<p>We are seeking a customer-focused and detail-oriented Customer Service & Patient Enrollment Representative to support inbound and outbound customer communications, patient enrollment, and repeat order processing. This individual will be responsible for assisting customers with product and service offerings, resolving inquiries, maintaining accurate records, and delivering a positive customer experience while meeting departmental performance goals.</p><p>Key Responsibilities</p><ul><li>Handle inbound and outbound customer calls, assisting with product inquiries, patient enrollment, repeat orders, and service offerings.</li><li>Identify customer needs, present appropriate products and services, and support sales and enrollment opportunities.</li><li>Process leads received from internal departments and follow up with customers regarding available products and services.</li><li>Make outbound calls in response to customer inquiries, marketing leads, and follow-up requests.</li><li>Research and resolve customer concerns, providing timely and professional communication regarding outcomes.</li><li>Accurately document customer interactions, enrollment information, and order details within PreQ and Direct systems.</li><li>Maintain accurate records while adhering to corporate compliance guidelines and established procedures.</li><li>Meet or exceed departmental quality, productivity, and performance standards.</li><li>Monitor and respond to community voicemail messages, ensuring timely follow-up.</li><li>Build and maintain positive working relationships with customers, team members, and leadership.</li><li>Stay current on company policies, procedures, products, and services through ongoing training.</li><li>Support departmental leadership with projects, administrative tasks, and initiatives to achieve team goals.</li></ul><p><br></p>
<p>We are looking for a hybrid (possibly remote) Contracts Administrator to support healthcare operations by overseeing the full lifecycle of vendor and service agreements in Valencia, California. This long-term contract position will focus on strengthening compliance, reducing contractual risk, and helping the organization maintain effective business and financial partnerships. The ideal candidate will bring strong judgment, attention to detail, and the ability to work closely with multiple departments to move agreements from review to execution. Candidates comfortable reviewing healthcare contracts for terms, utilizing contract management systems, and working with lean contracts teams. If you are SoCal local but remote please reply as well. I'm interested in seeing your resume TODAY please send to Jennifer.Cotton[at]RobertHalf[dotcom].</p><p><br></p><p>Responsibilities:</p><p>• Evaluate vendor, pricing, and service agreements, prepare revisions, and lead contract discussions to secure appropriate business terms.</p><p>• Guide agreements through the approval and signature process while ensuring each document reflects organizational standards and operational needs.</p><p>• Confirm that contract language supports healthcare-related requirements, including privacy expectations, safety obligations, and billing compliance.</p><p>• Maintain accurate contract files, monitor renewal timelines, and track key provisions, deliverables, and responsibilities across a high-volume portfolio.</p><p>• Collaborate with legal, compliance, supply chain, finance, and leadership teams to address contract questions and provide practical recommendations.</p><p>• Research and resolve contract-related issues by interpreting terms, identifying potential exposure, and recommending risk-conscious solutions.</p><p>• Provide documentation and contract support for audits, due diligence reviews, and internal or external information requests.</p><p>• Assist with bid-related and pricing agreement activities to support vendor selection and commercial decision-making.</p>
We are looking for a Brand Manager to join a long-term contract opportunity based in Santa Monica, California. In this role, you will help shape digital brand experiences across key consumer touchpoints, ensuring campaigns and storytelling are executed with consistency and impact. This position works closely with creative, brand, and cross-functional partners to bring strategic initiatives to life while supporting continued digital growth.<br><br>Responsibilities:<br>• Coordinate projects across several parallel initiatives, providing day-to-day support to managers and directors to keep work moving on schedule and aligned with objectives.<br>• Help build and activate digital content plans for major brand moments, including seasonal campaigns and broader global initiatives across eCommerce, app, and in-store digital channels.<br>• Collaborate with digital creative partners to develop compelling product narratives and high-quality storytelling tailored for online platforms.<br>• Facilitate the sharing of brand work with internal teams so content can be adapted effectively and used across multiple functions and markets.<br>• Work closely with brand management and creative teams to maintain alignment between brand expression, business priorities, and digital performance goals.<br>• Assist with the coordination of agency and external vendor partnerships, helping manage deliverables, timelines, and communication.<br>• Build support among stakeholders by championing the value of digital storytelling and encouraging alignment around key initiatives.<br>• Track performance of digital brand experience efforts and contribute to reporting that highlights business outcomes, brand impact, and opportunities for improvement.