunity that offers flexible hours, making it ideal for someone seeking part-time work with the potential to transition into a long-term role. The position combines accounting tasks with office management and administrative duties, offering a dynamic and engaging work environment.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices and ensure accurate application to general ledger accounts.</p><p>• Utilize Accounting software to record and track financial transactions.</p><p>• Organize and file paperwork related to office operations and government contracting.</p><p>• Support company documentation and compliance processes.</p><p>• Assist with executive administrative tasks, including scheduling and correspondence.</p><p>• Maintain an organized office environment to support daily operations.</p><p>• Collaborate with team members to ensure smooth workflow and task completion.</p>
<p>We are looking for a dedicated <strong>Trademark Legal Assistant</strong> to join a boutique law firm in Northern, VA. In this role, you will provide essential support for trademark-related tasks, ensuring accurate and timely management of filings and deadlines. This is a <strong>fully remote position</strong> but must be commutable to Alexandria, VA for occasional in office meetings. The ideal candidate will have exceptional organizational skills and experience handling intellectual property matters.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and manage trademark-related calendars to ensure all deadlines are met.</p><p>• Prepare and file trademark applications, renewals, and other necessary documents with the USPTO.</p><p>• Conduct USPTO searches and assist with trademark prosecution processes.</p><p>• Handle e-filing tasks efficiently and ensure compliance with procedural requirements.</p><p>• Monitor and update the docketing system to track trademark applications and filings.</p><p>• Support billing processes by preparing and maintaining accurate records.</p><p>• Assist in the preparation of reports and documentation related to intellectual property matters.</p><p>• Communicate with clients regarding trademark procedures and requirements.</p><p>• Collaborate with attorneys to ensure smooth execution of trademark filing strategies.</p>
<p>We are looking for a detail-oriented Legal Secretary join our client in Baltimore, Maryland. This Contract/Project based position offers an exciting opportunity to support daily operations and contribute to the efficiency of the workplace. The ideal candidate will excel in multitasking, communication, and organization while providing high-quality administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls, ensuring prompt and courteous communication while directing inquiries to the appropriate team members.</p><p>• Perform accurate data entry tasks, maintaining the integrity of records and databases.</p><p>• Provide receptionist duties, including greeting visitors and ensuring a positive first impression.</p><p>• Organize and maintain office files, documents, and supplies to support smooth day-to-day operations.</p><p>• Assist in scheduling meetings, appointments, and coordinating logistics.</p><p>• Collaborate with team members to support various administrative functions and projects.</p><p>• Monitor and order office supplies to ensure adequate inventory levels.</p><p>• Prepare reports, presentations, and correspondence as needed.</p><p>• Maintain confidentiality while handling sensitive information.</p><p>• Support the Operations Manager with administrative tasks and other duties as assigned.</p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p><p><br></p>
<p>We are looking for a Mortgage Loan Assistant to support the mortgage process by managing the administrative tasks associated with escrow accounts. You will be working Monday to Friday full time.</p><p>Key responsibilities include</p><p>• Supporting mortgage loan officers by preparing and processing loan documents.</p><p>• Communicating with clients to collect required financial information and documentation.</p><p>• Verifying applicant details, employment, and financial status for loan qualification.</p><p>• Coordinating with internal departments, title companies, and external vendors to ensure timely completion of loan files.</p><p>• Reviewing loan applications for accuracy and completeness before submission.</p><p>• Assisting in scheduling client meetings and following up on outstanding documentation.</p><p>• Updating loan records and databases with current status and documentation.</p><p>• Responding to client inquiries regarding loan status, requirements, and procedures.</p><p>• Performing administrative duties such as filing, faxing, and correspondence related to mortgage processing.</p><p>• Ensuring compliance with local, state, and federal regulations throughout the loan process</p><p><br></p><p><br></p>
<p>We are looking for a dedicated Legal Secretary to join our client's team in Arlington, Virginia. This permanent role involves supporting attorneys specializing in land use practice, requiring strong organizational and administrative skills. The ideal candidate will excel in managing legal documentation, proofreading, and assisting with various administrative tasks in a detail-oriented legal environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to attorneys in the land use practice area.</p><p>• Prepare, proofread, and format legal documents and correspondence with a high level of accuracy.</p><p>• Manage court filings and e-filing processes efficiently to ensure timely submissions.</p><p>• Organize and maintain case files using document management systems such as Worldox or iManage.</p><p>• Coordinate and maintain attorneys’ schedules, including meetings, deadlines, and court dates.</p><p>• Communicate with clients and external parties to facilitate case progress.</p><p>• Assist with research and preparation of materials related to land use cases.</p><p>• Monitor deadlines and ensure compliance with legal procedures and requirements.</p><p>• Collaborate with team members to ensure smooth workflow and support for attorneys.</p><p>• Handle general office tasks, including phone calls and correspondence, as needed.</p>
