<p><strong>Job Summary</strong></p><p>We are seeking a Collections Specialist to manage outstanding accounts and support the collection of past-due balances. This role will involve communicating with customers, researching account issues, and helping reduce delinquency while maintaining strong professional relationships. The ideal candidate is persistent, customer-focused, and highly organized.</p><p><strong>Key Responsibilities</strong></p><ul><li>Contact customers regarding past-due balances</li><li>Monitor aging reports and prioritize collection efforts</li><li>Research account discrepancies and payment delays</li><li>Collaborate with internal teams to resolve billing or account issues</li><li>Document collection activity and account status updates</li><li>Negotiate payment arrangements when appropriate</li><li>Support efforts to reduce delinquency and improve cash flow</li><li>Prepare reports related to collection activity and account trends</li></ul><p><br></p>
We are looking for a Collections Specialist to join a wholesale distribution organization in Clifton, New Jersey in a Contract to permanent capacity. This position focuses on managing commercial past-due accounts, maintaining clear communication with customers, and supporting timely payment resolution. The ideal candidate brings strong follow-up skills, sound judgment, and the ability to research account details across multiple sources while working effectively with Excel-based records.<br><br>Responsibilities:<br>• Contact commercial customers by phone and other appropriate channels to secure payment on overdue balances.<br>• Review aging accounts and prioritize collection efforts to improve outstanding receivables performance.<br>• Investigate customer information through credit data, supporting documentation, and available databases to confirm account details and identify the appropriate contacts.<br>• Maintain accurate records of collection activity, payment commitments, disputes, and follow-up actions.<br>• Work with internal teams to resolve billing questions or documentation issues that may delay payment.<br>• Monitor payment arrangements and follow through consistently to ensure agreed-upon deadlines are met.<br>• Use Excel and related tools to track account status, organize collection activity, and prepare updates as needed.