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10 results for Customer Experience Marketing Manager in Tysons, VA

Communications & Marketing Manager

Baltimore, MD
onsite
Temporary / Contract
40 - 45 USD / Hourly
Location: Downtown Baltimore, MD (Hybrid)Duration: Approximately 4 Months (Mid-July through Mid-November)Employment Type: Contract We are seeking an experienced Interim Communications & Marketing Manager to provide leadership and operational support during a temporary leave coverage assignment. This contract role will oversee day-to-day marketing and communications activities, collaborate across multiple teams, and ensure continuity of campaigns, content, events, reporting, and communication initiatives throughout the engagement. Key Responsibilities <ul><li>Lead day-to-day communications and marketing operations.</li><li>Provide guidance and support to communications, content, and marketing team members.</li><li>Manage editorial calendars, content planning, and project priorities.</li><li>Review, edit, and approve marketing and communication materials for quality, accuracy, and consistency.</li><li>Oversee recurring communications, including newsletters, email campaigns, and digital content.</li><li>Support conference and event marketing efforts, including promotional activities, lead follow-up, and logistics coordination.</li><li>Review and support paid advertising initiatives and campaign execution.</li><li>Prepare and analyze marketing performance reports, registrations, leads, conversions, and campaign activity.</li><li>Collaborate with cross-functional stakeholders to support content development, presentations, surveys, website updates, and special projects.</li><li>Ensure seamless communication and coordination across marketing, events, and creative teams.</li></ul>
2026-07-10T00:00:00Z

Product Marketing Manager

Washington, DC
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are seeking a Retail Marketing Manager to support high-impact, revenue-driving marketing initiatives for a portfolio of consumer products. This is a 3-month contract role focused on executing multi-channel campaigns that drive customer acquisition, engagement, and sales performance. 🔑 Key Responsibilities<ul><li>Lead execution of retail marketing campaigns across direct mail, email, SMS, paid media, and digital channels</li><li>Manage end-to-end campaign planning, including audience segmentation, creative development, and performance tracking</li><li>Support product launches and promotions, ensuring strong go-to-market execution and brand consistency</li><li>Oversee direct mail programs, including vendor coordination, timelines, list management, and post-campaign analysis</li><li>Collaborate cross-functionally with internal teams to align marketing efforts with sales and merchandising goals</li><li>Drive customer acquisition and audience growth, including mailing list expansion and retention strategies</li><li>Partner with external vendors (agencies, printers, media partners) to deliver high-quality marketing assets</li><li>Monitor campaign performance and optimize based on KPIs, ROI, and engagement metrics</li><li>Assist with budgeting, reporting, and day-to-day marketing operations</li></ul>
2026-06-25T00:00:00Z

Customer Service Representative

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are seeking a reliable and professional Customer Service Representative to join our team. This role requires someone who can work full-time onsite, Monday through Friday, in a fast-paced office environment while delivering excellent service and support to customers. Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and in person with professionalism and courtesy. </li><li>Provide accurate information about products, services, orders, or account details. </li><li>Resolve customer concerns and escalate complex issues when needed. </li><li>Maintain organized and accurate customer records and documentation. </li><li>Manage multiple tasks and priorities throughout the day in a fast-paced setting. </li><li>Collaborate with internal teams to ensure timely service and issue resolution. </li></ul>
2026-07-02T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy. Responsibilities:• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.• Research account details, documentation, and claim information to help resolve customer issues efficiently.• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support
2026-07-09T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Customer Service Representative to join our team in a contract onsite position. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working as part of a team. Responsibilities:<ul><li>Provide excellent customer service and support to customers by phone, email, or in person</li><li>Accurately enter and update customer information in company systems</li><li>Handle inquiries, resolve issues, and escalate concerns when appropriate</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with team members to ensure a positive customer experience</li><li>Use Microsoft Office Suite and internal systems to complete daily tasks efficiently</li></ul>
2026-07-09T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Service

Manassas, VA
onsite
Temporary / Contract
17.5 - 18 USD / Hourly
We are looking for a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys assisting customers, managing multiple priorities, and providing exceptional service in a fast-paced environment. The successful candidate will possess strong communication skills, the ability to juggle multiple tasks, and at least one year of customer service experience. Responsibilities<ul><li>Answer and direct incoming calls using a multi-line phone system.</li><li>Provide professional, courteous, and timely assistance to customers.</li><li>Respond to customer inquiries and resolve issues efficiently.</li><li>Manage multiple tasks and priorities while maintaining accuracy and attention to detail.</li><li>Maintain accurate records and documentation of customer interactions.</li><li>Collaborate with team members and other departments to ensure customer needs are met.</li><li>Perform general administrative and customer support duties as assigned.</li><li>Deliver a positive customer experience with every interaction.</li></ul>
2026-07-06T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-02T00:00:00Z