We are looking for a dedicated Concierge to deliver exceptional customer service at a high-standard workplace in McLean, Virginia. This contract position requires proactive communication, attention to detail, and an ability to create meaningful experiences for clients and guests. The role focuses on enhancing engagement, managing workplace services, and maintaining a hospitality-driven environment.<br><br>Responsibilities:<br>• Provide assistance with building access badges and ensure efficient distribution.<br>• Serve as a central resource for campus information and workplace services, including mailroom operations, parking, conference rooms, and lost-and-found.<br>• Organize and maintain front desk and lobby areas to uphold a welcoming environment.<br>• Collaborate with facility management and transportation teams to streamline service delivery.<br>• Respond promptly to inquiries and communicate with all levels of management with minimal supervision.<br>• Anticipate client needs, address concerns, and escalate risks to ensure smooth operations.<br>• Build strong relationships with employees and guests through proactive engagement and personalized service.<br>• Support third-party vendor relationships to maximize service outcomes.<br>• Continuously improve service performance and meet or exceed team and client goals.<br>• Execute additional duties as assigned while adhering to campus operation schedules.
<p><br></p><p>Responsibilities:</p><p>• Perform general administrative tasks to support daily office operations.</p><p>• Coordinate facilities-related issues, including liaising with the landlord for maintenance and repairs.</p><p>• Manage meeting room scheduling, setup, and AV equipment troubleshooting.</p><p>• Provide recommendations and assistance with local attractions, transportation, and reservations.</p><p>• Ensure high standards of customer service in all interactions.</p><p>• Monitor and maintain office supplies and equipment to ensure functionality.</p><p>• Support tenant and guest needs, addressing concerns promptly and efficiently.</p><p>• Collaborate with team members and management to improve office processes.</p><p>• Organize and oversee logistics for events and meetings.</p><p>• Maintain a clean and organized workspace to promote a positive office environment.</p>
<p>We are looking for an experienced Concierge to join our team on a contract basis in McLean, Virginia. This role requires someone who is detail oriented, possesses exceptional customer service skills, strong technical abilities, and demonstrates a proactive approach to guest interactions. As the first point of contact for visitors, you will play a vital role in creating a welcoming and organized environment while adhering to established security and operational protocols. This position is onsite.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for all guests, ensuring a warm and attentive greeting upon arrival.</p><p>• Verify guest identification by checking physical government-issued photo IDs and issuing visitor badges to be worn visibly during their stay.</p><p>• Escort visitors throughout the premises to ensure security compliance and provide personalized assistance during their visit.</p><p>• Maintain a consistent presence at the reception desk, ensuring timely responses to inquiries and requests.</p><p>• Manage communication tools such as Google Workspace and Slack to coordinate visitor schedules and office operations.</p><p>• Provide detailed guidance to visitors regarding the local area, including nearby amenities and transportation options.</p><p>• Support after-hours events twice per month, rotating as needed, to ensure seamless visitor experiences.</p><p>• Uphold a high standard of organization and attention to detail in all reception and concierge services.</p><p>• Collaborate with colleagues to streamline operations and ensure guest satisfaction.</p>
<p>We are offering a contract employment opportunity for a Part Time Receptionist. This position is based in Chantilly, Virginia, working every Tuesday from 4 pm to 8 pm. You will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. </p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Manage a multi-line phone system, answering and transferring calls efficiently.</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing exceptional customer service. This part-time position offers an opportunity to work in a dynamic environment while utilizing your organizational and multitasking skills.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate person or department.<br>• Manage incoming calls on a multi-line phone system, including answering, screening, and transferring calls efficiently.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Respond to inbound calls promptly, addressing inquiries or redirecting them as necessary.<br>• Maintain a tidy and organized reception area to create a welcoming and inviting atmosphere.<br>• Coordinate with staff members to relay messages and schedule appointments when required.<br>• Ensure accurate logging of visitor details and phone messages.<br>• Provide general administrative support to the team as needed.<br>• Adhere to company protocols and maintain confidentiality in all communications.
