Add your latest resume to match with open positions.

5 results for Help Desk Analyst in Vista, CA

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

Operations Analyst

Elfin Forest, CA
onsite
Temporary / Contract
35 - 45 USD / Hourly
A growing healthcare organization is seeking an Operations Analyst to help improve business performance through reporting, workflow optimization, and operational analysis. This role is perfect for someone who enjoys digging into data, identifying trends, and partnering with leadership to improve efficiency across multiple departments. If you're naturally curious, analytical, and passionate about finding smarter ways to work, you'll have the opportunity to make a measurable impact while supporting a mission-driven organization. ResponsibilitiesBusiness Operations<ul><li>Analyze operational metrics and identify process improvement opportunities</li><li>Develop reports and dashboards for leadership using Excel and reporting tools</li><li>Monitor departmental KPIs and recommend workflow enhancements</li><li>Support project implementation and operational initiatives</li><li>Assist with budgeting, forecasting, and resource planning</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Finance, Human Resources, and Operations leadership</li><li>Document business processes and standard operating procedures</li><li>Support system implementations and operational projects</li><li>Present findings and recommendations to management</li></ul>
2026-07-16T00:00:00Z

IT Support Specialist

La Jolla, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users. • Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance. • Manage user account support tasks within Active Directory, including access updates and basic account administration. • Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed. • Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records. • Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation. • Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
2026-07-13T00:00:00Z

IT Support Specialist

San Diego, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
Our client is seeking a reliable and hands-on Part-Time IT Support Specialist to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately 15 hours per week, with the opportunity to extend hours based on client demand. Key Responsibilities:<ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including Entra ID</li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul>
2026-07-11T00:00:00Z

Application intake analyst

San Diego, CA
remote
Permanent / Full Time
75000 - 110000 USD / Yearly
We are looking for an Application Intake Analyst to support the evaluation and onboarding of business applications in for a stellar company in the Professional Services Space. This role helps guide requests for new systems, enhancements, integrations, and software services through established governance, security, and compliance review processes. The ideal candidate brings strong organizational skills, sound judgment in regulated environments, and the ability to coordinate across technical and business teams while maintaining clear documentation. Responsibilities:• Lead the intake workflow for proposed applications, platform updates, integrations, and SaaS offerings from initial request through onboarding readiness.• Act as the main liaison among business stakeholders, IT, security, risk, compliance, vendor oversight, and controls teams to keep reviews aligned and moving forward.• Define and document access-related needs, including user roles, authentication methods, authorization structure, provisioning expectations, and privileged access considerations.• Analyze incoming requests to determine appropriate access models, service account needs, user populations, and compatibility with enterprise identity and directory solutions.• Review submitted intake materials for quality, completeness, and consistency with governance expectations, control standards, and approved technology direction.• Identify and document security, privacy, compliance, and operational impacts associated with each application request and route items for the proper risk-based reviews.• Maintain intake records, decision histories, process documentation, and governance artifacts to support traceability and operational consistency.• Monitor service levels, intake metrics, and key performance indicators to support reporting, process refinement, and continuous improvement efforts.• Assist with audits and examinations by preparing documentation, supplying evidence, and supporting walkthroughs related to application onboarding and controls.• Contribute to process enhancements, control design activities, and special initiatives tied to IT governance and application lifecycle management.
2026-07-09T00:00:00Z