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5 results for Customer Experience Marketing Manager in Troy, MI

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-18T00:00:00Z

Content Marketing Manager

Ann Arbor, MI
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for an experienced Content Marketing Manager to join our team in Ann Arbor, Michigan. This is a contract-to-permanent position that requires a strategic thinker capable of managing multiple priorities in a fast-paced environment. The ideal candidate will collaborate closely with internal teams to develop and execute comprehensive content strategies that align with business goals. Responsibilities: • Develop and implement content strategies that support integrated marketing initiatives, including PR and social media campaigns. • Collaborate closely with the social media team to create and maintain a content calendar that aligns with organizational objectives. • Oversee the creation and editing of high-quality content across various platforms, including blogs, press releases, and billboard messaging. • Manage both organic and paid social media content to maximize audience engagement and reach. • Provide strategic direction for corporate communications and ensure consistency in messaging. • Analyze content performance metrics to refine strategies and improve effectiveness. • Partner with creative teams to ensure content aligns with branding and marketing goals. • Stay informed about emerging technologies, including AI platforms, to enhance content development processes. • Coordinate with internal and external writers to ensure timely delivery of content. • Maintain a collaborative approach to work, fostering partnerships across departments.
2026-04-03T00:00:00Z

Digital Marketing Manager

Brighton, MI
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
This Digital Marketing Manager plays a key role in developing and executing integrated marketing strategies that support customer engagement, business growth, and brand relevance. Reporting to marketing leadership, this role leads a team of marketing strategists in delivering campaigns and initiatives aligned with organizational goals. The Digital Marketing Manager partners with business units and cross-functional teams in side the department and external to ensure marketing efforts are insight-driven, customer-focused, and measurable. What You’ll Do Lead and mentor a team of marketing professionals, fostering a collaborative and innovative environment. Support career development and ensure alignment with departmental goals. Oversee the planning and execution of marketing campaigns and initiatives. Ensure projects are delivered on time, within scope, and aligned with brand standards. Use customer and market research to inform marketing strategies. Collaborate with internal teams to identify data needs and apply insights to segmentation and targeting. Manage portions of the marketing budget, including paid media allocations. Monitor campaign performance and optimize spend for maximum ROI. Support the development of both ongoing and responsive marketing campaigns. Leverage data to inform journey-based and seasonal marketing efforts. Track and report on campaign effectiveness, media performance, and member engagement. Use analytics to refine future strategies.
2026-04-15T00:00:00Z

Customer Service Representative

Canton, MI
onsite
Temporary / Contract
25 - 26 USD / Hourly
Seeking a Financial Aid Advisor in Canton! Are you passionate about helping students achieve their dreams? As a Financial Aid Advisor, you'll be a trusted guide—helping students and their families navigate the financial aid process with clarity, compassion, and care. Whether you’re working with future students as they get ready to start school or supporting current students as they continue their journey, your mission is to provide friendly guidance, accurate info, and smart solutions every step of the way. If you love fast-paced teamwork, meaningful conversations, and making a real impact—this is the job for you! This role is located in Canton and is fully ONSITE. Financial Aid experience and pay up to $24/hr. Responsibilities: Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed. Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles. Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions. Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions. Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success. Qualifications to be considered: Education: High School Diploma or some college coursework preferred Experience: 3 years in customer service or sales; 2 years in Financial Aid highly preferred Skills: Excellent customer service and communication skills Strong organizational skills and attention to detail Proficiency with computer applications (Word, Excel, SharePoint)
2026-04-29T00:00:00Z

Service Delivery Manager

Farmington, MI
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a Sales Account Manager to support customer relationships, business growth, and commercial activities in Farmington Hills, Michigan. This role blends account leadership, technical coordination, and customer advocacy, making it ideal for someone who can build trust, manage priorities, and drive results across multiple stakeholders. The successful candidate will help expand existing business, respond to customer needs with urgency, and partner closely with internal teams to support long-term success. Responsibilities:• Build and strengthen relationships with customer contacts across purchasing, engineering, and related functions to support ongoing business development.• Pursue new sales opportunities by identifying prospective programs, expanding existing accounts, and contributing to long-range growth plans.• Serve as a primary point of contact for customer concerns, helping resolve issues efficiently while representing customer needs internally.• Prepare and manage quotations, track RFQs, and follow through on open commercial opportunities in a timely and thorough manner.• Oversee customer portal activity, including updates tied to change notices, tooling information, and other account-related data.• Work closely with engineering and cross-functional teams to align commercial activity with current production needs and future program opportunities.• Participate in program reviews, customer meetings, and site visits, while delivering presentations that clearly communicate business status and proposals.• Support pricing discussions, APQP-related coordination, invoicing concerns, and aged receivable follow-up to maintain healthy account performance.• Facilitate communication among customers, sales leadership, and internal coordinators to ensure priorities, timelines, and deliverables remain aligned.• Travel as needed within the United States and internationally to support customer engagement and business objectives.
2026-04-29T00:00:00Z