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1 result for Product Support Specialist in Wappingers Falls, NY
- Elmwood Park, NJ
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and manage organizational systems to ensure accurate data and a reliable database.</p><p>• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.</p><p>• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.</p><p>• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.</p><p>• Utilize Microsoft Excel to organize data, create reports, and support operational needs.</p><p>• Manage email correspondence effectively to ensure clear communication with clients and team members.</p><p>• Handle CRM systems to monitor customer interactions and ensure data integrity.</p><p>• Provide administrative assistance to streamline processes and support team operations.</p><p>• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.</p>
- 2026-04-15T00:00:00Z