<p>We are looking for a Hospitality Lead to oversee daily office hospitality operations in New York, NY. This Contract position is ideal for a service-focused leader who can guide a team, maintain a consistent workplace experience, and respond confidently in a busy, high-visibility setting. The role supports multiple floors and requires someone who can balance hands-on execution with team coordination while upholding consistent service standards.</p><p><br></p><p>Responsibilities:</p><p>• Direct the day-to-day activities of a front-line hospitality and office services team, providing clear guidance, support, and accountability across assigned coverage areas.</p><p>• Monitor pantry spaces, meeting areas, and conference rooms to ensure they remain organized, stocked, and ready for employee and guest use throughout the day.</p><p>• Coordinate staffing coverage and task assignments across several floors, adjusting priorities to meet changing business demands and traffic patterns.</p><p>• Step in to assist with operational tasks when needed, including room preparations, event support, and post-event reset activities.</p><p>• Coach and train team members on service expectations, workplace presentation, and effective execution in a fast-paced environment.</p><p>• Work closely with onsite leadership and partner teams to keep communication aligned, address service needs, and resolve issues quickly.</p><p>• Identify potential service gaps before they affect the client experience and escalate concerns appropriately when additional support is needed.</p><p>• Track operational details and contribute to simple reports, spreadsheets, or presentation materials that support planning and performance visibility.</p>