We are looking for a skilled Business Analyst to join our team in Carpinteria, California. This role primarily supports operational desks, adapts to varying workloads, and collaborates on Level 2 projects and processes. The ideal candidate will act as a liaison between operations stakeholders and IT, ensuring seamless system functionality while driving operational excellence.<br><br>Responsibilities:<br>• Provide additional support to operational desks based on workload and departmental needs.<br>• Manage Level 2 projects and processes, including quarterly quality checks, audits, and ad-hoc initiatives.<br>• Serve as a liaison between operations stakeholders and IT for system specifications, work plan coordination, and issue tracking.<br>• Analyze operational and system trends, identify problematic areas, and recommend actionable solutions to management.<br>• Process service requests and research requests within the department effectively.<br>• Collaborate with department managers to evaluate processes, identify inefficiencies, and propose enhancements.<br>• Report trends and insights to help inform training needs and process improvements.<br>• Coordinate testing and implementation for new systems while monitoring performance of existing systems.<br>• Ensure compliance with business continuity plans by being prepared to perform essential functions remotely during critical events.