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2 results for Erpcrm Architect in Troy, MI

ERP/CRM Architect

Ann Arbor, MI
remote
Permanent / Full Time
140000 - 150000 USD / Yearly
The Solution Architect is responsible for designing, configuring, and implementing solutions for customer onboarding, professional services, and custom implementation projects. This hands-on, customer-facing role helps clients achieve value quickly by delivering scalable solutions, providing technical guidance, and ensuring successful deployments.Working closely with Sales, Customer Success, Product, Support, and Engineering teams, the Solution Architect translates business requirements into technical solutions, supports customer adoption, and helps improve implementation processes as the organization continues to grow. Key Responsibilities Solution Design & Delivery<ul><li>Lead technical solution design during onboarding, implementation, and support engagements.</li><li>Translate customer requirements into scalable solutions.</li><li>Configure and implement templates, workflows, automations, and integrations using Salesforce technologies such as Apex, Flows, and Lightning Web Components (LWCs).</li><li>Troubleshoot and resolve implementation and post-production issues.</li><li>Document requirements, technical designs, and completed solutions.</li><li>Contribute to solution standards, reusable assets, and best practices.</li></ul> Customer Success & Enablement<ul><li>Serve as a trusted advisor to customers, communicating technical concepts clearly to both technical and business audiences.</li><li>Deliver customer training and implementation guidance.</li><li>Participate in solution demonstrations, proof-of-concepts, and project scoping activities.</li><li>Support customers through deployment, adoption, and ongoing optimization.</li></ul> Cross-Functional Collaboration<ul><li>Partner with Sales, Customer Success, Product, Support, and Engineering to ensure successful customer outcomes.</li><li>Provide customer feedback and enhancement recommendations to help shape product direction.</li><li>Assist with technical feasibility assessments and implementation estimates.</li><li>Support ongoing optimization of customer environments after go-live.</li></ul> Process Improvement<ul><li>Help improve onboarding and implementation processes to increase consistency and efficiency.</li><li>Contribute to internal documentation, delivery methodologies, and scalable implementation practices.</li></ul>
2026-06-16T00:00:00Z

ERP/CRM Configuration SME

Farmington Hills, MI
onsite
Permanent / Full Time
115000 - 125000 USD / Yearly
We are looking for an ERP/CRM Configuration SME to support enterprise platform optimization in Farmington Hills, Michigan. This position focuses on translating business needs into effective system configurations, custom enhancements, and scalable technical solutions. The ideal candidate will combine strong platform expertise with the ability to document requirements, develop integrations, and improve overall system performance. Responsibilities: • Gather, interpret, and refine business needs to create clear functional documentation and solution designs. • Configure ERP and CRM platform features to align system behavior with operational and customer-facing processes. • Develop and maintain client-side scripts to extend application functionality and improve user experience. • Build and support APIs and system integrations that enable reliable data exchange across business applications. • Partner with stakeholders, analysts, and technical teams to convert requirements into practical configuration and development tasks. • Manage configuration changes using structured control processes to protect system stability and traceability. • Troubleshoot platform issues, identify root causes, and implement effective corrective actions. • Contribute to enhancement initiatives by recommending improvements that increase efficiency, usability, and system value.
2026-06-16T00:00:00Z