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2 results for Customer Service Manager in Walpole, NH
- Gardner, MA
- onsite
- Permanent
- 48000 - 52000 USD / Yearly
- <p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
- 2026-03-17T00:00:00Z
- Bennington, VT
- onsite
- Permanent
- 80000 - 100000 USD / Yearly
- <p><strong>About the Role</strong></p><p>Our client is seeking an experienced <strong>Hospital Billing Manager</strong> to lead patient accounts receivable operations and ensure accurate, timely billing processes. This role supervises a dedicated team, manages technical denials, and serves as a key liaison between Accounts Receivable and practice management teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee daily functions of patient accounts receivable staff, including cash posting, charge entry, billing, and remittance.</li><li>Train, evaluate, and develop staff to maximize professional growth and meet departmental benchmarks.</li><li>Maintain and update Meditech Charge Master, Claims, Procedures, and Statements dictionaries for accuracy.</li><li>Stay current on insurance changes to optimize revenue opportunities and resolve patient billing issues professionally.</li><li>Review insurance contracts, recommend procedural changes, and train staff accordingly.</li><li>Manage technical denials process, including appeals and carrier communication.</li><li>Produce monthly AR reports, provider-based practice revenue reports, and other special reports as needed.</li><li>Act as an ambassador for departmental initiatives, including training and implementation projects.</li></ul><p><br></p>
- 2026-03-06T00:00:00Z