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1 result for Sr Desktop Support in Union City, CA
- Redwood City, CA
- remote
- Temporary
- 28.5 - 33 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Redwood Shores, California. In this role, you will provide essential technical support for a global workforce, ensuring smooth IT operations and excellent user experiences across various platforms and devices. This position offers an exciting opportunity to work with cutting-edge technologies in a dynamic environment.<br><br>Responsibilities:<br>• Facilitate IT onboarding and offboarding processes for employees and contractors, including identity lifecycle management within Okta.<br>• Provide remote technical support through Slack, Zoom, and other communication tools, addressing hardware and software issues for Windows, Mac, Linux, and ChromeOS.<br>• Administer and troubleshoot SaaS tools such as Okta, Google Workspace, Slack, Zoom, and the Atlassian Suite, ensuring optimal functionality and user access.<br>• Respond to service desk tickets and resolve technical issues, including password resets, account lockouts, and system access requests.<br>• Implement and maintain least-privilege access controls, ensuring compliance with organizational IT policies.<br>• Create and maintain detailed documentation, including technical guides and runbooks, to support IT operations and enable knowledge sharing.<br>• Train end-users on new technologies and provide guidance on best practices for utilizing IT tools and systems.<br>• Manage endpoint security and asset management tools, ensuring devices are secure and properly configured.<br>• Collaborate with IT staff to process and triage support tickets, ensuring timely resolution of user inquiries.<br>• Build and update a knowledge base to streamline IT processes and improve problem-solving efficiency.
- 2026-04-08T00:00:00Z