<p>The Program Support Specialist provides administrative, operational, and logistical support to program staff to ensure the successful implementation of nonprofit initiatives. This role involves coordinating activities, maintaining program documentation, assisting with reporting, and serving as a key point of support for program teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist program managers with planning, coordination, and implementation of programs and events.</li><li>Maintain accurate program records, databases, and files.</li><li>Prepare reports, presentations, and documentation for internal and external stakeholders.</li><li>Coordinate communications with participants, volunteers, and partner organizations.</li><li>Track program metrics and assist in monitoring and evaluation efforts.</li><li>Support the development of outreach materials and communications.</li><li>Provide administrative support, including scheduling meetings, managing calendars, and coordinating logistics.</li><li>Perform other duties as assigned to support program success.</li></ul><p><br></p>
We are looking for an Account Specialist to support grant administration and financial coordination for a Contract position based in Ellicott City, Maryland. This role focuses on identifying funding opportunities, preparing strong submission materials, and overseeing post-award documentation and reporting. The ideal candidate brings a detail-oriented approach to grant compliance, recordkeeping, and cross-functional collaboration with program and finance teams.<br><br>Responsibilities:<br>• Identify and evaluate potential grant opportunities that align with organizational funding priorities and program needs.<br>• Develop and maintain a structured schedule of application deadlines, reporting dates, and follow-up activities for active and prospective grants.<br>• Collect required program and financial details from internal stakeholders to prepare, draft, and submit complete grant applications.<br>• Coordinate post-award activities, including donor acknowledgments, ongoing correspondence, recognition items, and required status updates.<br>• Act as the primary point of coordination between grant project leadership and Finance to support accurate budget oversight and reporting.<br>• Review grant agreements and funding terms to track compliance requirements and recommend actions that support continued adherence to financial and contractual obligations.<br>• Prepare, verify, and submit grant reports while ensuring accuracy, completeness, and consistency of supporting information.<br>• Maintain organized records of grant-related actions, documentation, and communications, including official gift files tied to federal, state, and local funding sources.
<p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>