<p>We are looking for a detail-oriented Order Management Specialist to join a contract assignment supporting order management activities for a three-month engagement. This is a FULLY REMOTE opportuntity and will focus on ensuring customer orders move accurately from quote review through final delivery confirmation. The ideal candidate brings prior experience in post-sales support and order processing, with the ability to manage approvals, maintain compliance, and coordinate efficiently across internal teams. Prior experience with Salesforce is required.</p><p><br></p><p>Responsibilities:</p><ul><li>Review incoming Purchase Orders for accurate alignment with Quote information (Subscription Term, Products, Prices, Quantities), correct buying/selling entities (End User/Reseller/Distributor/Systems Integrator), EXIM requirements, DPAS ratings, etc.</li><li>Manual Order and Order Product creation in SFDC</li><li>Cross-functional handoff (communication, data entry) to Fulfillment teams and follow-up to update SFDC fields once fulfilled</li><li>Assess non-standard scenarios and manage internal Approvals based on Quote/PO attributes</li><li>Document and potentially send Proof of Delivery to Customers</li></ul>
<p>We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p><p><br></p>
<p>Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p><p><br></p>
<p>Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p>
<p>We are looking for a skilled Accounts Receivable Specialist to join our team in Baltimore, Maryland. In this Contract to permanent position, you will play a crucial role in managing invoicing, reconciliations, and collections while ensuring the accuracy of financial records and supporting the overall accounts receivable process. This opportunity is ideal for someone who thrives in an analytical and detail-oriented environment and possesses advanced Excel skills.</p><p><br></p><p>Responsibilities:</p><p>• Process daily invoices as part of a collaborative team effort.</p><p>• Investigate and resolve discrepancies related to payments and invoicing, including past-due amounts.</p><p>• Reconcile accounts receivable balances on a monthly basis to maintain accurate financial records.</p><p>• Draft and send correspondence for overdue accounts, and contact delinquent account holders to arrange payments.</p><p>• Generate detailed reports on account statuses and provide actionable insights.</p><p>• Utilize portals to manage and track accounts receivable activities.</p><p>• Organize and maintain files related to accounts receivable for easy retrieval and reference.</p><p>• Handle customer deposits.</p><p>• Perform additional duties as assigned to support the financial department.</p>
<p>A respected organization is seeking a billing specialist to work in their Gaithersburg office. </p><p>Duties include:</p><p>· Calculating, recording, inputting or processing financial data</p><p>· Preparing customer invoices based on accounting procedures</p><p>· Researching and investigating discrepancies in invoices to determine the accuracy of charges</p><p>· Matching payments to invoice numbers or sales orders</p><p>· Handling customer inquiries regarding billing issues</p><p>· Managing an Accounts Receivable ledger and Accounts Receivable files</p><p>· Submitting daily reports to management on accounts receivable operations</p><p><br></p><p><br></p>