<p>Our client, a growing NP in Arlington, VA is looking for an experienced Senior Accountant to join their accounting team. In this role, you will play a key part in maintaining financial accuracy and compliance across multiple entities, general ledger, month end close, supporting essential accounting operations, and contributing to process improvements. This is an exciting opportunity to work within a dynamic organization that values collaboration and global impact.</p><p><br></p><p>Responsibilities:</p><p>• Oversee monthly, quarterly, and annual financial close processes to ensure accuracy and timeliness.</p><p>• Prepare and reconcile key general ledger accounts, including cash, accounts payable, accounts receivable, accruals, intercompany transactions, and restricted funds.</p><p>• Post journal entries while maintaining thorough documentation for audit and compliance purposes.</p><p>• Manage accounts payable, accounts receivable, and daily banking activities.</p><p>• Utilize NetSuite for accounting transactions, reconciliations, and generating financial reports.</p><p>• Identify and implement improvements to NetSuite workflows and strengthen internal financial controls.</p><p>• Coordinate audit preparation activities, including creating schedules and gathering required documentation.</p><p>• Produce detailed monthly and quarterly financial reports and assist in variance analyses.</p><p>• Support initiatives aimed at enhancing operational efficiency and streamlining accounting processes.</p><p>• Collaborate with the Assistant Controller on special projects and organizational priorities.</p><p><br></p><p>The ideal candidate for this Senior Accountant role will have a BS in Accounting, 3+ years of hands-on non-profit accounting (including some international transactions) and NetSuite accounting software. This position is a minimum of 2 days/week in the office, full benefits and comp range of 90-100K + bonus. To apply to this job please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p>
<p>Established, privately held company known for employee tenure and exceptional culture is hiring!</p><p><br></p><p>We are looking for a skilled and detail-oriented Attorney/Lawyer to join our team in Baltimore, Maryland. In this role, you will handle complex real estate transactions, including lease negotiations and legal document preparation, ensuring compliance with applicable laws and regulations. This position offers the opportunity to collaborate across departments and contribute to the success of our real estate operations.</p><p><br></p><p>Responsibilities:</p><p>• Draft, review, and negotiate leases and other transactional documents to ensure accuracy and compliance.</p><p>• Communicate effectively with lenders, opposing legal counsel, brokers, tenants, and financial institutions regarding leasing matters.</p><p>• Prepare concise lease abstracts and analyze lease agreements for key terms and conditions.</p><p>• Organize, draft, and circulate legal documents pertinent to real estate transactions.</p><p>• Monitor and ensure compliance with contracts, governing laws, and company standards.</p><p>• Collaborate with internal departments during lease negotiations to address deal-specific details.</p><p>• Advise teams on deadlines, legal processes, and potential issues to facilitate smooth operations.</p><p>• Maintain confidentiality of sensitive information related to the company and its clients.</p><p>• Provide support to the Assistant Vice President of Legal and contribute to the overall leasing team.</p><p>• Participate in special projects and other duties as assigned.</p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>Do You Love Numbers? Are You a Skilled Non-Profit Controller or Assistant Controller with an Entrepreneurial Spirit? Have you ever dreamed of combining your financial expertise with your passion for making a global impact? Are you ready to work for a forward-thinking non-profit organization that values innovation and looks for entrepreneurial leaders like you? If so, keep reading. This is your opportunity to step into a leadership role within a globally recognized social-impact organization that is driving positive change across the world.