We are looking for an Order Management Specialist to support post-sales operations and ensure customer purchase orders are processed with precision and urgency. This Long-term Contract position is based in Herndon, Virginia, and focuses on validating order details, coordinating with internal teams, and maintaining accurate records throughout the order lifecycle. The ideal candidate brings strong attention to detail, sound judgment in handling exceptions, and the ability to work confidently with sensitive business information in a fast-paced environment.<br><br>Responsibilities:<br>• Examine incoming purchase orders to confirm they match approved quote details, including term lengths, item selections, pricing, quantities, and partner relationships.<br>• Enter orders and related product data into Salesforce with a high degree of accuracy and completeness.<br>• Coordinate handoffs with fulfillment partners by sharing required order information and tracking progress through completion.<br>• Update order records promptly after fulfillment activities are completed to keep system data current and reliable.<br>• Evaluate unusual or non-standard order situations and facilitate internal approval steps based on deal terms and order attributes.<br>• Prepare and provide proof of delivery documentation when needed to support customer requests and order closeout activities.<br>• Support post-sales order management processes involving contract compliance, requisition validation, and approved purchasing documentation.<br>• Assist with complex order scenarios, including multi-channel transactions and government-related purchase order workflows, when applicable.
<p>We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-related tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting business development efforts, and has strong communication and organizational skills.</p><p><br></p><p>Responsibilities</p><p>• Prepare sales reports, proposals, and presentations</p><p>• Maintain CRM records and client data</p><p>• Process orders and ensure documentation accuracy</p><p>• Support client follow-ups and internal coordination</p><p><br></p>
<p>We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.</p><p>• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.</p><p>• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.</p><p>• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.</p><p>• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.</p><p>• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.</p><p>• Maintain precise records and update order information promptly to reduce errors and improve service reliability.</p><p>• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.</p>
<p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>