<p>We are seeking an experienced IT professional to join our team as a dedicated, on-site IT Support Specialist. This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach to provide Tier 3 level technical support in a fully cloud-driven environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide dependable on-site IT support, Monday through Friday, ensuring consistent 8-hour daily coverage.</li><li>Diagnose and resolve complex Tier 3 technical issues across diverse computing environments, including PCs and occasionally Macs.</li><li>Address connectivity challenges related to cloud access, VPNs, and Microsoft Tenant systems.</li><li>Administer and maintain Microsoft technologies such as O365, SharePoint, Exchange, Intune, and EntraID.</li><li>Handle user lifecycle tasks, including onboarding and offboarding processes within EntraID.</li><li>Enforce security protocols and policies by leveraging Intune MDM for device management.</li><li>Support network configurations and troubleshoot issues involving subnetting, VLANs, switches, and firewalls; expertise with Ubiquiti hardware is advantageous.</li></ul>
<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p>Functional Role: Technical Coordinator/Customer Success</p><p>Location: Ventura, CA *onsite*</p><p>Salary: $75,000-$85,000</p><p><br></p><p>We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.</p><p><br></p><p><br></p>
We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
<p><strong>Senior Project Manager – Cybersecurity Strategy</strong></p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary:</strong> $160,000 - $180,000 + up to 10% bonus</p><p><strong>Position Overview:</strong></p><p>We are seeking a dynamic and experienced Senior Project Manager to take on a strategic role focused on aligning business goals with cutting-edge technological advancements within the Cybersecurity domain. This individual will lead initiatives aimed at advancing the company’s cybersecurity maturity in partnership with cross-functional teams and stakeholders, using the NIST Cybersecurity Framework (CSF) as the guiding standard.</p><p>As a Senior Project Manager, you will be responsible for supporting the definition, stakeholder alignment, and execution of critical initiatives covering key focus areas such as:</p><ul><li><strong>Govern:</strong> Establish processes for accountability and compliance.</li><li><strong>Identify:</strong> Detect potential threats and vulnerabilities in systems.</li><li><strong>Protect:</strong> Enhance defenses to secure the organization’s infrastructure.</li><li><strong>Detect:</strong> Proactively monitor for potential breaches or threats.</li><li><strong>Respond:</strong> Lead effective remediation efforts during cybersecurity incidents.</li><li><strong>Recover:</strong> Build organizational resilience to minimize downtime and ensure speedy restoration of operations.</li></ul><p>This role offers an exciting opportunity to contribute to the organization’s strategic cybersecurity evolution while growing professionally in a high-impact, fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Collaborate with key stakeholders to define cybersecurity objectives aligned with the NIST Cybersecurity Framework (CSF).</li><li>Lead cross-functional initiatives to improve the organization’s cybersecurity posture across governance, threat identification, protection, detection, response, and recovery.</li><li>Align technical execution with broader business goals to support enterprise strategy.</li><li>Monitor risks proactively and implement change management plans to ensure smooth adoption of new technologies and processes.</li><li>Leverage data to measure project success and quantify progress in organizational cybersecurity maturity.</li><li>Facilitate executive-level engagements and presentations to gain buy-in and ensure alignment on cybersecurity initiatives.</li><li>Manage program budgets, schedules, and resources while mitigating risks.</li></ul>