</p><p><br></p><p>Our client, a $35M non-profit in the DC Metro area, is looking for a talented Controller who will partner with the CFO to manage and oversee all aspects of the organization's financial and accounting operations. This leadership position offers the chance to work closely with senior executives and program leaders, empowering them to make informed decisions while ensuring financial excellence across the organization's operations. This isn't just a finance role; it's about joining a team dedicated to making a meaningful difference—designing systems, processes, and strategies that support the organization's work to create lasting social change worldwide.</p><p><br></p><p>Responsibilities:</p><p>*Manage accounts, ledgers, and reporting systems to ensure compliance with GAAP standards and nonprofit regulatory requirements.</p><p>*Implement internal controls for revenue, costs, budgets, and asset protection while ensuring accurate financial transaction recordings.</p><p>*Coordinate and oversee audit processes.</p><p>*Analyze financial data, prepare timely reports, and communicate updates to senior leadership.</p><p>*Review and approve payroll transactions.</p><p>*Support the CFO in engaging with the board’s audit and finance committees on financial trends and strategies.</p><p>*Oversee accounting for grants and programs to ensure spending aligns with budgets and funding requirements.</p><p>*Build and maintain relationships with external stakeholders like banks, lenders, and vendors.</p><p>*Develop and enforce finance policies, procedures, and systems to support operations.</p><p>*Lead improvements to the accounting ERP system (NetSuite) and coordinate system rollouts in additional locations.</p><p>*Lead and develop the finance team, fostering clear communication and strong collaboration.</p><p>*Strengthen partnerships with HR, IT, legal, and program teams to streamline operations.</p><p>*Promote a positive work environment and provide coaching to tackle challenges collaboratively.</p><p><br></p><p>The ideal candidate will be an individual who thrives in a fast-paced, mission-driven environment and has the following qualifications: CPA,10+ years exp with 2–5+ years of experience in a Non-Profit Controller or Asst Controller role, strong background in grant accounting from private foundations NOT government grants, NetSuite or something similar, strong analytical and problem-solving skills, including the ability to research and apply technical accounting standards as required, a collaborative mindset and ability to educate colleagues with varying levels of financial knowledge and a passion for innovation and working in entrepreneurial teams where creativity, adaptability, and results are valued. Comp range for this Controller role is 130-135K in base salary + bonus, full benefits and this is a hybrid role in the office in Arlington, VA a minimum of 3 days/week. To apply to this job please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia. This Customer Service Representative contract position offers an opportunity to contribute to a dynamic and fast-paced environment within the mortgage and escrow industry. The ideal candidate will have excellent organizational skills, strong communication abilities, and a commitment to providing exceptional service.</p><p><br></p><p>Looking for someone with 1+ years of mortgage or insurance experience. Can start asap and will be working onsite m-f in Fairfax, VA</p><p><br></p><p>Responsibilities:</p><p>• Perform research and analysis related to escrow accounts and insurance claims.</p><p>• Investigate and resolve discrepancies in mortgage or escrow documentation.</p><p>• Collaborate with team members in a call center setting to address client inquiries.</p><p>• Utilize Microsoft Office applications and CRM systems to manage and organize data.</p><p>• Ensure accuracy and compliance in all administrative tasks related to escrow processing.</p><p>• Manage multiple priorities effectively in a fast-paced work environment.</p><p>• Communicate clearly and professionally with clients and team members.</p><p>• Support loan administration processes and maintain accurate records.</p><p>• Apply basic math skills to calculate and verify escrow-related transactions.</p><p>• Adapt to team needs and contribute to a collaborative work atmosphere.</p>
<p>We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
