<p>We are seeking a motivated and detail-oriented professional to join our team on a contract basis in Streetsboro, Ohio. As a Sales Operations Assistant, you will play a pivotal role in supporting our sales team through efficient data management, customer interaction, and process improvement initiatives. This position offers the opportunity to contribute directly to our business growth in a fast-paced and dynamic environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately perform data entry tasks utilizing company systems, including Excel and Salesforce, maintaining a high standard of data integrity.</li><li>Handle inbound customer calls and proactively make warm outbound calls to engage and support customers.</li><li>Collaborate with internal teams and external customers, addressing inquiries and providing solutions that drive positive outcomes.</li><li>Conduct model and serial number lookups to identify correct part numbers for customer orders.</li><li>Leverage Google Suite, Salesforce, and additional platforms to streamline the sales process and address customer requirements.</li><li>Assist the sales team with revenue growth initiatives, including optimizing pipeline management and increasing webshop utilization.</li><li>Support post-sale activities to ensure efficient order processing and a positive customer experience.</li><li>Maintain organized records and ensure timely updates across all data systems.</li><li>Proactively identify and recommend areas for process and operational improvements to enhance team performance.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.</p><p>• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.</p><p>• Participate in trade shows and association meetings to represent the company and support promotional activities.</p><p>• Collaborate with internal teams to ensure accurate and efficient order processing.</p><p>• Monitor sales metrics and prepare reports to assist in decision-making.</p><p>• Coordinate schedules and travel arrangements for sales events.</p><p>• Maintain organized records of sales transactions and client correspondence.</p><p>• Assist with inside sales activities, including follow-ups and lead generation.</p><p>• Support direct sales efforts by identifying opportunities and engaging with potential customers.</p><p>• Stay informed about industry trends to provide insights and recommendations for sales strategies.</p>
<p>We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.</p><p>• Maintain and update customer account information, including forecasting, expediting, and order book management.</p><p>• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.</p><p>• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.</p><p>• Communicate commercial terms clearly to both customers and the sales team.</p><p>• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.</p><p>• Apply business guidelines and decisions appropriately to resolve customer situations.</p><p>• Conduct in-depth analysis using intermediate system knowledge to support account management.</p><p>• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.</p>
<p><strong>Position Overview</strong></p><p>This role focuses on assisting internal colleagues through inbound calls, providing guidance on policies, procedures, systems, and customer-related situations. Specialists play a key role in coaching peers, encouraging collaboration, and helping deliver a high-quality, personalized service experience. This team also supports additional business areas when call volume requires, demonstrating adaptability and broad operational knowledge.</p><p><strong>Role Summary</strong></p><p>In this position, you will provide real-time phone support to Retail banking staff, offering solutions and direction related to internal processes, systems, and customer service challenges. You will be expected to coach colleagues and promote service standards that align with Huntington’s “Category of One” approach. The role also includes assisting other departments during high-volume periods to ensure seamless support across the organization.</p>